Vidhi Dhanuka

Business Development Executive

Kolkata, West Bengal, India9 yrs 1 mo experience

Key Highlights

Proven track record in managing key accounts.
Expertise in data-driven user experience initiatives.
Strong leadership in project management and team dynamics.

Stackforce AI infers this person is a skilled professional in E-commerce and HR with a focus on operations and customer success.

Contact

Skills

Core Skills

Key Account Relationship BuildingOperations ManagementCrisis ManagementLeadership

Other Skills

Data AnalysisUX ImprovementMarketing StrategiesForecastingCompetitive AnalysisQuality ManagementProject ManagementTeam ManagementAnalytical SkillsMarket ResearchManagementCustomer ServiceMicrosoft WordTrainingStrategy

About

Account Coordinator with a demonstrated history of working in the E-commerce and HR. Skilled in Microsoft, Quality Management,Teamwork and Project Management. Strong operational professional with a Bachelor of Commerce.

Experience

9 yrs 1 mo

Total Experience

Average Tenure

Current Experience

Zomato

Key Account Manager

Mar 2023 – Present · 3 yrs 3 mos · Jabalpur, Madhya Pradesh, India · On-site

1. Managed and nurtured relationships with 90+ restaurant partners, utilizing strategic pitching, troubleshooting, and negotiation skills to drive growth and achieve maximum volume and return.
2. Spearheaded data-driven initiatives to enhance user experience on the platform, resulting in improved funnel metrics, ROI, profitability, and reduced churn rate, while persuading clients to invest in UX improvements and participate in large-scale campaigns.
3. Successfully employed tactical bundling of Zomato products, leveraging competitive analysis and marketing strategies to increase platform visibility and drive return on investment for restaurant partners.1. Managed and nurtured relationships with 90+ restaurant partners, utilizing strategic pitching, troubleshooting, and negotiation skills to drive growth and achieve maximum volume and return. 2. Spearheaded data-driven initiatives to enhance user experience on the platform, resulting in improved funnel metrics, ROI, profitability, and reduced churn rate, while persuading clients to invest in UX improvements and participate in large-scale campaigns. 3. Successfully employed tactical bundling of Zomato products, leveraging competitive analysis and marketing strategies to increase platform visibility and drive return on investment for restaurant partners.

Operations ManagementKey Account Relationship Building

Byju's

3 roles

Assistant Manager

Promoted

May 2022 – Mar 2023 · 10 mos

Issue Resolution Team

Jan 2022 – May 2022 · 4 mos

Product Specialist

Jun 2020 – Mar 2022 · 1 yr 9 mos

Ubereats : cockburn corridor launch

3 roles

Account Coordinator

Mar 2019 – Jan 2020 · 10 mos

Develop and maintain accurate supply and demand forecasts, competitive Analysis, complete forecast variance analysis, reporting and provided recommendations to support the operational teams in making optimum use of available resource in order to achieve Service Level Targets for Kolkata ,Guwahati and Bhubaneshwar.
Making the process for an organization and looking after all the quality and fraud and taking relevant actions.
Crisis Management -Handling large number of delivery executive and solving their problems.
Creation of educational messages, survey forms, and videos to help the delivery executives learn and communicate new information.
Handled initial round of HR interview in order to judge the candidate’s suitability in terms of academic & professional qualification, experience, aspirations (based on work, position, salary and relocation), and communication skills before proceeding for recruitment.
Identifying and recruiting prospective candidates using variety of channels

Functional Lead

Promoted

May 2017 – Feb 2019 · 1 yr 9 mos

Lead Project Tattoo - Worked as a lead for project tattoo for East India which mainly focused on branding of our primary product (Uber Rides). I had around 20 branding executives reporting to me, my main KPI was to handle the whole project single handdly and completion of the given target at a given time and also people management. Hiring and managing the KPIs of the branding executives was one of my key role.
Realignment of existing project.
Managing a team and driving out the best quality in them.
Human resource.
Responsible for team of 17 people in different projects

Operational Consultant

Oct 2016 – Apr 2017 · 6 mos

Interaction with the existing supply and driving out ways to boost up new supply.
Taking up escalations for retention of supply.
Front facing the partners and solving their issue relating to payments, altercation