Feb 2020 – Sep 2020 · 7 mos · Denver, Colorado, United States

• Provided administrative and business support to the Colorado Plan President
• Assisted extended leadership team and Colorado sales team of 60 associates
• Preserve confidentiality while handling multiple calendars and emails
• Provided internal and external executive correspondence
• Prepared and handled confidential reports for the office of the CEO
• Coordinated executive meetings and prepare presentation materials
• Maintained professional relationships with external affiliates and partners in the community
• Scheduled travel and complete expense reports for multiple team members
• Maintained effective communication with clients, brokers and business partners
• Organized and lead local culture committee for 2,500 local associates

Jan 2019 – Feb 2020 · 1 yr 1 mo · Englewood, Colorado

• Provided administrative and business support to the CIO and leadership team.
• Responsible for executive correspondence, daily scheduling and meeting agendas.
• Tracked IT projects and developed an effective on-going communication plan.
• Implemented IT new hire onboarding program, organized committee to enhance the new hire journey and job performance, improved employee satisfaction, reduced new hire stress and increased retention.
• Increased transparency between all lines of business by standardizing all communication, created an IT newsletter, engagement campaign, and lunch and learns that allowed the business to understand IT initiatives, ongoing IT projects and provide a collaborative work environment.
• Improved office efficiency and enhanced culture by increasing employee engagement within IT with town halls, group outings, focus groups and regular meetings with team members to support and understand their goals.

Oct 2015 – Nov 2018 · 3 yrs 1 mo · Denver, Colorado

• Provided business support for the service experience leadership teams.
• Lead the service experience administrative team (10+).
• Handled confidential responsibilities and utilized the organization’s best practices and protocol
• Responsible for the execution of large internal and external meetings; prep meeting details and provide onsite coordination throughout.
• Determined high priorities, managed various team projects including new hire onboarding.
• Managed travel arrangements, expense reports, associate reports.
• Organized quarterly associate engagement activities including National Customer Service Week for 10,000+ employees across 30+ domestic and international sites, boosted associate morale and engagement and contributed to improved associate retention.
• Implemented onboarding processes for 500+ new hires at new locations, coordinated first day activities, new hire paperwork and activities for employees first month.
• Completed the Aspiring Leadership Program identified professional skills, developed a career plan, formed leadership skills, facilitated group work, established a commitment to personal development and growth.
• Key Accomplishments:
• Aspiring Leadership Program
• Admin Awards Finalist, “Rookie of the Year” Category
• 2018 Admin Awards Board Member

Apr 2011 – Dec 2015 · 4 yrs 8 mos · Parker, Colorado

• 2015:
• Drove member retention by developing key strategies for member programs.
• Maintained overall branding strategy and execute plans for membership growth initiatives while continuously driving improvement within the club.
• Managed strategic initiatives for member communication for the club website, social media, new member welcome letters, email blasts and promotional materials.
• Executed and coordinated member events and external receptions.
• 2011-2015: Provided exceptional customer service for all members and guests within the Club. Promoted customer satisfaction while providing service and hospitality skills.
• Organized and executed on banquet services, golf tournaments, wine dinners, receptions.
• Assisted in team management, conflict resolution and member relations development.
• Coordinated weekly scheduling, training new-hire employees and abiding by company and corporate guidelines and regulations.