Ashish Singh

Operations Associate

Gurugram, Haryana, India6 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 6 years in E-commerce Fulfilment and Supply Chain.
Expert in process optimization and driving efficiency.
Proven track record in managing logistics operations.

Stackforce AI infers this person is a logistics operations expert in E-commerce and Supply Chain Management.

Contact

Skills

Core Skills

Warehouse Management SystemsOperations ManagementLast Mile DeliveryData AnalysisLast Mile Operations

Other Skills

FlexMetaBaseWmsUni commerceCustomer SatisfactionInventory ManagementProduct DeliveryDemand ForecastingOperationsOrder ManagementStrategic PlanningTimelinesE-CommerceProcurementTeam Management

About

Specialist logistics operations

Experience

6 yrs 10 mos

Total Experience

2 yrs 3 mos

Average Tenure

3 yrs 1 mo

Current Experience

Eshopbox

Operations Manager L2

May 2023 – Present · 3 yrs 1 mo · Gurugram, Haryana, India · On-site

On Time GRN, On Time Put away- Within TAT.
Inventory Accuracy (Monthly Inventory Audits I Half
Yearly Audits) |I Inventory Consistency in system
Monthly Review Basis Monthly Report and Submission to HO Team.
Zero shipment Breach and connection to be made within cut off time and tracking.
Compliance Management:-
Ensure 100% System documents.
Ensure 100% E-way Bill generation with compliance
Overseeing day-to-day operations, including receiving, storing, organizing, and picking/ packing of
Ecommerce orders.
Managing inventory levels and conducting regular stock counts to ensure accuracy and minimize discrepancies.
Implementing efficient warehouse processes and best practices to optimize productivity and reduce errors.
Familiarity with Ecommerce order processing systems and software to ensure seamless order management.
Monitoring and maintaining a clean and safe working environment, adhering to health and safety standards.
Leading and managing a team of warehouse staff, providing training, guidance, and performance feedback.
Collaborating with cross-functional teams, including customer service, sales, and operations, to achieve overall business goals.

FlexMetaBaseWmsUni commerceWarehouse Management SystemsOperations Management

Shiprocket

Operations Specialist

Mar 2022 – Apr 2023 · 1 yr 1 mo · Gurugram, Haryana, India · On-site

Experience of Cargo B2B
Managing KPI's & KRA in Lastmile delivery, Marketplace Pickups, Escalation Handling.
Following up with Carrier for resolving any issues or queries raised any internal stakeholders teams over fresh desk.
To find out the weight discrepancies in docket & escalate them to multiple carriers
Data analysis with a business focus to identify defects, trends in Last Mile's performance for COD, Prepaid, Non-Delivery Reasons.
Should focus on continuous process improvements to ensure higher rates of successful deliveries
Performing root cause analysis of Last Mile issues as needed.

Customer SatisfactionInventory ManagementProduct DeliveryDemand ForecastingOperationsOrder Management+10

Flipkart

2 roles

Team Lead

Jul 2019 – Mar 2022 · 2 yrs 8 mos · Delhi

Managing and responsible for last mile and first mile operations.
Managing and responsible for Operations Matrix such as CSAT, Fake, Time slot adherence, Seller NPS and FM GEO Fake.
Ensuring that CPS targets are achieved.
Solving day to day operational issues, identifying improvement areas and performing RCA.
Ensuring and management of inventory ,losses Reco and store assets. Handling Customer Escalation and seller Escalation and providing them RCA.
Training ,directing, administering and mentoring associates for productivity, quality,action and confirmance of norms and practices.

Customer SatisfactionInventory ManagementProduct DeliveryInventory ControlWarehouse OperationsDemand Forecasting+13