Nilofor Padhy

Operations Associate

Hyderabad, Telangana, India5 yrs 6 mos experience

Most Likely To Switch

Key Highlights

Expert in risk management and data analysis.
Proven track record in cross-functional collaboration.
Lean Six Sigma Black Belt certified professional.

Stackforce AI infers this person is a Data Analyst specializing in Risk Management and Compliance within the Tech industry.

Contact

Skills

Core Skills

Risk ManagementData AnalysisProgram CoordinationData Visualization

Other Skills

Bug InvestigationCross-Functional CoordinationService Trends AnalysisCross-Functional CollaborationRisk AssessmentCompliance MonitoringProject CoordinationStakeholder CommunicationDashboard DevelopmentSpatial AnalysisSpatial Data ManagementMicrosoft ExcelGoogle AnalyticsProduction CoordinationISO 31000

About

Looking for a position with opportunity advancement in the coordinator role at any Company to accomplish career goals and contribute to the efficiency of the team.

Experience

5 yrs 6 mos

Total Experience

1 yr 10 mos

Average Tenure

2 yrs 7 mos

Current Experience

Uber

4 roles

Service Team Analyst III (Senior Analyst) – Bugs & Outages

Promoted

Mar 2026 – Present · 3 mos

Led critical bug and outage investigations, identifying product and mapping issues and escalating validated bugs to engineering teams for rapid resolution.
Acted as incident owner during high-priority outages, coordinating with on-call engineers and cross-functional teams to restore services quickly.
Built a Bug Identification Framework/Guide used by analysts to detect, classify, and troubleshoot issues efficiently.
Mentored and trained analysts on bug investigation, root cause analysis, and partner influence, improving overall team capability.
Used data analysis and performance dashboards to track operational metrics and drive continuous improvement.
Developed deep subject matter expertise in Uber tools and product domains, supporting complex investigations and operational decision-making.

Data AnalysisRisk ManagementBug InvestigationCross-Functional Coordination

Service Team Analyst II - Global Fix Experience

Apr 2025 – Mar 2026 · 11 mos

Investigated and resolved complex rider and driver issues, ensuring a seamless experience across Uber’s global platform.
Analyzed service trends and recurring issues, identifying root causes and implementing effective fixes to improve operational efficiency.
Collaborated with cross-functional teams including Product, Engineering, and Operations to escalate and resolve high-impact cases.
Utilized internal tools and data insights to troubleshoot issues, validate fixes, and enhance overall service quality.
Supported process improvements and knowledge sharing, enabling faster resolution times and better customer outcomes.
Maintained high standards of customer experience and operational excellence while handling time-sensitive and high-priority cases

Data AnalysisService Trends AnalysisCross-Functional CollaborationProgram Coordination

Risk and Compliance specialist ll

Promoted

Jul 2024 – Apr 2025 · 9 mos

Investigated and resolved risk, fraud, and compliance-related cases, ensuring adherence to company policies and regulatory requirements.
Conducted detailed risk assessments and data analysis to identify suspicious activities and mitigate potential fraud or policy violations.
Collaborated with cross-functional teams such as Trust & Safety, Legal, and Operations to escalate and resolve high-risk cases effectively.
Monitored compliance processes and internal controls, ensuring operational activities aligned with risk management standards.
Utilized analytical tools and internal systems to review accounts, transactions, and patterns for potential risk indicators.
Contributed to process improvements and policy enforcement, strengthening fraud prevention and compliance frameworks.

Risk AssessmentData AnalysisCompliance MonitoringRisk Management

SQRC specialist I

Oct 2023 – Jun 2024 · 8 mos

Cognizant

Project Associate

Feb 2022 – Sep 2023 · 1 yr 7 mos · India · Hybrid

Supported the planning, execution, and monitoring of projects, ensuring tasks were completed within timelines and project goals.
Coordinated with cross-functional teams to track deliverables, manage dependencies, and maintain smooth project operations.
Analyzed project data and performance metrics to identify risks, gaps, and improvement opportunities.
Assisted in project documentation, reporting, and stakeholder communication to ensure transparency and alignment.
Contributed to process improvements and operational efficiency by identifying workflow enhancements.
Ensured project activities aligned with organizational objectives and quality standards.

Project CoordinationData AnalysisStakeholder CommunicationProgram Coordination

Pulsus group ltd

Data visualization analyst

Sep 2020 – Jan 2022 · 1 yr 4 mos · Visakhapatnam, Andhra Pradesh, India · On-site

Analyzed complex datasets and transformed them into clear, actionable visual insights to support data-driven decision-making.
Designed and developed interactive dashboards and reports to track key performance metrics and business trends.
Collaborated with cross-functional stakeholders to understand data requirements and deliver meaningful visualizations.
Ensured data accuracy and consistency through validation, cleaning, and structured data analysis.
Identified patterns, trends, and performance gaps through visual analytics to support strategic improvements.
Simplified complex data into easy-to-understand charts and reports for leadership and operational teams.

Data VisualizationDashboard DevelopmentData Analysis