Jan 2019 – Oct 2020 · 1 yr 9 mos · London, United Kingdom

• Responsible for Digital/Ecommerce delivery leading multi-disciplinary teams and external third parties.

Nov 2017 – Jan 2019 · 1 yr 2 mos · London, United Kingdom

Mar 2016 – Nov 2017 · 1 yr 8 mos · London, United Kingdom

Mar 2015 – Mar 2016 · 1 yr · London, United Kingdom

• I managed the delivery of complete website redesign and development of iOS/Android apps to
• streamline customer experience for one of UK’s largest clothing retailers in women’s wear. I also
• successfully delivered New Look’s first A/B testing framework which allowed us to gradually rollout the redesign to customers. I led the scoping phase by defining backlog of requirements, holding customer focus groups and held designer workshops defining user experience. Following the scoping phase I oversaw the development and testing phases by managing and working closely with development and QA teams. My responsibilities also included senior stake holder management, reporting status up to leadership and communication to wider teams.

Jan 2013 – Mar 2015 · 2 yrs 2 mos · London, United Kingdom

• Leading on/off-shore teams, I delivered several projects for Marks & Spencer. I was ultimately responsible for all code, design standards and final quality of the products delivery, and 3rd party vendors’ procurement.
• Overall accountable and responsible for running complete multi-channel programmes for Marks & Spencer - I led a team including Solution Engineers, Technical Engineers, BA’s, Dev’s and QA Analysts, working with M&S stakeholders to oversee end-to-end delivery and execution of all new & BAU multi-channel projects. I led the team in the crossover project from Amazon to Web Sphere delivering retail Mobile Site, iOS and Android apps, In-Store Tablet/iPad app, In-Store Kiosk solution, and multiple API based projects. These initiatives accounted between 15-20% of overall M&S online traffic.

Jun 2011 – Dec 2012 · 1 yr 6 mos · Lincoln, United Kingdom

• Lead a team to successfully deliver projects in a call centre environment ranging from VOIP, Sales, HR Management etc. I was responsible for initial project cost, resource allocation, Specification and Requirements, Project Planning and Delivery. I was also responsible for managing our offshore development team and helping them with technical decisions.

Apr 2009 – Jun 2011 · 2 yrs 2 mos · Lincoln, United Kingdom

• I was responsible for the company IT infrastructure and networks to ensure smooth day-to-day operations. I lead a team of developers to successfully integrate the web-based solution with the new in-house bespoke system. I also lead a team of telecom specialists to deploy new in house VOIP solution. I was also responsible for migrating different parallel systems on to one platform with single Database Management System. I also deployed new analytical reporting system based on sales to forecast Stock requirements up to 10 months. I was also responsible for network access between different company sites (VPN, RDP