Akshat Mishra

Business Development Executive

Gurgaon, Haryana, India10 yrs 5 mos experience
Highly Stable

Key Highlights

  • Led expansion of Zomato in multiple emerging markets.
  • Expert in financial modeling and operations management.
  • Proven track record in team leadership and training.
Stackforce AI infers this person is a Food Delivery Operations and Strategy Expert.

Contact

Skills

Core Skills

B2b Marketing StrategyStakeholder ManagementOperations ManagementProject ManagementTeam ManagementTraining DevelopmentFinancial ModelingData AnalysisLogistics ManagementCustomer Relationship ManagementPerformance Analysis

Other Skills

Data analysis and reportingTeam leadership and managementReportingCost optimization and P&L managementCustomer ExperienceMarket ResearchBusiness StrategyMarketing StrategyMarketingCustomer SatisfactionSales ManagementBusiness IntelligenceMicrosoft OfficeMicrosoft ExcelManagement

About

Currently working in Program management & strategy. With over 8.5 years of experience in logistics and CRM, I have successfully launched and grown Zomato's operations in multiple emerging markets in North India, expanding the fleet, increasing user retention, and improving customer and merchant satisfaction. I am passionate about driving growth and efficiency in a dynamic and fast-paced organization. I have a proven track record of leading and managing high-performing teams, developing feedback mechanisms and trainings, and conducting capacity and roster planning. I am always eager to learn new skills and tools. My goal is to leverage my expertise in financial modeling, operations management, and strategic planning to deliver value and results for an organisation and its stakeholders.

Experience

10 yrs 5 mos
Total Experience
4 yrs 6 mos
Average Tenure
1 yr 3 mos
Current Experience

Olx india

Assistant Manager Trade Marketing & Strategy

Mar 2025Present · 1 yr 3 mos · Gurugram, Haryana, India · Hybrid

B2B Marketing StrategyData analysis and reportingStakeholder ManagementTeam leadership and management

Zomato

5 roles

Associate Program Manager

Jul 2024Mar 2025 · 8 mos

  • Implemented online ordering systems in PVR INOX & Cinepolis cinemas throughout Gurgaon while spearheading the expansion strategy.
  • Led the complete Walker project across cinemas managing
  • onboarding & training of pick up riders.
  • Collaborated with internal and external stakeholders to
  • streamline operations and maintain user experience metrics
  • aligned with our business goals.
  • Developed trackers & assisted in creating dashboards for
  • analyzing diverse user experience and growth metrics across
  • different funnels.
  • Devised marketing strategies to encourage product adoption
  • and increase app engagement
  • Oversaw key accounts, ensuring month-over-month growth in
  • sales and gross merchandise value (GMV)

Cluster Head

Promoted

Jul 2021Jul 2024 · 3 yrs

  • Financial Modeling and Analysis**:
  • Designed financial models for Rajasthan, HP, Haryana, and Punjab.
  • Focused on rider payouts, festive constructs, and delivery partner retention programs.
  • Reporting and Metrics Analysis**:
  • Utilized Excel, Redash, etc., to analyze financial and quality metrics.
  • Created comprehensive reports and dashboards for C-suite executives.
  • Logistics Operations Leadership**:
  • Grew logistics operations in 35 emerging cities of Haryana expanding a fleet to over 2000 delivery
  • partners & 1 lac weekly OV.
  • Initiated and launched Zomato's logistics operations in Himachal Pradesh.
  • Strategic Expansion and Market Penetration**:
  • Successfully launched multiple emerging markets in North India.
  • Strategically managed geographical and operational challenges for seamless real-time operations in mountainous regions.
  • New Model Implementation and Management**:
  • Headed the launch of the Gigs model across Haryana, ensuring serviceability and competitive threat mitigation.
  • Operations Oversight and Team Management**:
  • Managed city points of contacts (POCs) to ensure smooth city operations.
  • Supervised a diverse team of 10 Field Operations Leaders (FOLs), ensuring target achievement.
  • Cost Optimization and Risk Management**:
  • Executed cost optimization strategies and managed P&L, meeting cost-per-order targets.
  • Handled challenging strike situations and legal liaisons, ensuring smooth implementation of changes.

Lead Associate Logistics

Promoted

Jan 2019Jul 2021 · 2 yrs 6 mos

  • Top of the funnel/ On-boarding:
  • Prepare hiring targets for the city basis the demand growth plan
  • Identify various sources to hire Riders and train them as per the projections and TAT
  • Ideate and execute multiple BTL activities for hiring Riders
  • Engagement & Support:
  • Build efficiency in support processes for improving Rider experience
  • Analyze Rider performance metrics and drive supply team for controlling parameters
  • Run retention programs for Riders in a cost effective manner
  • Design and send out Rider communication daily
  • Resolve Rider issues within specified time
  • Quality and Payout :
  • Define service quality parameters for better customer and merchant experience
  • Monitor key quality metrics at driver level and ensure they are under tolerance level
  • Run exercise for filtering drivers for non-adherence to quality standards

Senior Associate Operations

Promoted

Jan 2018Dec 2018 · 11 mos

  • Team Management and Performance Optimization**:
  • Managed a team of 30 associates, aligning their operational metrics with process requirements (AHT, FOR, CSAT, etc.).
  • Oversaw day-to-day work management, addressing internal and external escalations for timely resolutions.
  • Training and Performance Enhancement**:
  • Developed feedback mechanisms and conducted trainings to ensure high-quality and efficient team performance.
  • Conducted regular one-on-one sessions to understand growth paths and supported team members in advancing to prospective roles based on skill sets.
  • Operational Planning and Expansion**:
  • Conducted capacity and roster planning for improved user experience.
  • Established the Social Media Team to handle customer grievances and built a customer base for Zomato Gold.
  • Risk Management and Fraud Prevention**:
  • Managed cases of customer gaming and fraud to safeguard operations and maintain integrity.

Operations Associate

Feb 2016Dec 2017 · 1 yr 10 mos

  • Communicate with customers on chat, calls and through emails to ensure customer satisfaction as well as retention.
  • Take care of resolution on any concerns raised during an order or if they face issues related to Zomato gold membership.
  • Ensuring mentoring and training of new associates.
  • Managing the floor to ensure quality & metrics.
  • Working on data to build various reports.
  • Working in a dynamic environment at different roles in various departments.
  • Taking word of mouth initiatives & converting leads for our new product "Gold".
  • Communicate feedback on App experience to the Product team and help merchants improve their service quality.
  • Responding to queries on various social media platforms (Facebook and Twitter).

Weareholidays

Account Manager Marketplace

Jul 2015Oct 2015 · 3 mos · Gurgaon, Haryana, India · On-site

  • 1) Managing the customer's life-cycle from query creation to conversion.
  • Quality Control and Audit of the various sellers in our platform.
  • 2) Single Point of Contact to take cognizance of and resolve customer related issues.
  • 3) Adherence to processes and constantly pushing the standards up.
  • 4) Customer focus and the passion to regularly engage and talk to them.
  • 5) Responsible to deliver an outstanding experience to customers with attention to detail.
  • 6) Excellent inter-personal and communication skills.
  • 7) Ability to work and thrive in a team.
  • 8) Never-say-die attitude and drive to multi-task in a high pressure, yet fulfilling and dynamic work environment.

Jkt consulting ltd

Industrial Trainee

Jun 2014Jul 2014 · 1 mo · Noida, Uttar Pradesh, India · On-site

  • Conducted client satisfaction survey.
  • Produced a Report about the findings of the survey.
  • Provided recommendation on improving client customer service based on the survey results.

微信企業推廣 wechat marketing

Internship

Feb 2014Mar 2014 · 1 mo · New Delhi, Delhi, India · Hybrid

  • Product internship
  • App promotion to increase no of downloads.
  • Promoting & Testing all the features of the App.
  • Spreading awareness about the offers.
  • Taking feedback from users & produced report for further improvement.

Education

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Master of Business Administration

Jan 2026Jan 2028

Guru Gobind Singh Indraprastha University

Bachelor of Business Administration (BBA)

Jan 2012Jan 2015

Chiranjiv Bharati School - India

High school

Jan 2009Jan 2012

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