Feb 2026 – Apr 2026 · 2 mos · Greater Chennai Area · Remote

Oct 2025 – Feb 2026 · 4 mos · Greater Chennai Area · Remote

• We provide a Comprehensive online training program designed to equip with on-demand skills that help you upgrade in your career or land a desired job.

Jan 2025 – Jan 2026 · 1 yr · Greater Chennai Area · On-site

Jul 2024 – Dec 2024 · 5 mos · Greater Bengaluru Area

Apr 2023 – Jun 2024 · 1 yr 2 mos · Mumbai, Maharashtra, India · Hybrid

• We provide support to the users from India, US, UK and Australia through Voice, email, chat and web.
• Hands on experience in imaging the laptop for the new hires and installing all the applications needed for the work
• Upon raising request, will remotely access the user machine and install the necessary or requested applications using admin credentials
• Hands on Experience in ServiceNow, Top Desk Management, BMC remedy and KACE ticketing tools.
• Hands on experience about Auditing and finance applications like Caseware Smart sync desktop, CCH Engagement, CCH Axcess Tax, Quickbooks, Virtual Cabinet, OKTA, PracticePro 365, ichannel, Microsoft Authenticator etc.
• We also help users in configuring email in mobile devices using Microsoft Intune and also have hands on experience in asset management and Inventory.
• Hands on experience in handling Incidents, SRs, Priority incidents like P1 & P2 depending upon the urgency and requirements.
• Issues handled including all types of Outlook issues, VPN, Password resets, account unlock, account creation, account deletion, software installation, Troubleshooting, Mailbox creation, Printer mapping, Share folder mapping, etc.

Apr 2022 – Mar 2023 · 11 mos · Gurugram, Haryana, India · On-site

Feb 2021 – Mar 2022 · 1 yr 1 mo · Bengaluru, Karnataka, India

• We provide support to the Users / Clients, primarily UK Clients through Voice, Email and chat.
• Handled a team of 10 members and provided KT for the new hires, provided quarterly feedback to the team, Team huddles, Recognitions to top performers in the team.
• Handled Bridge calls when there is a critical issue with the support from managers and support teams with the help of Service Management team
• Primary issues we handle were Outlook issues, VPN, Password reset, account unlock, Account creation, Separation and Organisation Reassignment activities.
• We create incidents or Service Requests using the Ticket Management tool named ServiceNow.
• We also assist users on Mobile device like Iphone and Android using Mobile Device Management.

Apr 2019 – Jun 2020 · 1 yr 2 mos · Chennai, Tamil Nadu, India

• We provide support to the Users / Clients, primarily UK Clients through Voice, Email and chat.
• Handled a team of 10 members and provided KT for the new hires, provided quarterly feedback to the team, Team huddles, Recognitions to top performers in the team.
• Handled Bridge calls when there is a critical issue with the managers and support teams.

Nov 2017 – Jun 2018 · 7 mos · Chennai, Tamil Nadu, India

• We provide support to the Users / Clients, from UK, USA and India through Voice, Email and chat.
• Application Support

Apr 2015 – Apr 2017 · 2 yrs · Chennai, Tamil Nadu, India

• We provide support to the Users / Clients, primarily US Clients through Voice, Email and chat.
• Handled Bridge calls when there is a critical issue with the managers and support teams.

Dec 2013 – Apr 2015 · 1 yr 4 mos

• We provide support to the Users / Clients, primarily US Clients through Voice.
• Desktop/ Laptop support for the end users.

Oct 2010 – Apr 2012 · 1 yr 6 mos · Chennai, Tamil Nadu, India · On-site

• Worked for Banking project – Bank of Ireland, where we open savings bank accounts for Ireland customers upon verifying the documents and issue Debit cards.
• Also we deposit cheques and DD in the customer accounts upon verifying.
• Also worked on Maturity of the Fixed Deposit accounts.

Feb 2009 – Oct 2010 · 1 yr 8 mos · Greater Chennai Area · Remote

• Personal Banking, Account Opening, Issuance of Debit, Money Laundering, Maturity, Account Closure