Jyoti T.

Associate Consultant

Bengaluru, Karnataka, India2 yrs 9 mos experience

Key Highlights

Over 2 years of experience in application support and QA.
Proficient in Java and SQL with strong troubleshooting skills.
Experienced in client communication and technical support.

Stackforce AI infers this person is a skilled Application Support Engineer with expertise in FinTech and SaaS environments.

Contact

Skills

Core Skills

Customer Service ManagementApplication SupportTechnical Support

Other Skills

Interpersonal CommunicationJavaSQLPL/SQLJiraUnix/LinuxTestingDebuggingMicrosoft OfficeMicrosoft ExcelCollaborative Document ManagementEmail Managementimanage work 10Application AdministrationPostman API

About

Always ambitious and passionate to learn.I completed MCA from BIT Mesra. EXPERIENCE: Having 2+ years of experience, I worked as an Application Support Engineer at ACCLEYA Group and gained experience in Java, SQL, Operating Systems, Teamwork, customer-oriented service, troubleshooting, resolving application defects, Testing and debugging. I worked as a Manual QA & Application Support Engineer at Nerve Solutions and gained knowledge and skills in fintech . Currently, I'm working as an Associate at Morae and learning about Imanage.

Experience

2 yrs 9 mos

Total Experience

1 yr 1 mo

Average Tenure

6 mos

Current Experience

Morae

Associate

Dec 2025 – Present · 6 mos · Bengaluru, Karnataka, India · On-site

Nerve solutions

QA & Support Engineer

Jun 2024 – Jul 2025 · 1 yr 1 mo · Mumbai, Maharashtra, India · On-site

to resolve the queries and issues raised at the client-end
to communicate and interact with clients on daily basis.
To deploy RMS software at client server.
To provide Application, Production , technical support to client.

Interpersonal CommunicationCustomer Service Management

Accelya group

Application Support Engineer

Feb 2022 – Apr 2023 · 1 yr 2 mos · Mumbai, Maharashtra, India · On-site

Resolved complex issues and queries raised by clients.
Troubleshooted errors and managed Escalations.
Provided Technical, Production and Application Support.
Created Database Scripts and applied data patch to Production Database using SQL and PL/SQL.
Analyzed Production Database to complete root cause analysis.
Identified some bugs/errors in Java Code.
Collaborated with Development team for any update required for an application (e.g., Bug fixing).
Gathered information on how the product could be improved.
Interacted with clients to share updates about the status of raised tickets.
Attended meetings with development and QA teams on a weekly basis to discuss about new software products and technologies.
TECHNOLOGIES USED – Java, SQL, PL/SQL, Jira, Unix/Linux, Testing, Debugging