Nikunj Chauhan

Software Engineer

Bengaluru, Karnataka, India2 yrs 11 mos experience

Highly StableAI Enabled

Key Highlights

Expert in Generative AI and backend development.
Proven track record in enhancing system performance.
Strong experience in cloud services and API integrations.

Stackforce AI infers this person is a SaaS Backend Engineer with expertise in Generative AI and cloud services.

Contact

Skills

Core Skills

Backend DevelopmentGenerative AiApi DevelopmentCloud Services (aws)

Other Skills

JavaPython (Programming Language)React.jsSpring BootAmazon Web Services (AWS)nodejsSQLNodejTypeScriptDjangogRPCREST APIsMongoDBWeb DevelopmentData Structures

About

👋 Hello, I'm Nikunj Chauhan! I'm passionate about crafting robust software and optimizing system performance through innovative technologies. I thrive on solving complex problems and driving efficiency in software systems. 💻 As a Software Engineer at ASAPP, I specialize in building advanced Generative AI systems that enhance customer interactions and provide real-time insights. I’m also responsible for developing self-service solutions for onboarding customers and integrating ASAPP’s products across multiple platforms like AWS and Genesys, ensuring seamless product adoption and deployment. 🚀 Prior to ASAPP, I honed my skills at Zebra Technologies, where I worked on key projects related to software architecture and system optimization. Key Knowledge: 🔹 Backend Development 🔹 Frontend Development 🔹 Cloud Services (AWS) 🔹 API Development & Microservices Tech Stack: 💻 Frameworks: Spring Boot, ReactJs, NodeJs 🔧 Languages: Java, C++, TypeScript, Python ☁️ Cloud: AWS, Docker, Kubernetes 🛠️Monitoring/CI/CD Tools: Grafana, Prometheus 🔗 Microservices Architecture, API Development, Cloud-Native Applications I hold a Bachelor’s degree in Engineering from Ramaiah Institute of Technology, graduating with a CGPA of 8.2/10. 🎓 My academic background, combined with my hands-on professional experience, enables me to thrive in fast-paced and innovative environments. Let’s connect! 🤝 I’m always open to networking and discussing new opportunities in the fields of AI and software development. Feel free to reach out via LinkedIn or email at nikunjchauhan036@gmail.com

Experience

2 yrs 11 mos

Total Experience

2 yrs 11 mos

Average Tenure

2 yrs 11 mos

Current Experience

Asapp

2 roles

Software Engineer

Promoted

Jun 2024 – Present · 2 yrs · Hybrid

Built a Human-in-the-Loop platform for Generative AI agents, enabling AI agents to collaborate with live agents for approvals, escalations, and customer data collection. Reduced customer ticket resolution time by 4x through intelligent human-assisted workflows.
Designed a smart escalation system where live agents could access conversation summaries, customer context, and AI insights while handling only the relevant escalated ticket instead of the full conversation. Improved agent efficiency and reduced manual effort by 60%+.
Developed a scalable and integration-ready platform with seamless connectivity to enterprise systems like Salesforce, Genesys, Alvaria, and Amazon Web Services. Enabled faster onboarding and streamlined support operations across multiple customer service platforms.
Developed a Generative Agent Scenario Testing Tool enabling end-users platform to create and run goal-driven tests across digital and voice channels, improving agent performance by 10x.
Designed and led the scenario testing service using goal-driven flows, mock users, and API stubs, boosting testing coverage by 4x.
Enhanced generative agent performance and response accuracy by 10x through automated, multi-channel behavioral validation.
Led and developed an onboarding service for Genesys and AWS Marketplace, reducing product installation time by 30% and improving integration processes.
Designed and deployed a single-click AWS integration service, leveraging AWS Marketplace and entitlement services to streamline user onboarding, improving the user experience by 25%.

JavaPython (Programming Language)Backend DevelopmentGenerative AI

Associate Software Engineer

Jul 2023 – Jun 2024 · 11 mos · Hybrid

◦ Platform Integrations : Engineered a high-performance Genesys AppFoundry integration, orchestrating the deployment of AudioHook and AudioConnector through scalable microservices architecture, reducing integration timelines by 30%, and enhancing interoperability with ASAPP products.
◦ API-Driven Ecosystem Integration: designed and deployed a seamless third-party integration framework leveraging RESTful APIs, event-driven architectures, and cloud-native technologies, which resulted in a 40% uplift in revenue by extending platform functionality and ensuring multi-platform compatibility.
◦ Real-time Agent Optimization: Architected AI-powered real-time assistance features, including dynamic checklists and intelligent nudges within an asynchronous, event-streaming architecture, improving agent efficiency by 70% and delivering crucial insights in customer conversations.
Created Grafana dashboards to unify logs and metrics, improving troubleshooting efficiency and reducing response time by 40%. .
Adhered to shift-left testing principles by writing unit and integration tests throughout the development process for all features, ensuring early detection and resolution of bugs by 20%.

JavaReact.jsAPI DevelopmentCloud Services (AWS)

Zebra technologies

SDE Intern (Backend)

Jan 2023 – Jun 2023 · 5 mos · Bengaluru, Karnataka, India · Hybrid

Contributed to the Phoenix platform, reducing microservice development time by 20% by providing a shared foundation for different services.
Developed gRPC APIs for scalable microservices communication, improving the system’s performance and scalability by 25%.
Collaborated with team members to enhance system security by implementing JWT (JSON Web Token) authentication and authorization measures, ensuring secure access to system resources by 90%.
Increased code reliability by 40% through the implementation of comprehensive unit and integration test cases.

JavaSpring BootBackend Development