May 2024 – Jun 2025 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

• Led a comprehensive analysis to identify and resolve key drivers behind a 7% drop in user retention, including product quality and delivery speed.
• Boosted NPS fill rate by 4% through identifying gaps in customer feedback responses and addressing form visibility issues.
• Optimized NPS feedback processes through effective dashboards to increase tracking efficiency.
• Partnered with the last mile team to refine the RCA framework and NPS reporting, uncovering process gaps in delivery experience.
• Designed a shipment weight-based incentive structure for delivery agents to improve delivery efficiency and reduce RTO.

Jun 2022 – Aug 2023 · 1 yr 2 mos · Bengaluru, Karnataka, India · On-site

• Enhanced learner engagement to increase enrolments by 50% for a high-value, self-paced upskilling program in the Automotive sector
• Streamlined B2B analytics through Excel dashboards for the senior leadership team, communicating key profitability drivers to ensure revenue growth
• Worked with the category managers and sales team in creating, planning, governance and delivering client proposals, resulting in crucial deal wins of revenue.
• Drove learner engagement by developing email templates, flyers, and feedback forms to streamline operations across varied delivery models for multiple clients.
• Proactively collaborated with the product team to optimize the UI/UX of the B2B-specific LMS, enhancing learner engagement and new feature development
• Pioneered expansion into Data Science, Business Analytics, and Industry 4.0 by conducting extensive market research to build curriculums and expand course offerings.
• Led the development of global go-to-market strategies by examining the market potential and investigating acquisition & partnership options to expand the company's footprint.

Jun 2021 – May 2022 · 11 mos · Bengaluru, Karnataka, India

• · Strategized and onboarded 1000+ content creators onto the platform under Creator Accelerator Program
• · Organized Masterclasses on content creation with 1700+ participants to enhance the knowledge of budding content creators about the techniques and strategies to grow as a professional content creator
• · Automated the WhatsApp communication of affiliate creators with the Key Account Managers to optimize the branded content creation pipeline
• · Identified and Analysed the top-performing profiles based on their engagement metrics to understand user consumption
• · Handled WhatsApp CRM activity of Creator Space and several other sales and affiliate campaigns of Trell Shop
• · Performed Root Cause Analysis (RCA) of inactive profiles on the platform and boosted the active percentage of profiles
• · Interviewed and hired interns for creator management roles in the Creator Accelerator Program’s team
• · Experimented and Analysed the reach and retention metrics of the content of various creators to boost their followers

Jan 2021 – Jan 2021 · 0 mo

Dec 2019 – May 2020 · 5 mos · Chennai Area, India

• Aesthetics design of an industrial 3D printer. Optimized space to fit the electrical, water and spindle compartments effectively reducing the printer's size. Designed the radiator for the pump in the water compartment and shroud for the print heads using Autodesk Inventor and SolidWorks.

Jul 2018 – Jul 2018 · 0 mo · Hyderabad Area, India

• Design analysis and manufacturing of drilling rigs. A detailed study of the processes and machinery involved in the manufacture of drill bits, hammers, and other accessories and understanding the pneumatic and hydraulic circuits of hammers with designers.

Dec 2017 – Dec 2017 · 0 mo · Visakhapatnam, Andhra Pradesh

• Developed the sketches and AutoCAD drawings of the cooling bed assembly of rolling mills at the Plant Design Department. Studied in detail about the functioning of machinery in Blast Furnace, Wire Rod Mill, Light, and Medium Merchant Mills.