Gaurav Mittal

Operations Associate

Gurgaon, Haryana, India12 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in strategic sourcing and vendor management.
Proven track record in enhancing customer experience.
Skilled in contract negotiation and operational improvement.

Stackforce AI infers this person is a Strategic Sourcing Specialist in the B2B SaaS industry.

Contact

Skills

Core Skills

Strategic SourcingVendor ManagementClient ManagementCustomer SuccessProduct ManagementOperational Management

Other Skills

Customer ExperienceBusiness-to-Business (B2B)Contract NegotiationClient Relationship ManagementOperational ImprovementCommunicationProduct OperationsBug TrackingAPI TestingIT Service ManagementProduct DevelopmentManagementE-commerceHTMLMicrosoft Office

About

Dynamic and results-driven Strategic Sourcing Specialist with extensive experience in developing and executing global sourcing strategies, managing vendor relationships, and negotiating complex contracts. Analyzing costs, negotiating contract details, and offering strategies and solutions to help companies better manage costs on supplies and vendor services. Additional duties include managing inventory, tracking orders, resolving issues concerning price disputes, and making bids for a vendor’s services. Accountable for liaising with internal teams to provide oversight, integrating with clients on strategic and operational aspects of their business with own organization. Root cause analysis of issues and opportunities affecting the client's business as well as acting as a client advocate influencing product and feature road-map.

Experience

12 yrs 7 mos

Total Experience

3 yrs 1 mo

Average Tenure

7 yrs 8 mos

Current Experience

Softwareone

Senior Procurement Specialist

Oct 2018 – Present · 7 yrs 8 mos · Gurgaon, Haryana, India

Perform sourcing, liasing with new and existing suppliers to improve business.
Maintain positive working relationship with strategic suppliers to assure cost, quality and delivery targets are met.
Review supplies, works and services to ensure compliance with company procedures.
Helping with licensing queries and providing adequate information to the customer in order to maintain a good relationship, increase customer satisfaction and thus Maintaining the sales opportunity.
Validation of Customer purchase order and Maintaining the deal registration.

Customer ExperienceBusiness-to-Business (B2B)Vendor ManagementContract NegotiationStrategic Sourcing

Times internet

Customer Success & Key Account Manager

Dec 2017 – Sep 2018 · 9 mos · Noida Area, India

Managing the client relationship by championing the client's needs at own organization.
Build strong communication channels at all levels of the client's organization, set proper expectations, provide clear status communications, and manage towards a growth plan.
Work with clients to improve operational aspects of their business in providing a great consumer experience
Increase renewal rates & reduce churn
Expand revenue in accounts through cross-sell and up-sell

Customer ExperienceBusiness-to-Business (B2B)Client Relationship ManagementOperational ImprovementClient ManagementCustomer Success

Paytm

Associate

Jan 2016 – Dec 2017 · 1 yr 11 mos · Noida Area, India

Managing all ACL related issues such as providing seller panel access for sellers as well as Paytm
internal users
Handle Product operations for several key products such as seller onboarding and warehousing, listing and inventory management, order and return management, logistics and seller services marketplace
Worked closely with various teams such as engineering, QA, category, fulfillment, payouts and audit team
Worked on Bug Tracking tool like JIRA.
Experience in working with API Testing tool like Postman
Solved day to day operational issues as well.
Managed the various cataloging process such as catalog creation, catalog QC, catalog migration through CPT (catalog processing tool) and catalog web QC.

Customer ExperienceCommunicationProduct OperationsBug TrackingAPI TestingProduct Management+1

Zee entertainment enterprise ltd.

Transmission Engineer

Sep 2013 – Dec 2015 · 2 yrs 3 mos · Noida Area, India

Smooth transmission of Zee network channels with Drake, ADC and Grassvalley automation
Managing and supervision of subordinates in broadcast team, live event coverage team and automation system handling team
Sorting of programs and their complete technical check before transmission and processing of electronic schedules and play out of digital media to ensure accurate transmission of channel content
Technical Quality Checks of all ingested & duplicated material and Satellite Feeds.