Chandra Shekhar

CEO

Bengaluru, Karnataka, India24 yrs experience
AI ML PractitionerAI Enabled

Key Highlights

  • Over 20 years of experience in digital transformation.
  • Expert in driving customer-centric digital strategies.
  • Proven track record in managing large transformational programs.
Stackforce AI infers this person is a Digital Transformation Leader with expertise in AI-driven customer experience and sustainable practices.

Contact

Skills

Core Skills

Digital StrategyCustomer ExperienceTransformation LeadershipSustainabilityDigital SolutionsPractice ManagementInnovation

Other Skills

Digital transformationData analyticsDigital marketingCommerce platformsAI/MLAgentic AIGenerative AIDesign thinkingTechnology transformationAgile methodologyDevOpsPractice strategiesDelivery assuranceCustomer satisfactionP&L management

About

• A Digital industry thought leader, speaker, contributor and advisory in industry forums with diversified experience in Digital Strategy & Transformation, CXM, Digital Marketing & Commerce Transformation, Analytics, AI/ML, Generative AI, Agentic AI, Global Delivery & Customer Growth. • A result-oriented leader with over 2 decades of enriching global experience in Digital Strategy & Transformation (DT) for clients across Banking & Financial services, Telecommunication, Media, Retail, Manufacturing and FMCG/ CPG sectors. • Proficient in building high performing multi-cultural team and ensuring successful delivery models for large transformational programs while managing the cross-functional teams at scale. • Performed both global and India business facing leadership roles with demonstrated experience of moving across multiple business domains and enabling modernization and digital transformation through thought leadership, setting high performing teams and global stakeholder management. • A digital evangelist, championing the use of digital technology and practices to engender a digital mindset from the top down in the organization. • Expertise in measuring ROI on digital projects, managing operational matrix & fine-tuning approaches as needed to ensure the investment in the right tools and resources. • Proven track record in driving vision across Digital Strategy & Transformation, Practice development, Program & Delivery Management, Technical direction, Consulting & People Management across various domains. • Champion in driving growth through digital strategy, innovation, execution and transformation through large accounts while managing P&L responsibility. • Highly efficient in working with clients across the globe in a multi-disciplinary work environment, leveraging talent across multiple locations in India and across the globe; worked at multiple geographies such as US, UK, Continental Europe, India. • An analytical professional with strong leadership capabilities, focused approach and exceptional problem-solver skill to simplify and bring clarity to complexity.

Experience

24 yrs
Total Experience
4 yrs
Average Tenure
3 yrs 9 mos
Current Experience

Deloitte

2 roles

Executive Director - Digital Customer Experience, Marketing & Commerce

Promoted

Jun 2026Present · 0 mo · Bengaluru, Karnataka, India · On-site

Director - Digital Customer Experience, Marketing & Commerce

Aug 2022May 2026 · 3 yrs 9 mos · Bengaluru, Karnataka, India · On-site

  • A digital transformation leader empowering client to reimagine and transform their businesses by leveraging disruptive technologies across digital transformation, data analytics, customer experience, and digital marketing & commerce.
  • Championing customer-centric innovation by delivering breakthrough solutions across digital experience, data analytics, marketing transformation, commerce platforms, and emerging technologies including AI/ML, Agentic AI, and Generative AI.
  • I am responsible for building high performing team & spearheading the team for driving growth through digital strategy, technology transformation for many customers.
  • Developing a clearly-defined and compelling digital strategy & building practice for the company’s future goals while demonstrating customer centric innovation & breakthrough solutions in overall digital space (CXM, Marketing transformation, Commerce transformation, Analytics, AI/ML, Generative AI etc.)
Digital transformationData analyticsCustomer experienceDigital marketingCommerce platformsAI/ML+4

Ibm india private limited

Associate Partner and Director - Digital Strategy & Transformation Leader, Sustainability Leader

Jan 2017Aug 2022 · 5 yrs 7 mos · Bangalore

  • As a digital leader, I am driving digital strategy and roadmap for customers as trusted advisor through executing design thinking approach, technology transformation, driving innovation & disruption for future-focused and cost saving strategies.
  • I am responsible for Building high performing team & creating next level leadership for driving growth and developing a clearly-defined and compelling practice development strategy for the company’s future goals
  • I am responsible for reinvigorating the company and revamping the digital strategy; Demonstrating innovation & breakthrough solutions in digital space (Design thinking, CXM, Omni-channel, Commerce, Analytics, Cognitive & AI, Cloud adoption & Migration)
  • Accelerating large complex strategic digital transformation program by managing high performing large teams, incubating the LoB Teams and driving execution in the role of a trusted adviser/partner adopting Agile methodology & DevOps
  • Have successfully managed various transformations programs through Digital Garage Methodology which entails Co-Create, Co-Execute, Co-Operate
  • I also drive Sustainable Enterprise Transformation with focus on People, Planet and Regenerative Value
Digital strategyDesign thinkingTechnology transformationInnovationAgile methodologyDevOps+2

Virtusa

Senior Director & Practice Head - Digital Solutions

Dec 2014Jan 2017 · 2 yrs 1 mo · Greater Hyderabad Area

  • Accelerated innovation, enabled co-creation with clients & partners; supervise the P&L activities. My responsibilities include driving business growth, developing practice strategies, creating Industry-wide digital solutions, digital advisory, delivery & consulting services.
  • I performed the global delivery of all digital accounts with delivery assurance & customer satisfaction. I have successfully utilized my skills in achieving large & strategic account growth, new account penetration while working closely with sales team and strategized and implemented marketing positioning and branding. Reinvigorating global business strategies by executing contract negotiation, mitigating delivery risk and issues, defining ways for cost-reduction and managing budget
  • I played key role in the merger of Polaris & Virtusa Digital Practice Acquisition.
Digital solutionsPractice strategiesDelivery assuranceCustomer satisfactionP&L managementDigital Solutions+1

Mindtree ltd

Global Head - Digital Portals, Content & Collaboration

Dec 2012Dec 2014 · 2 yrs · Bangalore

  • Employed diligent approach in successfully creating Industry-wide digital solutions, and defined the new area of growth in Digital through innovation. I championed myself is driving opportunities in existing account and new account penetration strategy. I drove P&L responsibility by leading and driving future technology for Digital Transformation.
  • I was also instrumental in creating client co-creation centre call “Digital Pumpkin”
Digital solutionsInnovationP&L responsibilityClient co-creationDigital Solutions

Infosys ltd

Digital/Online Practice Leader - Advance Technology

Aug 2005Dec 2012 · 7 yrs 4 mos · London - UK (working accross Europe) & Bangalore- India

  • I have grown the Digital/Online practice exponentially running it successfully across multiple geography for multiple clients covering most of the leading Digital products in market.
Digital practice growthClient management

Wipro technologies limited

ECM Consultant

May 2002Aug 2005 · 3 yrs 3 mos · Detroit - USA & Bangalore - India

Education

Harvard Business School

Executive Leadership

Jan 2018Jan 2018

Indian Institute of Management, Calcutta

EPGBM — Global Business Management

Jan 2011Jan 2012

BIT Sindri

Bachelor of Engineering - BE — Industrial Engineering

Centre for Development of Advanced Computing (C-DAC)

PGD — IT

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