Oct 2020 – Aug 2021 · 10 mos · Hyderabad, Telangana, India · Remote

• Client day to day performance check
• Campaign management
• Hands on experience with GAM

Apr 2020 – Oct 2020 · 6 mos · Hyderabad, Telangana, India · On-site

• Ensure the adherence to SLAs, and key metrics(KPIs) according to organization expectations and
• objectives.Prepared SOPs for operations flow
• Maintain customer relationships and satisfaction by providing exceptional service and ensuring we
• deliver value through our services at uber.Also been as primary escalation contact for high priority
• support cases, including overall Hub escalations
• Maintain complete documentations and follow Organizational processes to ensure successful
• implementation of uber product knowledge to team members
• Stay up-to-date with product knowledge, business flow, sales process and market dynamic

Mar 2018 – Apr 2020 · 2 yrs 1 mo · Hyderabad, Telangana, India · On-site

• Vendor Management.
• Maintain bench percentage of lead convertions and existing fleet supply.
• Worked with Adonmo - A Digital Ad Startup, which provided additional Income to driver partners.
• As a City POC , was responsible for timely payments to Driver Partners who were engaged in the
• process.
• Was responsible to crack new deals in time to keep up the driver satisfaction with Company.

Jul 2016 – Feb 2017 · 7 mos · Hyderabad, Telangana, India · On-site