Safia Abid

CEO

10 yrs 5 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Expert in AI solutions for salons and MedSpas.
  • Achieved 22% increase in off-hours bookings.
  • Specialized in automating customer journeys.
Stackforce AI infers this person is a SaaS expert specializing in AI-driven solutions for the beauty and wellness industry.

Contact

Skills

Core Skills

Ai Automation ConsultingConversational AiBusiness Process AutomationCustomer Journey AutomationSource System Analysis

Other Skills

API IntegrationsCloud InfrastructureSystem ArchitectsScript AutomationDatabase MaintenancePython (Programming Language)Computer VisionAI/ML PipelinesIT ConsultingZapier AutomationAppointment Scheduling SystemsEnterprise ArchitectureAmazon Web Services (AWS)Cloud ComputingAdvanced API Integrations

About

I grew up obsessed with salons. Not just the services, the feeling. The hum of a blowdryer. The confidence someone walks out with. That transformation. So when I got my CS degree and then my Master's in IT, I thought: what if I could bring that world into the future? Then I worked inside one. And I saw the cracks. 💸 The Leak Nobody Talks About ✅ Clients book once, then disappear. No follow-up system. ✅ Staff takes calls between appointments. Missed calls = missed revenue. ✅ No-shows kill the schedule. No automation to fill the gap. ✅ Owners run on gut feeling, not data. ✅ The front desk is drowning in DMs, calls, and walk-ins, all at once. The salon I worked with wasn't failing because the service was bad. It was failing because the backend was bleeding money silently. That experience changed everything for me. I dedicate my work entirely to salons and MedSpas, bridging the gap between beautiful spaces and smart technology. > Helped salons see an average 22% increase in off-hours bookings, just by letting AI handle what humans can't always catch. Most salon owners are brilliant at their craft. They shouldn't have to be tech experts too. My job is to make the technology invisible, so you just see the results. If your salon is busy but not growing, if you're fully booked but not profitable, if your team is working hard but money still feels tight. ✅ The leak is real. And it's fixable. 📩 Let's talk. DM me or connect if you're a salon/MedSpa owner ready to stop guessing and start scaling.

Experience

10 yrs 5 mos
Total Experience
5 yrs 9 mos
Average Tenure
10 yrs 5 mos
Current Experience

Servicenow

Senior Systems Automation Engineer

Jan 2019 – Jan 2023 · 4 yrs · Austin, TX · On-site

  • Led a cross-functional team of engineers providing automated business workflows, cloud infrastructure, and customer journey systems for client-facing retail and commercial enterprise accounts.
  • Designed end-to-end cloud infrastructure and API integrations that automated customer scheduling and onboarding operations, scaling client retention metrics by 15%.
  • Engineered machine learning pipelines and conversational interfaces, gaining extensive expertise in natural language processing (NLP) and customer journey automation.
Business Process AutomationCustomer Journey Automation

Invozone

Lead AI Solutions Consultant

Jan 2016 – Present · 10 yrs 5 mos · United States · Hybrid

  • Head the specialized AI automation and conversational tech track at InvoZone, architecting and deploying tailored artificial intelligence solutions engineered for high-growth commercial clients, multi-location retail, and mid-to-large scale salons/MedSpas across the United States.
  • > Architect and integrate conversational AI booking bots across Instagram DMs, web chat, and SMS, resulting in an average 22% increase in off-hours appointment scheduling for partner clinics.
  • > Consult with salon owners on data privacy, tech stack modernization, and seamlessly connecting automated software workflows into legacy CRM/POS platforms (such as Mindbody, Boulevard, or Phorest) via custom APIs and webhooks.
AI Automation ConsultingConversational AI

Epam systems

System Analyst

Jan 2016 – Jan 2019 · 3 yrs · Houston, TX · On-site

  • Managed software integrations, database maintenance, and custom API configurations for business client platforms following the completion of my Master's degree.
  • Built internal script automations that reduced manual data entry hours by 40% for customer service modules.
  • Managed cross-platform software migrations, syncing front-end applications with secure cloud databases.
Source System AnalysisSystem Architects

Education

The University of Texas at Arlington

Master of Science — Information Technology

Jan 2014 – Jan 2016

FAST NUCES, Chiniot-Faisalabad Campus

Bachelor of Science — Computer Software Engineering

Jan 2010 – Jan 2014

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