Ujjwal Agrahari — Operations Associate

I am a Senior Service Desk Analyst with hands-on experience in providing Level 1 IT support. I specialize in incident, request, and problem management while delivering timely resolutions aligned with ITIL best practices and defined SLAs. I've strong experience in end-user support, including Windows OS, MS Office, VPN, Outlook, Active Directory, Virtual Desktop Infrastructure and Citrix etc. I'm efficiently managing high-volume tickets using ITSM tools such as ServiceNow, ensuring high customer satisfaction. I'm experienced in quick troubleshooting, root cause analysis, and clear communication with both technical and non-technical users. Consistently meeting SLA and CSAT targets through proactive follow-ups and quality resolution. My career goal is to grow into an advanced IT support as Senior Service Desk Analyst where I can take on greater responsibility, deepen my technical expertise, and contribute to service improvement and operational excellence. Contact : agrahariujjwal276@gmail.com

Stackforce AI infers this person is a Technical Support Specialist with expertise in IT service management and customer support.

Location: Gurugram, Haryana, India

Experience: 1 yr 11 mos