Chinmaya Gupta — CEO

With over 11+ years in tech, i'm currently a Solutions Engineering Manager at Sanas.ai, where we're not just building AI - we're building a better experience for the real people behind every call. At Sanas, we're empowering contact center agents to communicate clearly, confidently, and without distraction, thanks to our real-time voice transformation and AI-powered noise cancellation. It's not about replacing agents - it's about enabling them to thrive in a fast-changing, high-pressure world. I work across pre-sales, deployment, automation, and scale - helping enterprise BPOs integrate Sanas seamlessly into their environments. I'm deeply hands-on with everything from troubleshooting and endpoint rollout at scale, to designing automated deployment frameworks and building the insights that guide better product and customer decisions. In a space where the pace of change is constant, I focus on building solutions that last - balancing speed with structure, and growth with reliability. I love turning real-world problems into scalable systems, and I thrive on seeing the bigger picture while sweating the technical details. Previously, I've led support engineering, API/SDK integrations, and mobile platform work at companies like Plivo, Sendbird and CapitalFloat - all of which sharpened my ability to build meaningful bridges between product, engineering, and the people we serve. At the heart of it all: I believe tech should amplify human potential, not replace it.

Stackforce AI infers this person is a SaaS expert with a strong focus on API integrations and customer solutions.

Location: Bengaluru, Karnataka, India

Experience: 12 yrs 3 mos

Skills

Api/sdk Integrations
Solution Design
Api Troubleshooting
Technical Leadership
Customer Support Strategies
Team Leadership
Voice Quality Troubleshooting
Network Troubleshooting

Career Highlights

Over 11 years of experience in tech and solutions engineering.
Expert in API/SDK integrations and customer engagement.
Proven track record in driving product growth and customer success.

Work Experience

Sanas

Forward Deployment Engineering (4 mos)

Solutions Engineering Manager (1 yr 2 mos)

Solutions Engineer (3 mos)

Sendbird

Lead Technical Solutions Engineer (3 yrs 11 mos)

Capitalfloat

Product Support Manager (1 yr 7 mos)

Plivo

Product Engineer (2 yrs)

Hewlett Packard Enterprise

ITO Service Delivery Consultant (1 yr 7 mos)

NTT DATA Americas

Associate Consultant (4 mos)

Avaya

Application Engineer (1 yr 8 mos)

Education

Bachelor of Engineering at Shri Vaishnav Institute of Technology & Science, Indore

Chinmaya Gupta

CEO

Bengaluru, Karnataka, India12 yrs 3 mos experience

Highly Stable

Key Highlights

Over 11 years of experience in tech and solutions engineering.
Expert in API/SDK integrations and customer engagement.
Proven track record in driving product growth and customer success.

Stackforce AI infers this person is a SaaS expert with a strong focus on API integrations and customer solutions.

Contact

Skills

Core Skills

Api/sdk IntegrationsSolution DesignApi TroubleshootingTechnical LeadershipCustomer Support StrategiesTeam LeadershipVoice Quality TroubleshootingNetwork Troubleshooting

Other Skills

technical deploymentcustomer engagementpre-sales engineeringprocess developmentcross-functional collaborationKPI monitoringprotocol knowledgeWeb Services APIMobile Application DevelopmentTroubleshootingDebuggingJira Service DeskConfluencesalesforceFreshdesk

About

Experience

12 yrs 3 mos

Total Experience

1 yr 10 mos

Average Tenure

1 yr 2 mos

Current Experience

Sanas

3 roles

Forward Deployment Engineering

Feb 2026 – Present · 4 mos

Solutions Engineering Manager

Apr 2025 – Present · 1 yr 2 mos

Solutions Engineer

Jan 2025 – Apr 2025 · 3 mos

Experienced Solutions Engineer with a proven track record in driving customer engagement, accelerating adoption, and supporting sales through strategic pre-sales engineering and deep product knowledge. At Sanas.ai, I play a cross-functional role across solution design, technical deployment, and go-to-market (GTM) strategy for our AI-powered noise cancellation product.
Skilled at analyzing customer environments and tailoring solutions that meet both business and technical objectives. I collaborate closely with sales, product, and engineering teams to deliver impactful demos, resolve deployment blockers, and ensure seamless large-scale rollouts — often supporting enterprise customers with 1000s of endpoints.
From technical enablement to growth hacking initiatives, I help shape the customer journey end-to-end, turning feedback into features and opportunities into success stories. Seeking to continuously leverage my pre-sales and SaaS expertise to drive innovation and scale adoption across global markets.

API/SDK integrationssolution designtechnical deploymentcustomer engagementpre-sales engineering

Sendbird

Lead Technical Solutions Engineer

Feb 2021 – Jan 2025 · 3 yrs 11 mos · Bangalore Urban · Remote

Global Strategy: Led the development and execution of global product strategies, enhancing customer satisfaction by optimizing response times and issue resolution.
Technical Troubleshooting: Provided expert-level troubleshooting for APIs, SDKs, and network protocols (TCP/IP, UDP), ensuring seamless product integration and resolving complex technical issues.
Mentorship & Team Leadership: Mentored and coached a team of engineers, fostering technical leadership and ensuring the team met KPIs for response times and customer satisfaction.
Process & Tool Development: Developed and implemented internal support tools and processes, resulting in improved efficiency and a 15% reduction in support tickets.
Troubleshooting: Capability to troubleshoot client-side code and server-side code (primarily HTML, CSS and JavaScript)
Cross-functional collaboration: Worked closely with Engineering, Product, and Customer Success teams to resolve technical issues, enhance product features, and improve customer experience.
High Personal Productivity & Time Management: Demonstrated ability to manage time effectively and deliver high-quality work in fast-paced environments.
Monitoring and Logging: Working knowledge of monitoring tools such as Kibana, Syslogs, Grafana, Datadog, Scalyr, AWS Athena, BigQuery and Sentry.
Database Knowledge: Experience with one of the Relational Databases such as MySQL, and SQL Server (able to write simple SQL queries, analyse data in database).
Tools: Working knowledge of ticketing tools such as Salesforce, Freshdesk and ServiceNow along with project management tools such as Jira and Trello.

API troubleshootingtechnical leadershipprocess developmentcross-functional collaboration

Capitalfloat

Product Support Manager

Jul 2019 – Feb 2021 · 1 yr 7 mos · Bangalore · On-site

Team Leadership and Technical Mentoring: Managed and mentored a team of eight support engineers, implementing product support strategies that enhance the efficiency of issue resolution. Spearheaded customer escalation processes, collaborated with product development and engineering teams to drive improvements, and consistently achieved high-quality service delivery in line with SLAs.
Customer Issue Resolution: Led management of ticket queues, ensuring timely and effective issue resolution.
Performance and Efficiency Improvement: Dove a 12% improvement in customer support efficiency by optimising support processes, and enhancing metrics tracking (response time, resolution time). Ensured high CAST and consistent achievement of SLA targets.
Team Development: Provided ongoing coaching and performance evaluations to support team growth.
KPI Monitoring: Developed and monitored KPIs such as CSAT, Response Time, and Resolution Time.

customer support strategiesKPI monitoringteam leadership

Plivo

Product Engineer

Jul 2017 – Jul 2019 · 2 yrs · Bengaluru, Karnataka, India · On-site

Voice and SMS Troubleshooting: Handled voice quality and SMS issues reported by customers and carriers.
Networking Expertise: Familiar with security technologies like VPNs, and SSL/TLS.
Project Contribution: Contributed to innovative projects within fast-paced start-up environments.
Protocols: Knowledge of HTTP, DNS and FTP protocols; expertise in network troubleshooting using tools like Wireshark
and Ping/Traceroute.

voice quality troubleshootingnetwork troubleshootingprotocol knowledge

Hewlett packard enterprise

ITO Service Delivery Consultant

Dec 2015 – Jul 2017 · 1 yr 7 mos · Bengaluru Area, India · On-site

Avaya Systems Expertise: Managed Avaya Servers, Gateways, and related protocols like SIP and H.323.
Alarm Management: Handled alarms and customer-reported issues, ensuring swift resolution of critical issues.
Remote Support: Provided remote support and health checks during scheduled power-downs.
Vendor Collaboration: Worked closely with third-party vendors to resolve complex issues.