Oct 2023 – Apr 2024 · 6 mos · Israel · Hybrid

• Providing transportation and distributing food and clothing for soldiers and displaced citizens.

Jun 2022 – Aug 2023 · 1 yr 2 mos · Migdal HaEmek, North District, Israel · Hybrid

• Sr. Technical Writer

Aug 2021 – Jun 2022 · 10 mos · Haifa, Haifa District, Israel · Hybrid

• Sr. Technical Writing for Israeli Defense Contractors, incl. IAI ELTA, Rafael, & more.
• ISRAEL SECURITY CLEARANCE.
• Sr. Technical Writing for Israel Railways and Bynet for the Tel Aviv Light Rail System

May 2021 – Jul 2021 · 2 mos · Center District, Israel · Hybrid

• Sr. Technical Writing on a short-term project for Israeli Defense Contractor IAI ELTA.
• ISRAEL SECURITY CLEARANCE.

Oct 2019 – Apr 2021 · 1 yr 6 mos · Israel

• Duties include Sr. Technical Writing, Sr. Technical Communication, & Labeling for Biosense Webster (Part of the Johnson & Johnson Family of Companies, recognized worldwide as a leader in the science behind the diagnosis and treatment of cardiac arrhythmias), internationally.

Oct 2019 – Dec 2019 · 2 mos · Israel

• Duties included Sr. Technical Writing for leading Israeli Defense Contractors, including Aeronautics.
• ISRAEL SECURITY CLEARANCE.

Oct 2018 – Oct 2019 · 1 yr · Israel

• Duties included Sr. Technical Writing for leading Israeli Defense Contractors, including Elbit & TAAS / IMI.
• ISRAEL SECURITY CLEARANCE.

Aug 2017 – Aug 2018 · 1 yr · Rafael, Misgav

• Duties included Sr. Technical Writing for Rafael Advanced Defense Systems, Israel
• ISRAEL SECURITY CLEARANCE.

Jul 2015 – Jan 2022 · 6 yrs 6 mos · International

• With facilities in Northern, Central, and Southern Israel, in addition to the United States, our highly-skilled, educated, and professional, mother-tongue English-speaking staff, provides you with decades of experience and extreme & proven success, across a vast array of service offerings, within multiple industries.
• We offer a full range of National & International solutions & services, to be used independently or together.
• Tzvi (David) has personally taken on the roles of Sr. Technical Writer, Int'l Director of Client Success, Sales, and Marketing, Lead-Generation, Personal and Professional Development, Training, and Purchasing, for Clients in numerous industries, including Hi-Tech, Defense, Semiconductor, Medical, Biomedical, Pharmaceutical, Telemarketing, Teledetailing, Fundraising, and more.

Jul 2015 – Jan 2022 · 6 yrs 6 mos

• With Coaching Certification from Israel's Internationally renowned Wingate Sports Institute, successful & winning International Baseball / Softball coaching & management experience since 2006, and over 14 years of International Scouting experience, Tzvi personally manages and directs all aspects of the Academy.
• October, 2016 Update: New activities include the expansion of Baseball to multiple schools, community centers & cities in Northern Israel.

Oct 2014 – Jun 2015 · 8 mos · Israel

• Took some time off for Sabbatical, and now seeking next opportunity to be an integral part of a great company & team, & to "make a difference"!

Sep 2011 – Sep 2014 · 3 yrs · Israel

• Accomplishments include:
• 1) Increased the work for a single Client alone by approximately 100,000 NIS within a 6 month timeframe,
• 2) Performed collections of past-due / otherwise uncollectible Accounts Receivables in excess of 80,000 NIS,
• 3) Brought on, developed, performed training, &/or managed Projects for multiple new local, national & international Clients in the Biomedical, Educational, Food, Healthcare, Hi-Tech, Non-Profit, Medical & Pharmaceutical industries, including Contact Center inbound & outbound calling campaigns, Publishing Projects, Legal Projects & Projects for other Departments, and
• 4) Was instrumental in our teams raising approximately US $1.5M in donations for non-profit organizations.
• Pharmaceutical Outbound Campaign Case Study:
• A top-5 pharmaceutical company sought to reach out to more than 6,000 of its largest vendors for a critical marketing campaign.
• My Team was given the task of calling the company’s highest volume US vendors over a six month period. Based on the company’s prior experience with other Contact Centers on previous Projects, the stated expectations were 30% to 35% penetration, with 20% to 25% fulfillment.
• I personally collaborated & strategized with the Client to ensure 100% clarity, then trained, worked with & Q/C monitored each Team member to ensure his/her & the Project's success.
• My agile and determined Team went above and beyond the assigned task, by correcting and updating inaccurate phone numbers, names and addresses, and notating vendor comments. My Team acted as goodwill ambassadors on behalf of the Client, and I communicated with the Client on a daily basis.
• Within HALF the Project’s timeframe, under three months, my Team yielded incredible results, having spoken with 100% of the vendors, and achieved an incredible 60% fulfillment rate...nearly TRIPLING the Client’s expectations!

Jun 2011 – Mar 2012 · 9 mos · Israel

• Senior Technical Writer, creating User Manuals, Assembly Documents & additional Documentation, on short-term Biomedical & Semiconductor Projects.

Oct 2010 – Apr 2012 · 1 yr 6 mos · Israel

• Head Lead Generator & Telemarketer for targeted outreach efforts for a leading UK VOIP provider.
• Paralegal working with clients whose claims were denied by their insurance companies, resulting in numerous clients being paid in full.
• Project Leader for UK-based startup company's outreach efforts to place "related" widgets on existing Websites, in order to significantly increase their "hit" count.

Jun 2010 – Apr 2012 · 1 yr 10 mos · Israel

• Class-Action Suit Paralegal for a leading US Law Firm.
• Lead Generator / Telemarketer for an international language translation services corporation.
• Student services specialist working with college students in danger of losing their scholarships due to lack of attendance.
• Lead Generator / Telemarketer for a US-based startup company's targeted online service offering advertising, to compete with existing Yellow Pages, pay-per-click, etc. advertising.

Jan 2006 – Feb 2010 · 4 yrs 1 mo

• Please ref "Volunteer Experience & Causes" below

Sep 2001 – Dec 2015 · 14 yrs 3 mos · Western Los Angeles County Council, Direct Service & Transatlantic Council

• Training / Certifications include:
• American Red Cross: Adult, Child and Infant CPR
• BSA: Boy Scout Leader Training; Camping and Outdoor Skills; Climb on Safely; Cub Scout Leader Training; District Commissioner Training; First Aid; New Leader Essentials; Outdoor Leadership; Physical Wellness; Skills; Safe Swim Defense; Safety Afloat; Trek Safely; Troop Committee Challenge; Weather Hazards; Youth Protection

Jul 2001 – Sep 2005 · 4 yrs 2 mos · Worldwide

• EVP, Exec Admin, CFO, Dir of Development & Info Technologies and Purchasing Manager of KOAOA operations, worldwide
• As EVP, Exec Admin & CFO:
• 1) I served as a strategic business partner to the Chairman, President & Chief Executive Officer, working to set & achieve the organization's goals & objectives.
• 2) I provided key senior leadership & managerial direction.
• 3) I acted as a financial advisor to the Chief Executive Officer & the senior management team, & collaborated with them.
• 4) I performed as strong team player with the Board of Directors & all employees of the organization.
• 5) I successfully maintained relations with our national & international Clients.
• 6) Upon taking on these roles, I was personally responsible for the immediate collection of hundreds of thousands of dollars in outstanding Accounts Receivables, thereby turning the organization around.
• 7) I drove financial operating functions including accounting, financial reporting, planning, & budgeting, setting, meeting and exceeding financial targets & goals.
• 8) I was significantly instrumental in the expansion of the organization, and the near TRIPLING of the organization’s income in 3+ years.
• As Director of Information Technologies:
• 1) I designed & successfully implemented KOAOA's IT policies.
• 2) I successfully upgraded & continually monitored KOAOA's information systems, worldwide, to the latest appropriate hardware and software, to ensure KOAOA's success in reaching its goals & objectives.
• 3) I trained all users on the use of new hardware & software.
• 4) I ensured that performance standards were set, met &/or exceeded.
• 5) I implemented and monitored the organization's worldwide network security.
• 6) I worked with & reported to Executive Management & the Board of Directors, as required.
• I also held similar positions & performed comparable duties within KOAOA's affiliate organizations, TORA and ON&I.

Dec 1999 – Jun 2001 · 1 yr 6 mos · Orange, California

• Responsibilities included:
• Projects related to the maintenance & customization of the Ameriquest Mortgage Company's FiTECH System, Empower! System, & Wholesale Website.
• Project coordination, interfacing with business management & users, requirements gathering, writing of business specifications & test plans, and the Q/A / QC / testing of system enhancements.
• FiTECH projects prior to their production implementation, coordination & testing of the entire Wholesale Website prior to going "live", and mission-critical areas of the Empower! Loan Origination System prior to conversion to FiTECH.
• Major accomplishments include work on Regulatory Compliance, including HMDA, RESPA & State Licensing, and high-complexity projects, including Ameriquest's Wholesale Website, Pricing, Credit Grading, Scoring & Risking.

Jan 1996 – Nov 1999 · 3 yrs 10 mos · Los Angeles County, California, United States

• Duties included Technical Writing of Internal and External Design Specs, User and Maintenance Manuals, RFPs, and related, with required US Security Clearance, for The Marvin Group, a world-leading Defense Contractor.