Manisha S Mani

Customer Success Manager

Bengaluru, Karnataka, India7 yrs 8 mos experience

Highly Stable

Key Highlights

Proven expertise in Customer Success Management.
Strong background in Change Management and Customer Experience.
Experienced in coaching and mentoring teams for success.

Stackforce AI infers this person is a Customer Success Manager with a strong focus on SaaS and B2B customer engagement.

Contact

Skills

Core Skills

Customer Success ManagementCustomer Experience TransformationSales ManagementBusiness Development

Other Skills

Customer OnboardingChange ManagementProduct ManagementCoaching & MentoringCustomer SatisfactionCustomer RetentionCustomer Service ManagementTeamworkStakeholder ManagementExecutive CoachingAccount ManagementProject ManagementManagementCustomer ExperienceTeam Building

Experience

7 yrs 8 mos

Total Experience

2 yrs 10 mos

Average Tenure

2 yrs

Current Experience

Everstage

Manager, Customer Success

Jun 2024 – Present · 2 yrs

Everstage is an AI-first Revenue Transformation platform built for RevOps, Finance, and Sales leaders.
Everstage helps leading companies outperform on the key strategic levers that drive revenue growth. Commissions motivate reps to bring in more revenue. CPQ ensures it's the right revenue - profitable, strategic, and aligned with company goals.
Trusted by enterprises and high-growth companies across the globe including Wiley, Trimble, Notion, Diligent, Thoughtworks, Postman, Gray TV etc., Everstage has earned industry accolades including recognition as the highest rated platform on Gartner and G2, Strong Performer in The Forrester Wave™: Sales Performance Management (Q1 2025) and Featured SPM Vendor in the Gartner Market Guide 2025.
Check out the platform at https://www.everstage.com/book-a-demo

Customer Experience TransformationCustomer OnboardingChange ManagementProduct ManagementCoaching & MentoringCustomer Satisfaction+13

Microsoft

4 roles

Senior Program Manager (Customer Success)

Mar 2024 – Jun 2024 · 3 mos

Customer Product TrainingChange ManagementStakeholder ManagementCustomer OnboardingExecutive CoachingCoaching & Mentoring+9

Program Manager 2 (Customer Success)

May 2022 – Feb 2024 · 1 yr 9 mos

Change ManagementCustomer OnboardingCoaching & MentoringProduct ManagementCustomer Experience TransformationCustomer Retention+4

Program Manager (Customer Success)

Nov 2021 – May 2022 · 6 mos

Change ManagementCustomer OnboardingCoaching & MentoringCustomer Experience TransformationCustomer RetentionCustomer Service Management+3

Customer Success Manager

May 2021 – Nov 2021 · 6 mos

Customer Success @ Ally.io (acquired by Microsoft in Nov, 2021)

Change ManagementCustomer OnboardingCoaching & MentoringCustomer Experience TransformationCustomer RetentionCustomer Service Management+3

Freshworks

3 roles

Customer Success Manager, MENA-EU

Promoted

Jan 2020 – May 2021 · 1 yr 4 mos

Focussed on comprehensive engagements that proactively maintains high customer satisfaction
Providing customer advocacy by handling customer escalations and collecting periodic customer feedbacks
Work with product teams to convey product enhancements and feature requests received as a part of customer feedback
Send out campaigns to inform customers of the new feature releases

Change ManagementCustomer OnboardingCoaching & MentoringCustomer Experience TransformationCustomer RetentionCustomer Service Management+3

Customer Success Manager, ANZ-India-MENA

Promoted

Sep 2019 – Dec 2019 · 3 mos

Single-handedly worked with over 3000 accounts
Focussed on resolving the customer problems thereby providing a better customer experience
Worked with sales teams to drive revenue by cross-selling and upselling
Help customers with product adoption and create two-way engagements

Change ManagementCustomer OnboardingCoaching & MentoringCustomer Experience TransformationCustomer RetentionCustomer Service Management+3