Jul 2021 – Nov 2022 · 1 yr 4 mos · Kolkata

• I served as a Customer Support Associate at Tech Mahindra, specializing in the Flipkart Chat process. In this role, I provided efficient, responsive, and customer-centric support, addressing a wide range of inquiries and resolving issues through the chat platform. My responsibilities included handling customer complaints, assisting with order tracking, product information, and troubleshooting issues, ensuring a seamless and satisfying experience for Flipkart users. This experience honed my communication skills, strengthened my problem-solving abilities, and taught me how to manage high volumes of customer interactions in a fast-paced environment.