Shubham Tiwari

Software Engineer

Noida, Uttar Pradesh, India2 yrs 9 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Proven track record in shipping customer-facing tools.
Strong coding foundation with 850+ LeetCode problems solved.
Innovative contributor in hackathons with AI-driven solutions.

Stackforce AI infers this person is a SaaS-focused Full-Stack Developer with expertise in AI-driven solutions.

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Skills

Core Skills

Full-stack DevelopmentSystems DesignCustomer Relationship Management (crm)Technical SupportTechnical WritingProblem SolvingSoftware DevelopmentMobile DevelopmentWeb DevelopmentBackend Development

Other Skills

AI AgentsMCP serverX++MySQLDynamics 365 Finance and OperationsCI/CDDocumentationDatabasesSOQLApex debuggingData StructuresPython (Programming Language)Android StudioPlayrightAgent orchestration

About

Software Engineer (3 YOE) with experience at Microsoft and Salesforce, specializing in feature development, impact analysis, and AI-driven workflows. Proven track record of shipping customer-facing tools, optimizing enterprise financial systems, and innovating through hackathons. Strong coding foundation (850+ LeetCode problems, 1800+ rating) with expertise across full-stack development, system design, and cloud-integrated solutions. **Seeking opportunities as an SDE-II to drive end-to-end product development at scale.**

Experience

2 yrs 9 mos

Total Experience

1 yr 4 mos

Average Tenure

2 yrs 1 mo

Current Experience

Microsoft

Software Engineer

May 2024 – Present · 2 yrs 1 mo · Noida, Uttar Pradesh, India · Hybrid

Developed and optimized key features for Dynamics 365 Finance and Operations, improving workflow performance.
Enhanced correction tool functionalities using X++ and MySQL, improving financial data accuracy and reconciliation speed.
Built and enhanced UIs within the Dynamics 365 Finance and Operations framework, streamlining workflows and improving usability.
Solved a long-standing bug impacting nearly all customers using Intercompany Procurement, and backported the fix to earlier versions.
Monitored customer incidents related to this issue and provided swift resolutions.
Refactored flaky automated test cases, improving test reliability and CI/CD success rates.
Led code cleanup efforts to eliminate deprecated logic and boost maintainability.
Authored a detailed troubleshooting guide for a critical regression fix, enabling quicker diagnosis and resolution.
Published high-quality documentation on Microsoft Learn, reducing onboarding time and easing feature adoption.
Collaborated with PMs, QA, and support teams to prioritize and resolve production issues.
Participated in bug bash events, uncovering hidden edge cases and strengthening product robustness.
Mentored junior developers, conducted reviews, and contributed to technical decision-making.
Designed the Impact Analysis form for the Disruption Mitigation Agent, enabling proactive issue detection and resolution.
Contributed to cleanup and label change tasks, ensuring consistency across the platform.
Integrated UIs with backend services for AI Agent workflows, improving system cohesion and user experience.
Integrated AI workflows and APIs to enable smart suggestions and contextual responses.
Participated in internal hackathons, proposing AI Agent innovations and collaborating with a team of six, fostering creativity and teamwork.

AI AgentsMCP serverX++MySQLDynamics 365 Finance and OperationsCI/CD+3

Salesforce

Associate

Aug 2023 – Apr 2024 · 8 mos · Bengaluru, Karnataka, India · On-site

Resolved over 100+ complex customer cases involving configuration, deployment, and runtime issues,
consistently exceeding SLAs for response and resolution times.
Specialized in troubleshooting Salesforce Admin Console, OmniStudio components, and declarative
automation (Flows, Process Builder, etc.).
Achieved certifications in Salesforce Administrator and OmniStudio Developer, showcasing strong platform expertise.
Collaborated with engineering and product teams to escalate and resolve system-level defects, improving case deflection efficiency.
Authored internal documentation and knowledge articles, contributing to a 15% reduction in ticket backlog.
Used SOQL, Apex debugging, and Chrome DevTools to analyze logs, identify root causes, and propose sustainable fixes.
Received recognition for customer empathy, technical clarity, and effective communication in high-pressure support scenarios.

DatabasesCustomer Relationship Management (CRM)SOQLApex debuggingTechnical Support

Chegg inc.

Subject Matter Expert

Oct 2022 – Feb 2023 · 4 mos · Remote · Remote

Provided detailed, step-by-step solutions to over 140+ Computer Science problems in areas such as data structures, algorithms, operating systems, and databases.
Ensured accuracy, clarity, and pedagogical effectiveness in each response to improve student understanding and technical proficiency.
Maintained a high answer approval rating and response consistency, contributing to Chegg’s user satisfaction goals.
Used tools such as code editors and mathematical markup (LaTeX) to deliver clean, well-documented, and testable solutions.
Handled tight deadlines and diverse question types, demonstrating adaptability and strong time management in a freelance remote environment.

Data StructuresPython (Programming Language)Technical WritingProblem Solving

Samsung r&d institute india

Research Intern

Oct 2021 – Feb 2022 · 4 mos · Remote · Remote

Created Android Studio plugin using Java and ADB for Samsung phone’s camera.

Data StructuresAndroid StudioSoftware DevelopmentMobile Development

Geolife youth club

Web Developer

Jul 2021 – Aug 2021 · 1 mo · Lucknow, Uttar Pradesh, India

Created the backend of the website using NodeJS, ExpressJS
and MongoDB(Mongoose library). Created front end elements using ReactJS. Lead the team which was working on the project and created
the project structure of the website.

Data StructuresDatabasesWeb DevelopmentBackend Development