Kalyan Ram

Operations Associate

Chennai, Tamil Nadu, India4 yrs experience

Highly Stable

Key Highlights

Improved SLA compliance by 20% through proactive tracking.
Conducted over 50 contract compliance audits.
Reduced reporting effort by 60% using Power BI.

Stackforce AI infers this person is a skilled IT Audit and Risk Compliance professional in the IT Services sector.

Contact

Skills

Core Skills

It AuditOperational Risk ManagementOperational Audit ManagementRisk TrackingReporting AutomationItsm OperationsSupply Chain ManagementData AnalysisSupply Chain Optimization

Other Skills

ServiceNowPower BIContract ComplianceSLA GovernanceAudit PlanningRisk ClassificationProject CoordinationSQLInventory AnalyticsVendor CoordinationInventory ManagementProcess ImprovementIT Risk ManagementInitiativeAnalytical Thinking

About

With 5 years of experience in operational risk, IT audit, contract compliance, and SLA governance, I work at the intersection of risk visibility, service management, and data-driven decision-making. My expertise lies in ServiceNow-based ITSM operations, Power BI reporting, risk tracking frameworks, and contract compliance auditing across enterprise environments. Currently, I am working as a Senior Executive in Operations and Risk Compliance at HCL Technologies, where I manage IT audit processes, SLA governance, and operational risk tracking across multiple accounts. I focus on improving service delivery consistency through structured audits, risk classification, and continuous monitoring of ITSM performance metrics using ServiceNow and Power BI. Throughout my professional journey, I have taken ownership of end-to-end contract compliance audits, SLA monitoring, and reporting automation. I have worked extensively on SOW and MSA-based audits, backlog analysis, and incident trend evaluation, while also gaining experience in project coordination and IT operations management. My early experience at Reliance Retail helped me build a strong foundation in supply chain analytics, inventory monitoring, and SQL-based data Analysis Certifications & Recognition ➤ SAP Materials Management (SAP MM) – 2025 ➤ Project Management Essentials – 2024 ➤ Lean Six Sigma Yellow Belt – 2020 ➤ Employee of the Year (2 times in 4 years) – HCL Technologies Core Skills Operational Risk & Compliance 🔹 IT Audit & Contract Compliance 🔹 SLA & KPI Governance 🔹 ServiceNow (ITSM) 🔹 Power BI Dashboarding 🔹 Risk Tracking & Mitigation 🔹 SQL & Data Analysis 🔹 Reporting Automation

Experience

4 yrs

Total Experience

4 yrs

Average Tenure

4 yrs

Current Experience

Hcltech

Senior Executive

Jun 2022 – Present · 4 yrs · Chennai, Tamil Nadu, India · Hybrid

In my capacity as Senior Executive at HCL Technologies, I am driving operational risk management and IT audit processes across multiple enterprise accounts. I focus on SLA governance, contract compliance audits, and reporting automation using ServiceNow and Power BI, ensuring accurate and timely operational insights.
✔️ Improved SLA compliance by 20% through daily backlog analysis, proactive breach-risk tracking, and incident recurrence reduction.
✔️ Conducted 50+ end-to-end contract compliance audits including document review, evidence collection, and risk classification for SOW/MSA agreements.
✔️ Led Ops Hi-5 audit initiative over 1.5–2 years, coordinating audit scope, findings analysis, and closure of all action items.
✔️ Reduced manual ITSM reporting effort by 60% through Power BI dashboards integrated with ServiceNow data exports.
✔️ Conducted daily and weekly operational audits for 15+ accounts, providing structured insights to improve service delivery.
✔️ Managed project coordination for three to four months, prioritizing team activities and ensuring timely delivery of audit projects.
ServiceNow, Power BI, Contract Compliance, SLA Governance, Risk Tracking

ServiceNowPower BIContract ComplianceSLA GovernanceRisk TrackingIT Audit+1

Reliance retail

Graduate Engineer Trainee

Sep 2017 – Aug 2018 · 11 mos · Chennai, Tamil Nadu, India

While serving as Graduate Engineer Trainee at Reliance Retail, my main objective was to optimize supply chain operations and improve inventory management for 50+ retail outlets. I focused on SQL-based inventory analytics, vendor coordination, and process improvements to enhance operational performance.
✔️ Developed an SQL-driven inventory monitoring system improving fill rate by 15% and reducing stockout instances across outlets.
✔️ Achieved 10% reduction in delivery delays through structured logistics analysis and process monitoring.
✔️ Enhanced vendor onboarding cycle by 25% using SQL-based process evaluation and documentation workflow improvements.
SQL, Inventory Analytics, Supply Chain Optimization, Process Improvement, Vendor Coordination

SQLInventory AnalyticsSupply Chain OptimizationVendor CoordinationSupply Chain ManagementData Analysis