Jun 2025 – May 2026 · 11 mos

• EC2 core compute product initiatives with a focus on specialized Amazon EC2 instances with accelerated networking. Full lifecycle product management of compute solutions/VMs, Accelerating cloud and digital transformation across a global customer base, from the hottest startups, Telecommunication, Financial Services to the largest enterprises.

Nov 2022 – Jun 2025 · 2 yrs 7 mos

Apr 2020 – Feb 2023 · 2 yrs 10 mos

Aug 2013 – Feb 2023 · 9 yrs 6 mos

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May 2011 – Aug 2013 · 2 yrs 3 mos

Jul 2019 – Apr 2020 · 9 mos

Feb 2010 – Mar 2011 · 1 yr 1 mo

• E2E Advance Wireless networks (HSPA, LTE/EPC) troubleshooting and Design (High Level Design and Low Level Design)
• Technical Support of Packet Core Nodes (SGSN-MME, GGSN-MPG, SASN, SAPC and IP Backbone)
• Technical co-coordinator/expert during customer escalated issues and provides technical updates/reports.
• E2E understanding and Knowledge of EPC (Evolved Packet Core) Architecture, IMS Architecture.
• Proven Record of achievements in Professional Services and Customer Network Support

Sep 2006 – Feb 2010 · 3 yrs 5 mos

• Initiate and lead Solution Management Service and implementation of process with in Sales and SI Org.
• Technical co-ordination during customer escalated issues and providing technical updates.
• Co-ordination and strategy planning with solutions LCM to keep up-to-date Solution documentations and life cycle plan.
• Track LTB and EOS for products and solutions.
• As a part of BUGS org, very good understanding of Services Process and offering (System Support, Solution Management, System Support light, System Integration, Consultancy Service, End to End Performance Services)
• Perform periodic meetings with the customer for follow up on all support issues like statistics, pending issues and improvements.
• Determined actions to improve our customer satisfaction and secure that they are being implemented together with the SAMs/KAMs.
• Monitor and report the Customer Service Request (CSR) lead times figures and push for actions for improvement when needed.
• Customer Escalation handling and internal Ericsson escalation Management.
• Manage and lead Customer operation review meetings and performance reporting.
• Serve as the main customer interface and customer responsible for BU Global Services.
• Be responsible for the escalation management.
• Monitor and report HW Services lead times figures and push for actions for improvement when needed.
• Report KPIs and ISP.
• Technical Co-ordination and participation in IMS and Multimedia RFP/RFI.
• Service Level Agreement (SLA) writing and participation in SLA drafting meeting with KAM.
• Impact Analysis of Products and solutions roadmaps & life cycle plan changes on customer network.
• Took active part as a Technical Expert in Business Trunking Trial, New Services RFI/RFP and New Services workshop.
• Exploring add of sales opportunities to expand business with customers.
• Maintain good customer relationship by exercising positive attitude, hard work and delivering services on time as per SLA and their business needs.

Feb 2004 – Sep 2006 · 2 yrs 7 mos

• Being a part of Network Support Group my main responsibility was to provide technical support toward customers. Technical Area responsibilities were Packet Core Network (SGSN,GGSN, IPWORKS, MPBN) and Service Layer Solution (MMS,IMS, MOIP etc)

Jan 2001 – Jan 2003 · 2 yrs

Jan 2000 – Jan 2001 · 1 yr

Jan 1999 – Jan 2000 · 1 yr

Jan 1998 – Jan 1999 · 1 yr

• Worked as a Network Engineer in an Internet Service Provider Satnet where I applied my theoretical knowledge practically, got an insight to the working environment, which enabled me to work independently as well as part of a team.