Nov 2025 – Apr 2026 · 5 mos

• At Shopify, I acted as a tactical advisor to entrepreneurs navigating the complexities of modern commerce. My role went beyond troubleshooting; I focused on identifying growth opportunities within a merchant’s digital ecosystem.
• Managed a high volume of technical and business-critical inquiries, maintaining a high satisfaction rating by delivering precise, high-impact solutions.
• Empowered business owners to leverage AI-driven tools and advanced analytics to make data-backed decisions.
• Bridged the gap between technical infrastructure and commercial execution, ensuring merchants had a robust, scalable foundation for their brands.

Aug 2025 – Jan 2026 · 5 mos · St. Catharines, Ontario, Canada · On-site

• Supported a leading AI company in driving responsible and ethical AI deployment.
• Monitored and addressed trust and safety risks, ensuring policy compliance and user protection.
• Collaborated with cross-functional teams to safeguard data integrity and enhance safety processes.
• Effectively communicated complex technical and ethical issues to diverse stakeholders.

Oct 2024 – Aug 2025 · 10 mos · St. Catharines, Ontario, Canada · On-site

• Executed data-driven marketing campaigns using Meta’s advertising tools to boost brand visibility and conversions. Monitored KPIs (CTR, CPC, ROAS) to deliver insights that informed strategy and optimized budget allocation across multi-channel campaigns. Partnered with creative teams and stakeholders to ensure cohesive brand alignment. Stayed ahead of platform updates, algorithm changes, and market trends to maintain top campaign performance.

Jan 2024 – Sep 2024 · 8 mos · Oakville, Ontario, Canada · Remote

• Coordinated IT projects by managing timelines, tracking milestones, and aligning deliverables with objectives for on-time completion. Facilitated communication between teams and stakeholders, preparing clear documentation and reports to ensure transparency. Supported project managers in resource allocation and budget tracking. Leveraged Power BI, Office 365, and SAP to deliver accurate data insights, increasing data accuracy by 20%. Developed executive-level reports and presentations, enhancing project visibility and understanding by 25%.

Apr 2023 – Aug 2023 · 4 mos · Oakville, Ontario, Canada

• Led daily scrum meetings to drive collaboration, task alignment, and workflow efficiency. Managed account and access provisioning via Active Directory, strengthening security and compliance. Delivered Level 2 technical support across hardware, software, and networks with a focus on fast resolution. Contributed to projects with process improvements and critical insights. Provided expert iOS/Android support and partnered with IT security and application owners to ensure accurate, compliant access management.

Dec 2022 – Apr 2023 · 4 mos · Oakville, Ontario, Canada

• Supported Access Management operations by provisioning, modifying, and revoking user access across systems and applications. Ensured compliance with security policies through accurate onboarding, offboarding, and access reviews. Collaborated with IT security and application owners to validate requests and resolve issues. Skilled in IAM tools, audit processes, and role-based access controls to maintain secure, efficient user management.

Aug 2022 – Dec 2022 · 4 mos · Oakville, Ontario, Canada

• Delivered technical support across hardware, software, and network issues via phone, email, and in-person. Resolved service requests efficiently with a focus on first-call resolution and SLA compliance. Skilled in diagnosing IT systems, managing high ticket volumes, and using remote tools to minimize downtime. Maintained detailed documentation to ensure accuracy and knowledge sharing.

Jun 2022 – May 2023 · 11 mos · Brampton, Ontario, Canada

• Representing the entire Sheridan student population, I advocate for their interests, foster inclusivity, and amplify the student voice. Together, we create a positive campus life, supporting academic and personal growth. Passionate about elevating the student experience, I drive positive change and collaboration to cultivate future leaders. Let's connect and achieve remarkable things for all Sheridan students.

May 2022 – May 2023 · 1 yr · Brampton, Ontario, Canada

• During my time as a proactive Board Member, I was dedicated to elevating the student experience through strategic decision-making and collaboration. I was actively amplifying the student voice and fostering inclusivity, contributing to a vibrant campus community. Passionately driving positive change for Sheridan College students was at the heart of my work. Together, we were building a brighter future for the student body, and I cherished being part of that transformative journey.

Dec 2021 – Aug 2023 · 1 yr 8 mos · Brampton, Ontario, Canada · On-site

• Led and motivated a high-performing sales team to consistently exceed ambitious targets. Provided strategic direction, clear objectives, and ongoing coaching to enhance individual and team performance. Fostered a collaborative, results-driven culture through regular communication, mentorship, and alignment with company goals—contributing directly to organizational growth.

Aug 2021 – Jul 2023 · 1 yr 11 mos · Brampton, Ontario, Canada · On-site

• Promoted Triangle Mastercard through strategic marketing campaigns and direct consumer engagement at high-traffic locations. Delivered persuasive product presentations, tailoring pitches to customer needs while highlighting rewards and financial benefits. Built strong customer relationships, conducted needs assessments, and consistently exceeded sales targets—contributing to revenue growth and brand visibility.