h Shasi Kumar — Software Engineer

Software Engineer with 4+ years of experience building, supporting, and troubleshooting large-scale, cloud-based eCommerce and API-driven platforms. Currently at Okta, where I work at the intersection of developers, products, and distributed systems to solve complex technical challenges and improve developer experience. I specialize in debugging production issues end-to-end—from CDN, load balancers, and web servers to application code, APIs, and databases. My daily work involves deep dives into Node.js code, analyzing logs and metrics using Splunk, Grafana, AppDynamics,datadog,cloudflare, and collaborating closely with SRE, Product, and Engineering teams to drive fast, reliable resolutions. Beyond support, I bring hands-on engineering experience: Built and maintained REST APIs using Node.js & Express.js Developed full-stack applications using React.js, SSR & CSR Worked extensively with REST / SOAP / FTP integrations Designed data import/export jobs and optimized application performance Supported distributed eCommerce systems at scale What sets me apart is my ability to translate complex technical problems into clear, actionable solutions—whether it’s guiding developers through API integrations, improving documentation to reduce ticket volume, or mentoring customers on best practices. 💡 Core strengths: Developer & Product Support (APIs, SDKs, Integrations) Cloud & Distributed Systems Troubleshooting Java & Node.js Debugging Observability & Monitoring (Splunk, Grafana, AppDynamics) eCommerce Platforms & Salesforce Commerce Cloud Strong communication with global developer communities I’m passionate about building reliable systems, improving developer experience, and solving hard problems at scale.

Stackforce AI infers this person is a Backend-focused Software Engineer specializing in eCommerce and cloud-based solutions.

Experience: 4 yrs 6 mos