Nov 2024 – Dec 2025 · 1 yr 1 mo · Rajkot Split Ahmedabad_IN-GJ · On-site

• Managing last mile and First mile delivery.
•  Processed inbound and outbound shipment with high accuracy and efficiency directing associate teams and managing inventory processes.
•  Responsible of reverse logistics without any facing difficulties of our customers with keeping mind of company policy.
•  Handling 8 pin code & team of 80 members.
•  To conduct meeting with team to review work & make D-1 plan for daily operations.
•  To coordinate with all field executives and Team leaders to timely deliver all shipments at the right time & right Customer.
•  Effectively manage and motivate Field manpower for smooth operations.
•  100% Resolving of Customer Complaints within decided time line.
•  Leading, training & monitoring the performance of team members to ensure efficiency in delivery operations and meeting of individual & group targets.
•  To conduct & check daily Pending reconciliation for correctness of Inventory and update with Management.
•  Maintaining standards of health and safety, hygiene and security in the work environment.
•  Organizing the recruitment and training of staff, as well as monitoring staff performance and progress.
•  Ensure to track, measure, report and evaluate vendor wise WM performance.
•  Loss prevention, in shipment, cash.

Oct 2021 – Nov 2024 · 3 yrs 1 mo · Madhya Pradesh, India · On-site

• Current tenure with org - I have handled 10+ locations with 250+ delivery executives and thousands of orders per day end to end operations with the 95% success delivery and 100% flow less serviceability, handling client and delivery executives queries and customer escalations, Hiring and on-boarding, Training and planning and arranging dps on daily basis in Madhya pradesh. Handling new emerging cities. In 2021 to 2022 Zomato is planning a 2000+ new city’s launch. I am handling 28+ cities launches in AP, MP and TS. I have successfully launched and running all the cities also certified for regional operations.
• Create rider free strike environment with a limited CPO (Cost
• Per Order)
• Controlled surge (order losses) and achieve less than 5% for
• 2 consecutive months.
• Lead several last mile programs which help in supply chain operation.
• Analysis the competitor trend & planning cost metrics accordingly.
• Major metrics
• NPS (Net Performance score), CPO (Cost per order), OPH
• (Order per hour), NEPH (Net earning per hour), EPH ( Earning
• per hour), Churn (Rider attrition & control grievance), Surge
• (Order Losses), RTTR (Real time ticket resolution), SL (Silent
• loss), KPT (kitchen preparation time), ADT (Actual delivery time),
• EDT (Estimated delivery time), PUD (Pickup to deliver), BOA
• (Bad order assignment), SD (Shutdown), Black Zone Area, Incentives as city metrics.

Nov 2020 – Oct 2021 · 11 mos · Bhopal, Madhya Pradesh, India

• Achievements/Tasks
• Operations: Handling the operations of 5 Cities in MP/CG includes Indore/Bhopal/Gwalior/Jabalpur Raipur cities with the
• performance matrices as 92 to 94% Delivery success, 100% dispatch success, handling 6000 to 10,000 Ton/month of inbound and
• outbound operations (First mile/Connection/Last Mile ops)
• Branch Expansion: Basis on operations requirement, load variation opening new branches to maintain smooth flow of SDD/CPM/SLA parameters.
• Inventory Management: Planning and alignment for hold shipments segregation as per type of goods/invoice preparation/stock
• movement based on client requirement.
• Stock audits: Weekly audits for hold inventory/DEPS verification/action for net closure/stock availability for suppliers/costing for space consumption.
• Fleet Management System (Project): The objective is to ensure compliance and improve data accuracy. Proper way to optimize available fleet with assigned cost.
• WH Management System (project): The objective is to team should know the pallet identification code via system to allocate
• the define shipments. under the 5S concept implemented floor management for proper sorting/segregation of the shipment base on diff route.

Oct 2019 – Nov 2020 · 1 yr 1 mo · Indore, Madhya Pradesh, India · On-site

• Achievements/Tasks
• Operations: Handling the operations of Pan MP with the performance matrices as 98 to 100% Delivery success, 100% dispatch
• success, handling 5000-6000 Ton/month of inbound and outbound operations.
• Business Development: Client meetings and service-related reviews with fixed solutions for any escalations, Pickup load growth
• parameter with additional costing and lane additions.
• Costing: BP/BF, vendor alignment for expansion with base rate costing, finalizing the balanced base rate for regular business with monthly data. Analysis of fixed cost consumption and finding solutions of best cost utilization way where we achieved cost reduction for regional vehicle placement by effective planning.
• Branch Expansion: Basis on operations requirement, load variation opening new branches to maintain smooth flow of SDD/CPD/CPB parameters.
• Strategic Planning: Planning of operations on (D-1) day for timely smart execution of operations, hence managing from front.
• Team Management through Mentoring: Managing the team of 40 individual from front, making them learn, guiding them, mentoring and making them grow to the next level, is a part of my “Personal KRA”.
• Analytics: Analyzing the data, using the technology and hence, making things work in my favor, is working style.
• Client Engagement: Engaging with client, managing them, generating revenue from them, all are covered.
• Training: Responsible for Process Training to all the new joiners for complete West Zone. Trained more than 40 individuals, right
• from the bottommost to the top level of managers.
• Planning: Planning the right process and procedure to upgrade the process culture and structure the same; Continuous improvisation in the overall process by providing feedback; 3 major implementations accepted by central team throughout India.

Nov 2017 – Oct 2019 · 1 yr 11 mos · Indore, Madhya Pradesh, India · On-site

• WORK EXPERIENCE
• Industry Exposure-
• Operation associate in Rivigo Logistics Ltd.
• Working in Indore processing center , Madhya Pradesh as a Key Logistics Associated , Operations & Logistics Planning with close coordinating with customers.
• Roles & Responsibilities
• Individually responsible for the entire Logistics and reverse logistics business cycle of the customer.
• Maintaining turnaround time so as to utilize maximum inventory.
• Planning a complete logistics solution to customer for timely delivery at an effective cost.
• Independently responsible for planning & distributional activities of load as pickup so that empty vehicles can used for particular client full truck load .
• Coordination with the customer, vendors and various other internal customers to achieve timely and cost-effective solution for the customers.
• Coordination with other OU to loading/unloading of vehicle at or from suitable location so it can be loaded on truck without any delay.
• Vendor Management for Pickup and Delivery.