Gargi Mahato

Technical Program Manager

Delhi, Delhi, India7 yrs 11 mos experience

Key Highlights

Led multi-million-dollar initiatives at Amazon and Uber.
Expert in digital transformation and operational efficiency.
Trained Bharatanatyam dancer with a commitment to excellence.

Stackforce AI infers this person is a Digital Transformation and Operations Management expert in the Automotive and E-commerce sectors.

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Skills

Core Skills

Program ManagementOperations ManagementDigital TransformationProcess OptimizationStrategyBusiness TransformationPeople ManagementLogistics ManagementResearch

Other Skills

SAP S/4HANAprogram governancestakeholder alignmentexecutionIcertis Contract Lifecycle Managementworkflow automationUATgo-livecarrier launchshipping methodsAPI integrationssprint planningautomationML model coveragedashboards

About

With a passion for scaling operations, driving digital transformation, and optimizing processes, I thrive at the intersection of technology, program execution, and business strategy. Over the years, I have successfully led high-impact programs across Amazon, Uber, and Hero MotoCorp, managing multi-million-dollar initiatives and enhancing operational efficiency. Currently, I lead digital procurement product strategies for indirect procurement at Hero MotoCorp, focusing on automation, data-driven decision-making, and operational efficiencies. My experience spans program management, business operations, logistics strategy, and supply chain optimization. Beyond my professional career, I’m a trained Bharatanatyam dancer and hold a Junior Diploma in Sitar—a testament to my discipline and commitment to excellence. Let’s connect if you’re interested in solving complex business challenges with scalable solutions!

Experience

7 yrs 11 mos

Total Experience

Average Tenure

Current Experience

Hero motocorp

2 roles

Senior Manager, Enterprise Platforms

Promoted

Jan 2026 – Present · 5 mos · Gurugram · On-site

Driving enterprise-wide implementation of SAP S/4HANA, driving program governance, stakeholder alignment, and execution across a complex ECC landscape with extensive customizations.
Led transition and setup of SAP Center of Excellence (CoE), establishing governance frameworks, operating model, and delivery cadence

SAP S/4HANAprogram governancestakeholder alignmentexecutionProgram ManagementOperations Management

Senior Manager, Digital Procurement - Product , Digital & Information Technology

May 2024 – Dec 2025 · 1 yr 7 mos · Gurugram · On-site

Led end-to-end implementation of Icertis Contract -Lifecycle Management (ICM) for 500+ users, including workflow automation, UAT, and go-live—reducing contract turnaround time by 80%.
Drove process automation and system-led workflows, reducing L1 support tickets by 40% and improving operational efficiency through 35% manpower optimization.

Icertis Contract Lifecycle Managementworkflow automationUATgo-liveDigital TransformationProcess Optimization

Amazon

4 roles

Program Manager II , Merchant Fulfilment Network, ShipTech

Apr 2023 – May 2024 · 1 yr 1 mo · Hyderabad, Telangana, India

Launched 7 new carriers and 10+ shipping methods across EU, UK and IN; enabled GMS worth $600+ Mn
Integrated 70+ small carriers via API integrations; enabled visibility across WW amazon stores
Enabled sprint planning for 19 engineers working for MFN team

carrier launchshipping methodsAPI integrationssprint planningProgram ManagementStrategy

Program Manager II , Shopping Experience Protection & Operations

Feb 2022 – Apr 2023 · 1 yr 2 mos · Hyderabad, Telangana, India

Boosted automation by 215bps by improving ML model coverage in 10 regions; implemented 4 rationales
Reduced product complaint rate by 13.63 PPM by identifying 33 passive insights; reengineered 3 processes
Launched 3 dashboards; improved HC performance by 826bps; ideated 17% audit HC reduction

automationML model coveragedashboardsBusiness TransformationProgram Management

AFBP Operations Manager, Fulfilment Centre Dock Operations

Nov 2021 – Feb 2022 · 3 mos · Hyderabad, Telangana, India

Manage a team of 3 managers ; Indirectly manage a total 300+ employees across various processes
Handle 4 process paths across 56 docks and 100+ middle mile teams
Conceptualised savings of ~8M INR by reducing SLAM Reprint by 60%; reduced paper usage by ~2.5M m²/yr

team managementprocess pathssavingsOperations ManagementPeople Management

AFBP Operations Manager, Outbound Operations

May 2021 – Nov 2021 · 6 mos · Hyderabad, Telangana, India

Directly manage a team of 400+ adaptive labour force ; Indirectly manage a total 1800+ employees across various processes
Handle 10+ process paths across 10+ lakh SKUs
Manpower planning for daily WIP of 80+ k shipments & 1.6+ Lakhs shipments in peak season
Maintain adherence to 6 quality metrics with a focus on customer experience
Reduce on floor overage by ~50% ; reduced overall defects related to Packing by 20%

manpower planningquality metricsOperations ManagementStrategy

Uber

Summer Intern

Apr 2020 – Jun 2020 · 2 mos · Gurgaon, Haryana

Eliminated 20% monthly rejection by identifying top 5 reasons; designed Tableau to reduce 450+ man-hours
Developed product vision, benchmarked & strategized 14 process changes to reduce operational inefficiencies
Optimised current workflow by merging 12 SOPs into 3 by streamlining data across 10 vehicle portfolios
Reduced document verification redundancy by ~90% across 61 cities; realised annual savings of 62K USD
Rationalised multiple ancestral linkages in the system reducing surplus requirement by 25+ stakeholder interaction

data analysisprocess changesStrategy

Hero motocorp

2 roles

Assistant Manager, Global Process , CPO Office

Promoted

Jun 2017 – Jun 2019 · 2 yrs

Key Achievement:
Rated amongst the Top 20% employees in FY2018
Key Responsibilities:
Program management for improvement of 30+ processes
Evaluation of high-risk suppliers with Dun & Bradstreet
Automation of the Pricing Change module with Deloitte
SPOC for departmental audits taken up with internal and external stakeholders

program managementsupplier evaluationautomationProgram ManagementLogistics Management

GET , Global Process , CPO Office

Jul 2016 – Jun 2017 · 11 mos

Key Achievements:
Won Hero Achiever's Award for exemplary performance for GST Implementation
Key Responsibilities:
GST Implementation
Re-engineered 20+ processes for the Strategic Sourcing team
Organised 50+ Sessions for Cross Functional Teams for knowledge sharing
Requirement Gathering for process enhancements taken up with external Consultants

GST Implementationprocess re-engineeringStrategy

Tvs motor company

Project Trainee - Utkarsh 2015 batch

Jun 2015 – Jul 2015 · 1 mo · Hosur Area, India

Designed an Analytical Model to find the splash pattern in 2W. The project was under Fit and Finish, Research And Development. Secured a Pre Placement Offer for the project.
Designed a solution that saved multiple Computational Fluid Dynamics simulations for finding the boundary conditions for designing the rear fender.
Designed a solution to calculate the optimum height of the rear fender based upon the speed of the vehicle.

analytical model designcomputational fluid dynamicsResearch