May 2022 – Present · 4 yrs 1 mo

Jul 2021 – Sep 2022 · 1 yr 2 mos · Raleigh-Durham-Chapel Hill, NC

Jan 2021 – Aug 2023 · 2 yrs 7 mos

Sep 2018 – Oct 2022 · 4 yrs 1 mo · Raleigh-Durham-Chapel Hill, NC

• Originally focused on providing knowledge strategy and culture consulting for security organizations, I shifted to technology and security strategy consulting to emerging companies and non-profits. I realized with this role that I didn't enjoy operating as a solo consultant and opted to find full time employment as a vCISO.

Jun 2015 – Dec 2015 · 6 mos · Atlanta, CA [Remote]

• LYRASIS is a non-profit consortium with forty years experience serving the library, archive and museum spaces, most recently with digital and content management services. The Columbia Information & Knowledge Strategy masters program capstone team of three helped the new CEO of LYRASIS maximize his first six months at the organization, developing a framework for Cultural, Service, and Industry Innovation. I facilitated a critical values discussion in the Cultural Innovation tract to help set the tone for the Service Innovation tract, where we iterated on how LYRASIS best served its members and partners.

Feb 2014 – Aug 2017 · 3 yrs 6 mos · Milpitas, CA [Remote]

• FireEye (now a part of Trellix) was an innovator in enterprise anti-malware protection. Originally worked with the Information Systems & Services Project & Operations Management team to evaluate, recommend and implement content management, social management, and core enterprise systems/architecture to redevelop FireEye.com as a branded experience. In February 2014, joined the Services & Technology group to spearhead community and self-service initiatives. Developed and drove the Support knowledge process, facilitated cross-functional collaboration, and cultivated an open and honest community with our partners and customers.

Apr 2013 – Feb 2014 · 10 mos · Milpitas, CA

• Worked closely and collaboratively with business, procurement, legal and technical teams to drive successful selection, purchase and implementation of needed FireEye.com-related solutions, including content management and collaboration systems, to help FireEye communicate, collaborate and grow over the next three to five years.

Jan 2013 – Mar 2013 · 2 mos · Menlo Park, CA

• Facebook is the leading social media and advertising platform, serving over one billion users. The Help Center received over 11 million visitors per week.
• Short term contract to provide guidance with Help Center metrics, SEO, taxonomy and content architecture.

Mar 2012 – Oct 2012 · 7 mos · Santa Clara, CA

• Managed and lead re-architecture of help.netflix.com website for the Netflix application and associated delivery platforms/devices as the single source of truth for feature descriptions, setup and problem resolution. Developed voice and tone of Support content, coordinating with Support Social Media, Legal, Marketing and Public Relations teams to ensure Support content is in line with corporate communication strategies.

Sep 2009 – Mar 2012 · 2 yrs 6 mos · San Jose, CA

• Developed yearly plan and strategies to improve the online Support experience, knowledge aggregation and self service delivery. Worked with Marketing team to migrate Support website into their SDL Tridion Content Management System, with responsibility for (1) the comprehensive redesign to bring site in-line with corporate communication and branding standards, (2) the restructure of content delivery by audience segmentation and NETGEAR business unit, and (3) an overhaul of the taxonomy to improve site usability.

Jan 2009 – Jun 2009 · 5 mos · Raleigh-Durham-Chapel Hill, NC

• Six month contract with a major health insurance company to assist with the migration of their website from ColdFusion servers into the Interwoven content management server.

Nov 2007 – Nov 2008 · 1 yr · Cupertino, CA

• SugarCRM develops Customer Relationship Management software that combines contact, content and product management in a single database-driven web application. As a commercial open-source shop, Sugar relies on building strong community ties with their customers to build their customer base.

Aug 2007 – Nov 2007 · 3 mos · Oakland, CA

• Contracted by Deloitte to write user manuals and develop training curriculum for a process management system being implemented for the State of California.

Feb 2006 – Aug 2007 · 1 yr 6 mos

• Opsware, Inc., develops server and network automation software. Opsware's primary audience is Fortune 500 companies with 10,000 or more devices to manage.

Feb 2004 – Feb 2006 · 2 yrs

• Self-employed consultant providing technical and marketing services.

Aug 2003 – Feb 2004 · 6 mos

• Cotton Incorporated is a non-profit organization dedicated to the research and promotion of cotton goods. Textile Chemistry Research explores improving the properties of cotton yarns, fabrics and garments through chemical finishes added during wet processing.

Aug 2000 – Jul 2002 · 1 yr 11 mos

• DHHS is the central department overseeing over a dozen human service divisions such as Social Services, Services for the Blind, and Medicaid Assistance. Online Publications serves as the central repository for all forms and policy manuals distributed by the divisions of DHHS. This project reduced the cost of printing, physical storage and distribution of manuals and forms; the Department of Social Services alone reported a savings of over $300,000 in one year, an almost complete return on investment.