Nov 2021 – Nov 2022 · 1 yr

• Managed and coached a team of 11 individuals who connected home buyers and home owners with licensed loan officers
• Helped build the Zillow Home Loans Connections business line from 12 reps to 30 reps by conducting interviews and finding the best talent
• Collaborated with Key Business Partners to ensure we were meeting department standards and expectations for scheduling, QA, training, scripting, etc.
• Celebrated being a top performing team, averaging 110+ points MoM when the expected target was 95, and a 99% QA score MoM when the target was 85%

Feb 2020 – Nov 2021 · 1 yr 9 mos

• Awarded 2021 Circle of Champions Team Lead of the year for going above and beyond what was expected in the role
• Helped develop and engage 34 Zillow Home Loan reps through coaching conversations and impactful 1:1s
• Helped drive and maintain an average team performance of 105+ points MoM when the target was 95, and achieved an average QA score of 2.95 MoM when the target was 2.75

Oct 2017 – Feb 2020 · 2 yrs 4 mos

• Selected by the management team to facilitate shadowing sessions with new hires and external departments in and outside of the Denver office
• Responsible for facilitating commissionable connections between home buyers and sellers to real estate professionals through phone and text
• Met the department standards in QA and KPIs and was consistently ranked in the top 10%

Aug 2014 – Sep 2017 · 3 yrs 1 mo

• Provided exercise and nutritional information to sell store products and demonstrated stellar service to every customer
• Set sales and productivity goals to achieve monthly personal and store targets