Nitin Tupe

Operations Associate

Pune, Maharashtra, India15 yrs 5 mos experience

Highly Stable

Key Highlights

Over 14 years in BPO and Call Center operations.
Recognized as Best Team Leader for three consecutive years.
Expert in optimizing sales and operational processes.

Stackforce AI infers this person is a seasoned Operations Management professional in the BPO and Healthcare sectors.

Contact

nitintupe6874@gmail.com LinkedIn

Skills

Core Skills

Operations ManagementSales ManagementTeam Leadership

Other Skills

People ManagementB2B SalesCall Center OperationsDialer ManagementFreshdeskZohoAdvanced ExcelTechnical TroubleshootingMicrosoft ExcelKPI ManagementTelecom OperationsSales ProcessesCustomer SupportContact Center ManagementTeam Building

About

Experienced Operations Management Professional with over 14 years of expertise in BPO and Call Center operations. Currently serving as Assistant Manager at Pharmarack Technologies, where I manage inbound and outbound teams, drive B2B sales for pharmaceutical products, and oversee semi-technical support processes. Skilled in end-to-end call center setup and dialer management using industry platforms like NGUCC, Ameyo, Genesys, and Contaque Verve, including campaign creation, user configuration, and technical troubleshooting. Proficient in using Freshdesk and Zoho for ticketing and Advanced Excel for data reporting and performance tracking. Previously at Conneqt and Tata BSS, I successfully managed telecom operations for Tata Teleservices, handled customer complaints, and led team training initiatives. Recognized with multiple awards including Best Team Leader for three consecutive years and Best Performer honors for consistent leadership and commitment to operational excellence.

Experience

15 yrs 5 mos

Total Experience

8 yrs 9 mos

Average Tenure

6 yrs 8 mos

Current Experience

Pharmarack

Assistant Manager

Oct 2019 – Present · 6 yrs 8 mos · Pune, Maharashtra, India · On-site

· Managing inbound and outbound call center operations, including B2B sales for pharmaceutical products and semi-technical support processes.
· Handling end-to-end call center setup and dialer management using software like NGUCC, Ameyo, Genesys, and Contaque Verve, including campaign creation, user setup, and troubleshooting technical issues.
· Optimizing order processing strategies to increase order volumes and bring back inactive customers.
· Using Freshdesk and Zoho for ticketing and issue resolution to improve customer support experience.
· Preparing reports and tracking team performance using Advanced Excel and creating dashboards for data-driven decision making.
· Leading and guiding team members to meet daily targets and maintain quality standards.

People ManagementSales ManagementB2B SalesCall Center OperationsDialer ManagementFreshdesk+3

Tata business services & support limited

Senior Team Lead

Jan 2011 – Oct 2019 · 8 yrs 9 mos · Pune, Maharashtra, India

Managing inbound and outbound telecom operations for Tata Teleservices Ltd. Skilled in leading teams to meet KPI targets across CDMA Prepaid, Post-paid, and GSM desks while driving B2C sales for DTH and Banking services. Played a key role in the smooth migration of the Khopoli Centre, ensuring minimal disruption and high service quality. Recognized with 'Extra Miler' and 'WoW' awards for exceptional performance and received client appreciation for outstanding results. Passionate about team development, process improvement, and delivering operational excellence.

Microsoft ExcelOperations ManagementTeam LeadershipKPI ManagementTelecom Operations