Tushar Shukla

CEO

Delhi, India13 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led PAN-India operations post-acquisition.
Successfully managed merger of operational ecosystems.
Expert in logistics transformation and operational strategy.

Stackforce AI infers this person is a Logistics and Supply Chain expert with extensive experience in operational management and strategy.

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Skills

Core Skills

Supply Chain ManagementLogistics StrategyContract LogisticsLogistics Management

Other Skills

Supply chain MgmtExpress DeliveryStart-ups ManagementE-commerce OptimizationTransportationTransportation ManagementVendor ManagementWarehouse ManagementFreight ForwardingJavaWarehousingFreightCustoms RegulationsTeam ManagementERP

About

As a General Manager - Operations with over 12 years of experience, I specialize in building and scaling high-performance logistics networks across E-commerce, B2B express, courier & parcel, and contract logistics. My journey has taken me through the dynamic landscapes of startups and enterprise-level organizations, where I’ve consistently delivered operational excellence and strategic growth. At Mahindra Logistics, I led PAN-India operations for Rivigo post-acquisition, successfully managing the merger of two distinct operational ecosystems. This included driving change management, integrating teams and cultures, and stabilizing service delivery—all while improving Net Service Level and reducing cost. Previously, I spearheaded contract logistics for sort center operations, focusing on margin improvement, top-line growth through existing and new revenue streams, and service quality enhancement. My role involved solution design, client negotiations, compliance, DSO management, and project launches across India. I thrive on solving complex business challenges with a data-driven mindset and a passion for operational innovation. My cross-functional collaboration with Planning, Network Design, Business Finance, Procurement, HR, and Strategy teams has enabled me to deliver scalable, financially sound solutions with long-term impact. Always open to connecting with professionals and organizations focused on logistics transformation, operational strategy, and sustainable growth.

Experience

13 yrs 5 mos

Total Experience

3 yrs 4 mos

Average Tenure

4 yrs 8 mos

Current Experience

Mahindra logistics

3 roles

Head of Business Operations

Apr 2025 – Present · 1 yr 2 mos · Gurugram, Haryana, India

I am responsible to manage entire P&L, operations and programme manage the client relationship, business expansions, project launches for my native org. To grow and stabilise internal organization, drive org-wide special projects and Mahindra culture.

Supply chain MgmtLogistics StrategyContract LogisticsSupply chain Management

Head of Operations

Promoted

Jul 2023 – Jul 2025 · 2 yrs · Gurugram, Haryana, India

Mahindra logistics bought Rivigo to add the express network services in the bouquet. The target is to leverage the power of express network and create internal synergies to offer bundled services to customer and be the preferred choice.
Currently handling the Hub operations for the Rivigo line of business. Ground operation is expanded through 19000 pincodes via 300 locations to serve the customers. P&L management, manpower management, reach and expansion, service quality and client management are the focus area in this role.

Supply chain MgmtLogistics StrategyExpress DeliverySupply chain Management

National Product Head

Sep 2021 – Jun 2023 · 1 yr 9 mos · Gurugram, Haryana, India

Handling national operations of e-com sort centers. Providing contract logistics to most of the e-commerce companies. Solution designing, P&L management, operations excellence, manpower management, planning of peaks are important parts of the role. In addition to it, managing and driving agendas of CEOs desk is another important part of the job role.

Supply chain MgmtLogistics StrategyContract LogisticsSupply chain Management

Udaan.com

Regional Operations Head (North & East) Middle Mile

May 2019 – Apr 2021 · 1 yr 11 mos · New Delhi, Delhi, India

Handling middle mile operations at Udaan.com for North and East Region. Handling P&L for 10 transport hubs with approx 2.5Lakh SqFt area (and growing) and 800+ off roll employees. Taking care of long term and short term planning and execution in obedience to business ask. Involve in creating the strategy for planning, logistics, and warehousing across India, establishing the footprint, organization structure, and team to deliver this strategy. Driving operational excellence and best practices to improve the supply chain process by collaborating with multiple stakeholders like Finance/Planning/HR and Network & Design.

Start-ups ManagementSupply chain MgmtLogistics StrategySupply chain Management

Flipkart

Senior Operations Manager

May 2015 – May 2019 · 4 yrs · Greater Delhi Area

Working as a second line to the north business lead. Handling day to day execution at business asset level, planning and managing effective sales/spikes planning. Responsible for ops quality/business metrics delivery. Creating capacity, manpower scale-up, cost effective SLA improvement projects. Also responsible for creating long-term business capacities, talent pool, scalability and agility at zone-level.

Start-ups ManagementSupply chain MgmtLogistics StrategySupply chain Management

Dhl- blue dart express limited

Branch Ops Manager

Jul 2012 – May 2015 · 2 yrs 10 mos · Chandigarh, Chandigarh, India

Handled 123 service centers in Punjab, Haryana, J&K, Tricity & Himanchal. Was responsible for end to end operations of branch. Was responsible to manage trade-off between delivery metrics of 6 different express delivery products. Managing day to day operations metrics, manpower mgmt, line-haul management, geographical expansions, converting outsource pin-codes to company owned locations. Planning and managing sales spikes with most effective cost module in terms of manpower and line-haul. Bringing overall goodness of cost, people and service levels.

Supply chain MgmtLogistics StrategyLogistics ManagementSupply chain Management