Gaurav Sammi

Operations Associate

Indore, Madhya Pradesh, India10 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in last mile delivery operations management.
Proven track record in team leadership and client management.
Strong analytical skills driving operational efficiencies.

Stackforce AI infers this person is a logistics and operations management professional with expertise in last mile delivery.

Contact

gaurav.123shanu@gmail.com LinkedIn

Skills

Core Skills

Operations ManagementTeam Management

Other Skills

Problem SolvingTime ManagementLogistics ManagementFleet OperationsFleet PlanningFleet Managementconvince powerService-Level Agreements (SLA)Critical ThinkingDemand PlanningAnalytical SkillsCross-functional Team LeadershipInterpersonal Skillsleadership skillDecision-Making

About

This is Gaurav, working with Grab (Grab a Grub Services Pvt. Ltd) as an Operation manager-Last Mile and taking care of entire MP&CG, I'm associate myself for sourcing & onboarding and Supply fulfillment of entire MP & CG state, Also I'm responsible for fulfilling & enhancing the last mile delivery operation. Prior to Grab, I was associated with Zomato as a Fleet Operation lead and taking care of Sourcing & Onboarding, handling the team of fleet managers and was responsible for First & last mile operation completion and fulfillment. Before this I was associated with Swiggy as a Sr. Fleet manager operations and was responsible for Supply Fulfilments, DE's communications and campaigns, serviceability and SLA management, Order rejections, efficiency, DE's engagement & attrition, Field Training, Customer experience & escalations and Surge planning. before that I was associated with Teleperformance (TP) as a Customer service representative under UBER process. Prior to this I was associated with Hinduja Global solutions (HGS) as a Subject matter experts (SME) and Team leader in Repeat contact rate (RCR) module for 2 year. I have a BE degree In Electronics communications Engineering from RGTU Bhopal.

Experience

10 yrs 9 mos

Total Experience

1 yr 9 mos

Average Tenure

4 yrs 5 mos

Current Experience

Grab (grab a grub services ltd)

3 roles

Manager of Operations West

Aug 2024 – Present · 1 yr 10 mos · Hybrid

Handling JCHC Business/operation for West region.
Managing more than 250 JC HC store in MP, CG Gujarat Mumbai and ROMH.
Handing 5/6 client and like Dominos KFC, Xpressbees, Flipkart, BigBasket and JHHC and more than 1k riders.

Operations ManagementProblem SolvingCross-functional Team LeadershipTeam BuildingTeam MotivationTeam Management+5

Manager of Operations West

Promoted

Jan 2022 – Present · 4 yrs 5 mos · Hybrid

handling operation and entire onboarding and sourcing of MP&CG
handing multiple client like flipkart, shadowfax, expresses Big basket, Dominos and KFC.

Team ManagementProblem SolvingTime ManagementLogistics ManagementFleet OperationsFleet Planning+13

Manager of Operations hyderabad

Jan 2022 – Apr 2022 · 3 mos · Hybrid

Handing onboarding and sourcing part in Hyderabad.
Taking care operation off all client.
Handing multiple client like Big bazar, Zepton, Flipkart

Team ManagementLeadershipAnalytical SkillsOperations Management

Zomato

Fleet operation lead Hyderabad

Sep 2021 – Feb 2022 · 5 mos · India

Swiggy

2 roles

Sr. Fleet Manager

Apr 2020 – Sep 2021 · 1 yr 5 mos

Fleet Manager

Oct 2018 – Apr 2020 · 1 yr 6 mos

I am responsible for managing the operational efficiency of a fleet of delivery executives in my assigned hub. To be successful in this role, I have to ensure order fulfillment, logistics as well as provide an enhanced customer experience.
➢ managing a team of 300-350 Pickup & Delivery Partners directly on a daily basis
➢ Drive Pickup & Delivery Partners efficiencies assigned at an individual level.
➢ Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis.
➢ Improve and maintain promised delivery times for better customer experience.
➢ Conduct classroom/ field training at individual level for better customer experience.
➢ Conduct regular field audits for better compliance among Pickup & Delivery Partners
➢ Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
➢ Provide feedback at individual level and conduct weekly one-on- ones to understand problem areas. ➢ Ensure excellent customer experience by solving order level escalations.
Support Pickup & Delivery Partners during emergencies and exigencies.

Teleperformance

Subject Matter Expert

Mar 2018 – Oct 2018 · 7 mos · Indore Area, India

i was talking care of escalations of driver as well as rider.

Hgs - hinduja global solutions

RCR team leader

Mar 2016 – Jan 2018 · 1 yr 10 mos · Indore, Madhya Pradesh, India

I was working in Amazon Process and taking care of a project called RCR and manage of 500 agent fleets on daily basis to improve their performance and met the KRAs