Nov 2017 – Jan 2026 · 8 yrs 2 mos

• Test Analyst for VR/Mobile Social platform (Android/iOS)• POC for Social mobile applications, Getting Together User Flows, Social Platform apk releases.• Managed New Feature testing, reporting and signing off on multiple social and travel features for VR and Mobile.• Performed Agentic AI testing for VR/Mobile products• Identified software defects and reported them in bug tracking systems.• Reviewed requirements and specifications to ensure test coverage alignment.• VR Software testing.

Nov 2015 – Dec 2016 · 1 yr 1 mo · Greater Seattle Area

• 1. Managed a small Device testing group focusing on some Hardware (Audio for example) testing, Performance and Power testing as well as Core OS testing around specific Cyanogen branding/applications
• 2. Managed an overseas QA group that focused on Release testing and CTS Compliance
• 3. Worked with TPM/PM on Release Triage and Risk Management
• 4. Managed QA resources and direction based on Release needs as well as assigned new projects to team members
• 5. Administrated Jira/Confluence Projects
• 6. Lead tester on Updater service that allowed service to update itself and new packages
• 7. Lead Tester on Launcher app as well as MS app integrations
• 8. Worked with Services team to test Services on Cyanogen Devices

Nov 2013 – Nov 2015 · 2 yrs · Greater Seattle Area

• 1. Lead a QA Team focused on Core OS applications
• 2. Identified and Designed Device Bring Up Testing for Cyanogen devices (Including some hardware testing)
• 3. Managed Jira Test Projects
• 4. Lead QA resources identifying project needs
• 5. Worked with Manager on Reporting and Risk Analysis
• 6. Lead QA Contractors Team
• 7. Lead Testing on Core OS applications

Nov 2013 – Dec 2016 · 3 yrs 1 mo

• Lead Engineer for Cyanogen flavored android OS. Job functions included:• Designing and developing JIRA QA test flow and structure for the team• Managed a small group of device (OS) testers as well as an offshore team• Lead testing on multiple Cyanogen applications/features including test creation, testing cycles, regression and verification testing• Lead tester on Device bring-ups including Performance, Power, OOBE and Client/Server testing• Worked with PM teams on project timelines, risk and release management• Worked independently on multiple projects while mentoring QA members• Using Android SDK tools for debugging• Flashing builds via fastboot and/or adb sideloading• Led quality assurance team in testing and validating software features.• Developed and implemented testing strategies for mobile applications. • Mentored junior QA staff on best practices and testing methodologies. • Managed test case creation and execution for product releases. • Facilitated regular QA meetings to discuss project status and challenges. • Supervised a team of QA Engineers in executing all phases of testing activities. • Developed test cases based on user stories and requirements documents and ensured they are up-to-date at all times. • Developed and implemented test plans, strategies, and processes to ensure quality assurance of products. • Assisted developers in troubleshooting issues related to software applications.

Mar 2012 – Nov 2013 · 1 yr 8 mos · Greater Seattle Area

• Lead Engineer on Samsung/Third Party integrations for Mobile apps

Sep 2011 – Mar 2012 · 6 mos

Sep 2011 – Mar 2012 · 6 mos

• Analyst working on AT&T contract. Job functions included:• Executing Quality Center test cases• Reviewing and updating test cases supplied by vendor• Testing two-way sync with AT&T Address book• Testing basic Web page functionality• Testing OTA functionality on a variety of AT&T devices.

Jun 2011 – Aug 2011 · 2 mos

• On a short term contract testing

Jul 2010 – Jan 2011 · 6 mos

Jul 2010 – Jan 2011 · 6 mos

• Created, executed and updated UAT for build reliability• Created test cases and performed executions for a PIM application suite including Email, Calendar and Contacts on Android• Sideloading PIM applications on devices• Performed bug triage and project tracking with embedded PM/Developers.

Oct 2007 – Jan 2010 · 2 yrs 3 mos

• Tier 2 support for Starbucks store integration applications including system enhancements, bug tracking and project upgrades
• Integrated multiple applications into the support team by developing a knowledge base and document repository.
• Worked with internal IT on system upgrades and outages.
• Facilitated meetings and communications with business partners
• Tracked and performed Root Cause Analysis on system issues via SharePoint/Remedy.

Jul 2005 – Jun 2006 · 11 mos

• Managed FlexNet Licensing Server accounts for Insightful S-PLUS applications.
• Logged Enhancement requests based on customer/user feedback regarding application performance/design issues.
• Researched and resolved technical support questions for application usage.
• Managed requests from World Wide distributors and Vendors.
• Maintained internal documentation involving technical writing and knowledge collection.

Sep 2004 – Apr 2005 · 7 mos

Jun 2002 – Sep 2004 · 2 yrs 3 mos

• Maintained management system (service ware) involving technical writing, database seeding, knowledge collection, and integration.
• Performed multiple job duties, simultaneously in different areas of the business, including Remedy Helpdesk System, Service Ware Knowledge Management System, and Intranet Systems training
• Created test plans for new team projects and worked through to completion
• Assisted project teams to ensure smooth releases as a project team member
• Worked with project managers through the software integration cycle
• Supported project managers and teams with an up-to-date troubleshooting database
• Provided subject matter support for other teams, facilitated team meetings and resolved personnel conflicts

Apr 2001 – Jun 2002 · 1 yr 2 mos

• Created, Modified, Deleted user accounts in Active Directory
• Troubleshoot Active Directory account issues
• Created, Modified, Deleted user accounts in Exchange
• Helped customers using effective communication to troubleshoot and gather information
• Owned, assisted with and resolved service desk tickets using the Remedy Helpdesk ticketing system
• Worked with Tier 2 and 3 groups toward issue resolution

Nov 1999 – Mar 2001 · 1 yr 4 mos

• Provided technical support for hardware and software issues, for proprietary and vendor applications
• Helped customers using effective communication to troubleshoot and gather information
• Provided technical support for VPN, dial-up issues

Jan 1999 – Jan 2004 · 5 yrs

• Maintained management system (service ware) involving technical writing, database seeding, knowledge collection, and integration.• Performed multiple job duties, simultaneously in different areas of the business, including Remedy Helpdesk System, Service Ware Knowledge Management System, and Intranet Systems training• Created test plans for new team projects and worked through to completion• Assisted project teams to ensure smooth releases as a project team member• Worked with project managers through the software integration cycle• Supported project managers and teams with an up-to-date troubleshooting database• Provided subject matter support for other teams, facilitated team meetings and resolved personnel conflicts.