Dec 2020 – Nov 2021 · 11 mos · New Delhi, Delhi, India

• Role and Responsibilities:
• Identify, qualify and seek new opportunities for growth in the market
• Monitor the market situation
• Monitor the competition
• Staying knowledgeable about the current market in order to effectively target business opportunities for growth
• Arrange business meetings with prospective clients
• Maintain long lasting relationships with existing and future clients
• Increase client database
• Writing business proposals
• Negotiations with Hotel owners
• Draft and review contracts
• Attend Networking events
• Monitor the Website

Apr 2018 – Mar 2020 · 1 yr 11 mos · New Delhi Area, India

• One Pacific Group is the only company that has the distributorship of L’Occitane bath amenities for all the Luxury Properties in India.
• Role and Responsibilities:
• To ensure proper presentation and promotion of L’Occitane on behalf of the company
• To meet with clients in person and follow up on their requirements
• Weekly reports to Head Office in Hong Kong – Visit reports, sales report, work in progress or any other reports required by the company
• To ensure to have weekly calls with the Sales Director for a discussion of planning and future developments
• Identify and develop revenue resources for follow-on business opportunities and close the deal

Jun 2013 – Feb 2016 · 2 yrs 8 mos · New Delhi Area, India

• Role and Responsibilities:
• Serve as a point of contact for assigned customers and act as an Escalation point to resolve customer issues and complaints internally within the ORACLE’s various departments: Sales, Finance, Operations and Support
• Foster relationships with existing customers to ensure customer satisfaction and continued sales opportunities
• Communicate ORACLE information, changes and policies to our customers
• Communicate customer activities, plans, concerns and requests to other ORACLE departments
• Participate in sales planning meetings and work in collaboration with the Sales team
• Identify and develop revenue resources for follow-on business opportunities and close the deal
• Stimulate sales through activities such as customer mailings, brochure drops and attending Industry forums/ meetings
• Ensure that ORACLE observes its contractual obligations to its customers
• Manage and exceed customers’ service expectations
• Conference calling / Video conferencing to attend status meetings and document customer issues/ problems
• Work with the finance team to ensure the customers are billed correctly, and that customers who are in default are handled in accordance with our debt collection procedures
• Maintain current customer contact information in the CRM system i.e. OPERA
• Serve as an example of professionalism and excellence to our customers and within ORACLE
• Provide weekly reporting on target performance to management

Mar 2012 – May 2013 · 1 yr 2 mos · Chanakyapuri | New Delhi | India

• Role and Responsibilities:
• Responsible for achieving Revenue targets for Banquets
• Plan and implement all events for the department
• Build an accurate and effective database of current and potential guests/account’s
• Maintain accurate and up to date information on competition
• Responsible for the efficient running of the department whilst meeting employee, guest expectations
• Maintain excellent Public Relations with corporate houses to ensure repeated business
• Serve as a Guest’s primary contact in planning catered events, including developing menus, room decoration, procuring of rentals, and staffing
• Ensure that security, safety, and health standards are being adhered to
• Maintain monthly budgets and performance tracking and assisted in developing the department's annual budget
• Generate more leads and business, meeting the In-house Guests and taking the leads and Information from them

Jun 2009 – Feb 2012 · 2 yrs 8 mos · New Delhi | India

• Role and Responsibilities:
• Responsible for achieving Revenue targets for Banquets
• One point contact for all social and corporate bookings
• Maintain excellent Public Relations with corporate houses to ensure repeated business
• Planning liaison with event management companies and wedding planners for social function events and product launches
• Up selling menus to increase revenue per hall.
• Collect feedback and communicate the same to the relevant departments