Rahul Bhattacharjee

HR Manager

Gurgaon, Haryana, India19 yrs experience

Key Highlights

Expert in HR operations and transformations.
Proven track record in managing large scale contact centers.
Strong stakeholder management and project implementation skills.

Stackforce AI infers this person is a seasoned HR operations leader with expertise in managing large scale HR services and transformations.

Contact

Skills

Core Skills

Hr OperationsHr TransformationOperationsOutsourced Hr ServicesContact Centers

Other Skills

TrainingHuman Capital ManagementOperations ManagementGlobal HRShared ServicesCustomer ServiceProject ManagementStakeholder ManagementHuman Resources Information Systems (HRIS)Business AnalysisOutsourcingCRMSlaManagementPre-sales

About

Seasoned manager well versed in leading large scale operations of HRSS, Customer Service, HRO businesses. Working experience of end-to-end Project Management & managing day to day operations for large scale contact centers, servicing clients across USA, EUR, APAC & ANZ region. Exposure to Transitions & managing beneficial relations with Stakeholders.

Experience

19 yrs

Total Experience

Average Tenure

Current Experience

Genpact

2 roles

Senior Manager - HR Operations & Transformations

Nov 2023 – Jun 2025 · 1 yr 7 mos · Gurugram, Haryana, India · Hybrid

Setup and management of the complete HR lifecycle for Global clients, with a strong focus on the US and EU markets. Collaborating closely with pre-sales teams, craft winning proposals and showcase innovative solutions that address client needs. Identifying and implementing key transformations within HR, they ensure clients benefit from enhanced process efficiency, improved productivity, and a future-ready HR function. Drive technologies such as Agentic AI solutions within HR workspace.

HR OperationsTrainingOperationsOutsourced HR ServicesHuman Capital ManagementOperations Management+3

Senior Manager - HR Shared Services

Jul 2021 – Oct 2023 · 2 yrs 3 mos · Gurugram, Haryana, India · Hybrid

Lead Enterprises data management, Time and attendance, TSSC function within HRSS globally for Genpact employees. Improve existing process and drive quality initiative to reduce tat and improve accuracy. Drive technology intervention such a AI driven chatbots

Sixsails

General Manager Operations

Dec 2019 – Jun 2021 · 1 yr 6 mos · Greater Delhi Area

Lead an operations team for a portfolio of 7 business titles across print media & digital platforms
Ensure targets are met for different stakeholders
Budget for overall business operations & forecast revenue
Improvise ongoing processes to maximize revenue and or curtail expenses
Oversee offshore customer service operations
Evaluate performance for team and conduct appraisals
Ensure effective coordination between all business functions to ensure seamless delivery
Ensure processes are run as per company quality compliance procedures

Contact CentersOperations

Wipro digital operations and platforms

Senior Service Manager

Jun 2014 – Nov 2019 · 5 yrs 5 mos · New Delhi Area, India

End to End Process management for multiple Fortune 500 US clients, covering multiple Lines of Business with an overall span of 120+ FTE’s
Responsible for leading projects for new client implementation, ensuring work transition from US to India & India to other countries
Act as a single point of contact for onshore counterparts
Evaluate performance for team and conduct appraisals
Ensure effective coordination between all business functions to ensure seamless delivery
Ensure processes are run as per company quality compliance procedures
Identifying & implementing strategies to meet the Service Level Agreement (SLA).

HR OperationsContact CentersOutsourced HR ServicesGlobal HR

Alight solutions

Service Manager

Jun 2014 – Sep 2018 · 4 yrs 3 mos

Outsourced HR ServicesGlobal HR

Aon

Operations Manager

Jun 2014 – Aug 2018 · 4 yrs 2 mos

HR OperationsContact CentersGlobal HR

Ibm global process services

Assistant manager

Feb 2006 – May 2014 · 8 yrs 3 mos · India

Lead a team of 48 Associates & 3 TL’s on voice & backend skills spread across India, Australia & San Juan
Ensure compliance both Transactional quality & SOX
First point of contact for the clients since was in a client facing role
Sending reports to the concerned heads
Review KPI performance on a day to day basis
Handled transition for 3 business in my tenure (US & Indian)
Completed 2 Process streamlining projects
Analyzing process gaps (KPIs)and fix the same immediately
Managed multiple internal & external stakeholders with consistently exceeding expectations
Acted as the 1st point of contact for external clients & internal stakeholders

Contact Centers