Sep 2016 – Jan 2018 · 1 yr 4 mos · New York, New York

• Led a $100M+ luxury beauty and fragrance business inside Macy’s iconic Herald Square flagship, operating at the intersection of luxury retail, hospitality, experiential marketing, and large-scale event execution in the heart of New York City.
• Partnered with executive leaders, global beauty brands, and corporate teams to deliver high-profile activations and seasonal campaigns including the Macy’s Flower Show, Lunar New Year, Thanksgiving Parade season, and Christmas at Herald Square. Drove elevated customer experiences through operational excellence, premium merchandising standards, talent development, and high-performance team leadership in one of the highest-volume retail environments in the country.
• Recognized as Herald Square’s Most Valuable Coach (2016) for leadership, associate development, and driving a culture centered around service, energy, and execution.

Dec 2015 – Sep 2016 · 9 mos · NYC, NY

• Led all aspects of operations for a high-profile New York City hospitality destination, overseeing culinary leadership, front- and back-of-house teams, guest experience, private events, and day-to-day business performance in a fast-paced, experience-driven environment.
• Directed exclusive buyouts, celebrity and VIP gatherings, and large-scale private events while driving revenue growth through strategic marketing, experiential programming, and elevated hospitality standards. Built a culture centered around service excellence, operational execution, and memorable guest experiences, partnering closely with ownership, vendors, and event clientele to strengthen brand presence and customer loyalty.
• Managed financial performance, staffing, training, and team development while ensuring seamless execution across restaurant operations, events, and customer engagement initiatives.

May 2014 – Dec 2015 · 1 yr 7 mos · Naples, Florida

• Led a $15M+ luxury accessories and lifestyle business for Saks Fifth Avenue, overseeing Handbags, Leased Handbags, Accessories, Home, Gifts, and Seasonal collections while delivering elevated service experiences for an affluent, high-profile clientele in one of Florida’s premier luxury markets.
• Partnered with internationally recognized luxury brands and Saks leadership to drive client retention, premium merchandising execution, and sales growth through relationship-driven selling, personalized service, and elevated in-store experiences. Built strong relationships with top-spending clients, leveraging hospitality-focused leadership and luxury service standards to create long-term customer loyalty and repeat business.
• Led recruitment, coaching, and development for a high-performing sales team focused on clienteling, operational excellence, and brand presentation while supporting Saks Fifth Avenue’s legacy of luxury, fashion leadership, and white-glove customer experience.
• Oversaw charitable partnerships and community engagement initiatives, including serving on the Key to the Cure committee, helping strengthen brand presence and philanthropic impact within the Naples luxury community.

Sep 2012 – May 2014 · 1 yr 8 mos · Naples, Florida

• Led an $8M+ luxury fashion and accessories business across Handbags, Ladies’ Shoes, Fashion Jewelry, and Fine Jewelry within one of Southwest Florida’s premier retail markets, delivering elevated client experiences focused on luxury service, relationship-driven selling, and premium brand presentation.
• Partnered closely with nationally recognized fashion and luxury vendors including Michael Kors and leading footwear and jewelry brands to drive merchandising strategy, sales growth, product launches, and in-store brand activations. Built strong relationships with vendor representatives, corporate partners, and top-spending clientele to strengthen customer loyalty and enhance the overall shopping experience.
• Directed merchandising execution, inventory strategy, floor presentation, and promotional initiatives while developing high-performing teams centered around customer engagement, operational excellence, and luxury hospitality standards. Played a key role in community events, experiential retail initiatives, and localized marketing efforts designed to increase traffic, brand awareness, and client retention.

May 2011 – Sep 2012 · 1 yr 4 mos · Seekonk, Massachusetts

• Led operations for a high-volume, nationally recognized hospitality brand, overseeing financial performance, staffing, guest experience, and day-to-day execution in a fast-paced restaurant environment.
• Drove revenue growth through experiential dining, private events, local marketing initiatives, and strong team leadership while building a culture centered around hospitality, operational excellence, and memorable guest experiences.

Aug 2009 – May 2011 · 1 yr 9 mos · Providence, Rhode Island Area

May 2007 – Sep 2011 · 4 yrs 4 mos · Jamestown, Rhode Island

• Directed all food, beverage, hospitality, and event operations for an exclusive private yacht club serving an affluent membership base in one of New England’s premier coastal destinations. Led elevated dining experiences, member programming, weddings, regattas, private events, and signature club traditions with a strong focus on personalized service, operational excellence, and white-glove hospitality.
• Oversaw every aspect of club operations including culinary execution, staffing, logistics, event planning, member relations, and service standards while creating memorable experiences tailored to the expectations of private club members and guests. Partnered closely with club leadership, vendors, and event clientele to execute seamless, high-profile gatherings and strengthen member engagement, loyalty, and overall club experience.

Sep 2006 – May 2011 · 4 yrs 8 mos · Foxborough (Foxboro), Massachusetts, United States · On-site

• Seasonal game-day staff member for five years, supporting stadium operations during NFL games and special events. Provided exceptional guest services, assisted with ticketing, entry management, crowd control, and fan experience. Worked across various roles, including event staff, stadium operations, and game-day logistics, ensuring smooth stadium function and adherence to safety protocols. Collaborated with security and operations teams to create a welcoming and organized environment for thousands of fans each game.