M

MANOJ VILASAGARAM

Co-Founder

Hyderabad, Telangana, India8 yrs 10 mos experience

Key Highlights

  • Proven track record in operations management.
  • Strong expertise in vendor management and revenue optimization.
  • Skilled in campaign management and client performance analysis.
Stackforce AI infers this person is a skilled operations leader in the AdTech and Transportation industries.

Contact

Skills

Core Skills

Campaign ManagementOperations ManagementVendor ManagementCustomer Service

Other Skills

Microsoft ExcelGoogle SheetsCost ControlAncillary RevenueCustomer SupportCustomer OnboardingEscalation ResolutionCold CallingAdSenseGoogle Ad Manager

Experience

8 yrs 10 mos
Total Experience
--
Average Tenure
--
Current Experience

Career break

Personal goal pursuit

Aug 2021Present · 4 yrs 10 mos · Warangal Urban, Telangana

Databeat

Programmatic analyst

Oct 2020Aug 2021 · 10 mos · Hyderabad, Telangana, India · Remote

  • Client day to day performance check
  • Campaign management
  • Hands on experience with GAM
Microsoft ExcelGoogle SheetsCampaign Management

Uber

3 roles

Operations Team Lead - GL

Apr 2020Oct 2020 · 6 mos · Hyderabad, Telangana, India · On-site

  • Ensure the adherence to SLAs, and key metrics(KPIs) according to organization expectations and
  • objectives.Prepared SOPs for operations flow
  • Maintain customer relationships and satisfaction by providing exceptional service and ensuring we
  • deliver value through our services at uber.Also been as primary escalation contact for high priority
  • support cases, including overall Hub escalations
  • Maintain complete documentations and follow Organizational processes to ensure successful
  • implementation of uber product knowledge to team members
  • Stay up-to-date with product knowledge, business flow, sales process and market dynamic
Google SheetsMicrosoft ExcelOperations Management

Team Lead - Ad operations

Promoted

Mar 2018Apr 2020 · 2 yrs 1 mo · Hyderabad, Telangana, India · On-site

  • Vendor Management.
  • Maintain bench percentage of lead convertions and existing fleet supply.
  • Worked with Adonmo - A Digital Ad Startup, which provided additional Income to driver partners.
  • As a City POC , was responsible for timely payments to Driver Partners who were engaged in the
  • process.
  • Was responsible to crack new deals in time to keep up the driver satisfaction with Company.
Cost ControlAncillary RevenueVendor Management

Customer Service Representative

Jul 2016Feb 2017 · 7 mos · Hyderabad, Telangana, India · On-site

Customer ServiceCustomer Support

Education

Gandhi Institute of Technology and Management (GITAM)

Bachelor of Technology - BTech — Electrical and Electronics Engineering

Jul 2012Apr 2016

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