Parveen Singh

Operations Associate

Noida, Uttar Pradesh, India13 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in customer service excellence.
Strong skills in cross-functional team coordination.
Experienced in managing small teams effectively.

Stackforce AI infers this person is a Customer Support Specialist with strong skills in team management and customer satisfaction.

Contact

Skills

Core Skills

Customer ServiceCross-functional CoordinationCustomer Experience

Other Skills

Small Team ManagementManaging AssociatesCustomer SatisfactionCustomer RetentionTeamworkAnalytical SkillsRouting ProtocolsSwitchingProblem SolvingCommunication

Experience

13 yrs 6 mos

Total Experience

1 yr 11 mos

Average Tenure

4 yrs 10 mos

Current Experience

Paytm

Senior Associate

Aug 2021 – Present · 4 yrs 10 mos · Noida, Uttar Pradesh, India

Cross-functional CoordinationSmall Team ManagementManaging AssociatesCustomer ServiceCustomer Satisfaction

Pine labs

Sr. Customer Support Executive

Mar 2020 – Aug 2021 · 1 yr 5 mos · Noida, Uttar Pradesh, India

Cross-functional CoordinationCustomer ExperienceCustomer ServiceCustomer RetentionTeamworkCustomer Satisfaction

Tech mahindra business services

Customer Support Associate

Jul 2019 – Feb 2020 · 7 mos · Noida, Uttar Pradesh, India

Customer ServiceCustomer Satisfaction

Conneqt business solutions

Customer Support Associate

Jun 2018 – Jun 2019 · 1 yr · Noida, Uttar Pradesh, India

Customer Service

Wipro limited

Associate - Network Management

Jan 2013 – Nov 2017 · 4 yrs 10 mos

Tulip telecom limited

Network Operator cum Field Engineer

Aug 2012 – Dec 2012 · 4 mos · Meerut Area, India

Hcl infosystems ltd

Network Engineer

Feb 2012 – Oct 2012 · 8 mos

Education

APJ Abdul Kalam Technological University

B.Tech — Computer Science

Jan 2007 – Jan 2011

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