shailendra mohan

Operations Associate

Delhi, India13 yrs 6 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in quality assurance and analytics.
  • Strong communication skills with a focus on customer service.
  • Expertise in regulatory standards and operational excellence.
Stackforce AI infers this person is a Quality Assurance professional with strong customer service and analytical skills in the SaaS industry.

Contact

Skills

Core Skills

Quality AssuranceAnalytical SkillsCustomer ServiceCommunicationSales

Other Skills

CoachingDriving ResultsRegulatory StandardsWritten CommunicationProceduralQuality ReviewsRoot CauseAnalyticsOperational ExcellenceBusiness InsightsRegulatory RequirementsAttention to DetailTraining Material

Experience

13 yrs 6 mos
Total Experience
1 yr 11 mos
Average Tenure
7 yrs 6 mos
Current Experience

Airbnb

3 roles

Team Specialist

Promoted

Jul 2025Present · 11 mos

CoachingDriving ResultsRegulatory StandardsCommunicationWritten CommunicationProcedural+10

Quality Analyst

Sep 2021Jun 2025 · 3 yrs 9 mos

CommunicationWritten CommunicationAnalytical SkillsCustomer Service

Support Ambassador

Nov 2018Sep 2021 · 2 yrs 10 mos

CommunicationWritten CommunicationAnalytical SkillsCustomer Service

Nityo infotech

Corporate Sales Manager

Nov 2017Nov 2018 · 1 yr · Greater Delhi Area

CommunicationWritten CommunicationAnalytical SkillsSales

Tech mahindra

Customer Service Representative

Apr 2017Oct 2017 · 6 mos · Mumbai Metropolitan Region

  • Worked for Vodafone Australian process for sales department.
CommunicationWritten CommunicationAnalytical SkillsCustomer Service

American express

Fraud Analyst

Jun 2016Jan 2017 · 7 mos · Gurugram, Haryana, India

  •  Helped card members to protect there account(s).
  •  Helped them to replace the card numbers by changing the card number series.
  •  Make sure to sell more different cards if card member is eligible for the same.
  •  Make sure to achieve the targets by the end of the month.
  •  Helped card members to verify the charges and check if those are the correct charges as led the card members.
  •  Make sure to have a proper follow ups with card member so that the charges which are disputed as fraud gets resolved as soon as possible.
CommunicationWritten CommunicationAnalytical SkillsCustomer Service

British airways

Senior Advisor

May 2015Jun 2016 · 1 yr 1 mo · Gurugram, Haryana, India

  •  Helped customers with better deals on tickets
  •  Help them to get a better discount on tickets, seats and baggages.
  •  Help customers for booking meals on the call with better discounts.
  •  Help them to change bookings for a fee and get them a better deal on that as well as a sale point of view.
  •  Worked on Amadeus for booking tickets for the customers.
  •  First level IATA certified within British Airways.
  •  Had a better understanding of selling in any field.
CommunicationWritten CommunicationAnalytical SkillsCustomer Service

Cognizant

Senior Process Executive

Apr 2014May 2015 · 1 yr 1 mo · Gurugram, Haryana, India

  •  Used to deal with selling pay per clicks and Google AdWords and Google my business and help customers to get a better visibility on Google maps so that customers can find there business easily on Google search.
CommunicationWritten CommunicationAnalytical SkillsSales

Encore capital group

Account Manager

Oct 2011Jul 2013 · 1 yr 9 mos · Gurugram, Haryana, India

  •  Helped card members to clear off there debts and live a debt free life.
  •  Help them with multiple payment options so that it can be easier to clear off there debts.
  •  Help them to report all three major credit beareus that the account is paid in full and there is no furthers obligation anymore towards the card members.
  •  Help them with “whats in it for me” also known as WIIFM. Which help the card members to choose the options to clear off there debts according to there comfort.
CommunicationWritten CommunicationAnalytical SkillsCustomer Service

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