Dec 2022 – May 2023 · 5 mos · Noida, Uttar Pradesh, India · On-site

• ● Led the complete project lifecycle management of SaaS product Altura, leveraging data‑driven insights to enhance LMS usability and driving a 20% increase in user engagement contributing to overall product growth.
• ● Drove requirement gathering from clients for app performance, feature requests, issue tracking, and risk mitigation and internally coordinated with Product, Information Technology (IT) and Engineering teams for solution planning and delivery.
• ● Leveraged MoSCow method and Impact v/s Effort matrix to handle 100+ clients and program deliveries to reduce delays in the delivery process by 15% and proactively communicating with stakeholders to mitigate risks.
• ● Managed and evaluated data sheets and Jira dashboard to identify product usage, feature performance, engagement patterns and customer pain points for efficient product performance.
• ● Led the launch of the Ideal Schools initiative as a Proof of Concept (PoC) to identify adoption potential and growth opportunities, achieving a 10% increase in platform usage by defining clear KPIs, tracking engagement metrics (session duration, feature usage, etc.), and implementing targeted issue resolutions.
• ● Collaborated seamlessly with cross-functional teams of 300+ stakeholders, spanning Engineering, Development, Design, Sales, Marketing, Legal, Finance, and Leadership, contributing to the formulation of project scope, goals and roadmaps to drive product usage and growth.

Nov 2021 – Nov 2022 · 1 yr · Pune District, Maharashtra, India · On-site

• ● Led end-to-end operations for North India, driving strategic program execution, optimizing customer experience (CX/UX), and ensuring 100% adherence to delivery timelines and service-level agreements.
• ● Designed, built, and automated the company’s first enterprise-wide Net Promoter Score (NPS) program from 0 to 1, establishing scalable feedback loops that enhanced product intelligence, 2x repeat sales, and increased customer retention by 30% through data-backed decisions.
• ● Directed a cross-functional team of six across Product, Marketing, and Operations, fostering collaboration, resolving client issues, and ensuring seamless project execution within scope, quality, and budget parameters.
• ● Owned client relationships and stakeholder communications for high-value accounts worth over ₹30M, gathering and translating business requirements into actionable process roadmaps that improved delivery consistency and transparency.
• ● Compiled and presented executive-level business and performance reports, providing actionable insights that informed leadership decisions on product optimization and customer engagement.
• ● Partnered with Product, Design, Marketing, Finance, and Legal teams to streamline the product lifecycle, enhance user journeys, and drive continuous improvement initiatives across the customer experience ecosystem.
• ● Championed data-driven program management practices, leveraging analytics to monitor KPIs, assess project health, and enable proactive risk and dependency management.

May 2021 – Aug 2021 · 3 mos

• Interned with Volvo Eicher Commercial Vehicles for a period of 3 months in their bus segment, and got to learn various new aspects of automobile industry in India. I utilized this duration by studying about Eicher buses' brand value in several Indian regions, focused on mainly North and East.

Mar 2021 – Apr 2021 · 1 mo

• Interned with Dentsu Impact and handled social media accounts of brands such as TATA Jaago Re and TATA Sampann, researched how they post and manage content on all of their social media handles. Also got to learn concepts such as ORM, different types of posts (topical, thematic, product-led, etc.)

Feb 2021 – Mar 2021 · 1 mo

Feb 2021 – Mar 2021 · 1 mo

Jan 2021 – Jan 2021 · 0 mo

• Helped the firm in devising Digital Marketing Technics to funnel in a business inquiries/lead and looked out for opportunities to expand the company's social outreach. I also learnt about various marketing strategies and digital advertising platforms.

Nov 2020 – Dec 2020 · 1 mo · Hyderabad, Telangana, India

• I got the opportunity of interning with Urban Company, formerly known as Urban Clap, wherein I got to learn about how successful start up companies work and the level of pressure and deadlines that is to be met. Besides this, I also understood a few general prospects of industry, including ones culture and company practices, which I think was a good exposure for me personally.

Feb 2019 – Jun 2019 · 4 mos · Noida, Uttar Pradesh, India

• I worked with a project at Innodata as a Subject Matter Expert. Researching on topics of Business and Management; providing such knowledge to graduate students through online portal (Course Hero); helping students’ complete assignments of business, marketing and management.

Jul 2017 – Apr 2018 · 9 mos · New Delhi, Delhi, India · On-site

• ● Orchestrated the management of 100+ live projects and digital ad campaigns, exhibiting skills in data and business analysis and ensuring seamless project execution and deliveries.
• ● Effectively onboarded 50 global clients, resulting in a significant increase in company revenue and the acquisition of new clients, showcasing exceptional client and stakeholder management skills.
• ● Diligently reviewed campaign status on a regular basis, prepared weekly reports, and conducted in-depth analysis of Google Analytics data, providing valuable insights to the leadership to optimize campaign performance and drive 3x results.
• ● Exhibited proficiency in project management and client engagement, contributing to the successful execution of campaigns and the achievement of business goals and objectives.