Mar 2022 – Dec 2023 · 1 yr 9 mos · Bengaluru, Karnataka, India

• Optimized Personal Loan Application Funnels: Conducted comprehensive review of all funnels post user's personal loan application submission. Analyzed month-on- month impact on funnels and successfully managed volume impact.
• Topup Program Enhancement: Introduced a new segment within the existing top-up program. Utilized daily funnel monitoring to identify and address drop-offs, enhancing program effectiveness.
• Enhanced User Experience and TAT:Streamlined loan approval process by eliminating OTP verification stage at loan disbursal stage. Resulted in improved user experience and contributed to a reduction in Turnaround Time (TAT).
• Strategic Calling and Communication: Evaluated overall calling and communication impact on user funnels. Prioritized user sets for communication, leading to enhanced user conversion rates.
• Decision Wait Automation:Implemented automation measures to reduce Turnaround Time (TAT) for lending partners in decision waiting stages.
• VoxBot Billing Oversight: Responsible for checking and approving VoxBot billing processes. Ensured accuracy and compliance in billing procedures.

Sep 2021 – Mar 2022 · 6 mos · Bengaluru, Karnataka, India

• Proficient in Policy Admin System (Adaptik Policy Writer), its workflow and complete lifecycle of insurance policy.
• Assist in analysing and documenting client's business requirements and processes; communicates these requirements to technical personnel.
• Proven ability to lead seamless implementation and deliver next- generation technical solutions, improving revenues, margins and workplace profitability.
• Thorough understanding of the software development life cycle (SDLC) and software test life cycle (STLC).
• Proficiency in leading and coordinating teams through various Projects.

Oct 2019 – Sep 2021 · 1 yr 11 mos · Bengaluru, Karnataka, India

• Build and expand Amazon catalogs across EU, IT, FR and US regions.
• Provide insights to customers and stakeholders based on the analysis.
• E-commerce selection strategies - what products to add (understanding customer/market).
• Resolved data inconsistencies by SQL querying which led to early detection of faults in the database.
• Increased customer satisfaction by resolving issues related to data quality and consistency.
• Configure python code, test, debug to gather data from 3rd party sources and also using other internal tools.

Jan 2019 – Sep 2019 · 8 mos · Bengaluru, Karnataka, India

• Analyse, monitor and manage multiple sites/areas/lines/cells remotely from a single pane in your web browser.
• Gain from the increased visibility and deep insights of real-time data from machines and sensors.
• Deployment of digital solutions with unified management of workflows across the edge and the cloud.