Jul 2017 – Nov 2019 · 2 yrs 4 mos · Pune, Maharashtra, India

• Developed long-term business strategy by using customer feedback to identify necessary process improvements
• Delivered projects to Pre-determined budget, maintaining time parameters and quality standards
• Finalized project financial records while collaborating with financial controllers and Sr. executives
• Took active role in company growth by consistently providing quality customer service to promote growth and retention.
• Determined and implemented safe, efficient and cost-effective solutions to issues

Aug 2016 – Jul 2017 · 11 mos · Mumbai, Maharashtra, India

• Managed and led multi-disciplinary design team throughout development and contract document phases for project
• Keep project on schedule and within budget while serving as project leader
• Operated within budgetary constraints, participated in development of annual budget forecasts and reconciliation of operating budget
• Understood each target customer's business model, mapped out organization and identified unique technology needs

Jul 2015 – Aug 2016 · 1 yr 1 mo · Mumbai, Maharashtra, India

• Worked closely with product teams to define and prioritize partner feature requests
• Managed project planning, resource allocation, scope, schedule, status and documentation
• Presented road-map and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities
• Executed application database upgrades, backups and restore duties
• Managed project scope, schedule, status and documentation

Nov 2013 – Jul 2015 · 1 yr 8 mos · Mumbai, Maharashtra, India

• Executed on-time, under-budget project management on complex issues for senior leadership
• Worked closely with senior leadership to complete projects and solve complex issues on strict schedules and budgets
• Streamlined operational processes and collaborated with management to implement process improvements
• Implemented corrective actions to fix root causes of various issues
• Identified issues through root cause analysis to implement corrective action
• Enhanced customer satisfaction ratings by resolving issues efficiently
• Reduced process lags and effectively monitored employee performance and training completion to ensure optimal productivity
• Inspected products to provide quality control to maximize revenue
• Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings
• Recommended new products and services to customers
• Provided top product quality control and inspection, eliminating downtime to maximize revenue

Jan 2013 – Oct 2013 · 9 mos · Mumbai, Maharashtra, India

• Analyze business processes, flows and functions of legacy system. Developed AS-IS model, TO-BE model, performed gap analysis, mapped business process into Oracle JDE E1 and developed workarounds
• Leed ERP development initiative as Subject Matter Expert and primary point-of-contact for project management staff
• Consulte regularly with internal customers on application development project status, new project proposals and software-related technical issues
• Researche, designed and implemented scalable applications for information identification, extraction, analysis, retrieval and indexing

Jan 2010 – Jan 2012 · 2 yrs · Nairobi County, Kenya

• Evaluate project requirements and specifications and developed software applications that surpassed client expectations
• Gather and defined customer requirements to develop clear specifications for creating well-organized project plans
• Adjust software parameters to boost performance and incorporate new features
• Built, tested and deployed scalable, highly available and modular software products
• Develop next generation integration platform for internal applications
• Maintain existing applications and designed and delivered new applications
• Consult with engineering team members to determine system loads and develop improvement plans

Jun 2006 – Jan 2010 · 3 yrs 7 mos · Mumbai, Maharashtra, India

• Managing client and developer team. Looking after importance, quality and values and taking best approach. Mentoring project team members in the application of a methodology, managing the day to day project activities, and coordinating the project.
• Handle a variety of Functional & Technical problems that arise on a daily basis and create choices and alternative courses of actions.
• Participate in and lead project initiation and development of the Project Charter. Participate in project planning (high level) and the development of the Project Initiation Plan.
• Provides support to team, assists with major issues, problems, and obstacles. Involve in functional issues resolution in conjunction with Oracle using Web Conference, Performance Monitoring and Tuning of the system.
• Go-Live and post production support
• Reduced number of open and long pending issues. Preventive and Route cause analysis made along with documentation for future reference.
• Responsible for delivery of all aspects of a project. Deliver solutions according to the SDLC process. Testing of Interactive Applications. Involved in migration with Table Conversion in Multiple Formats.

Feb 2004 – May 2006 · 2 yrs 3 mos · Maharashtra, India

• Allocate executive tasks and managed complex calendars and administrative functions
• Collaborate with purchasing department to reconcile vendor invoices and facilitate payments
• Manage payroll operations for team of 1000 employees
• Supervise accounting department operations and team of up to 200 employees
• Input vendor payments and updated accounts to reflect new balances
• Mitigate accounting risks through identification and improvement of process inefficiencies
• Update general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements
• Prepare monthly reports, including payment and account reconciliations and financial statements
• Check expenses against budget controls, entered figures and reconciled business accounts to address discrepancies
• Develop process improvements to increase efficiency and productivity and presented to management for approval
• Overhaul process for year-end inventory audits to improve accuracy
• Manage customer deliveries and assisted with carrying out orders to promote maximum satisfaction
• Assist cashiers with processing customer payments and documenting orders