Andrew Nicholls

Operations Associate

Hitchin, England, United Kingdom18 yrs 2 mos experience
Highly Stable

Key Highlights

  • Proven leadership in IT service management.
  • Expertise in ITIL and technical support.
  • Strong background in coaching and mentoring teams.
Stackforce AI infers this person is a seasoned IT Service Management professional with strong technical support and team leadership skills.

Contact

LinkedIn

Skills

Core Skills

ItilIt ManagementCoaching & MentoringPerformance ManagementVoice Over Ip (voip)Cisco RoutersSolarwinds

Other Skills

Customer Relationship Management (CRM)Technical SupportHardware InstallationMicrosoft OfficeTraining DocumentationConflict ResolutionOffice 365ServiceNowHaloCloud PlatformsTechnical RecruitingTime ManagementSystem MonitoringResource ManagementCustomer Service

Experience

18 yrs 2 mos
Total Experience
6 yrs
Average Tenure
0 mo
Current Experience

Total it technology solutions ltd

Service Desk Manager

Jun 2026 – Present · 0 mo

Modern networks ltd

3 roles

2nd Line Team Manager

Jan 2019 – Nov 2025 · 6 yrs 10 mos

Coaching & MentoringPerformance Management

Team Manager

Promoted

Nov 2017 – Dec 2025 · 8 yrs 1 mo

ITILIT Management

Technical Support Engineer

Nov 2017 – Dec 2018 · 1 yr 1 mo

Sprint convergence ltd

IT & Telecoms Technical Engineer

Aug 2016 – Sep 2017 · 1 yr 1 mo · Wrest Park, Silsoe, Bedfordshire

Voice over IP (VoIP)Cisco Routers

Rts uk ltd

Restaurant Services Management

May 2007 – May 2016 · 9 yrs · On-site

  • Event and Asset Management - McDonald's UK
Cisco RoutersSolarwinds

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