Sep 2025 – Present · 9 mos · Hybrid

• In my role as an IT Business Services Consultant, I work across tooling, business analysis, and ways‑of‑working, supporting end‑to‑end process design and digital enablement for global teams. I specialize in setting up and administering complete Jira environments, including organizational configuration, workflow design, and automation rules for ensuring structure, governance, and high‑quality project data across the organization.
• I support business stakeholders by identifying opportunities, gathering and analyzing requirements, and translating them into clear, structured specifications aligned with governance, security, and data protection standards. We are also evaluating alternative tooling solutions, including assessing Azure DevOps as a potential platform replacement and exploring how Azure could better support our long‑term strategic requirements.
• My work includes coordinating testing activities, preparing process documentation, validating requirements, and ensuring that implemented features meet business and technical expectations. I contribute to change management by creating documentation, supporting training, and helping users adopt new solutions through clear guidance and structured processes.
• I support continuous improvement of business processes by developing, maintaining, and enhancing process models that guide delivery teams. I analyze opportunities, help build business cases, and provide operational support outside project phases, including managing change requests and improving existing solutions. My role requires strong communication, analytical thinking, and the ability to collaborate across functions in a fast‑paced, agile environment.
• Skills: Jira Administration · Jira Workflows · Jira Automation · Groovy Scripting · Azure DevOps Evaluation · Business Analysis · Requirements Gathering · Process Modeling · Communication · Testing Coordination · Change Management · Problem‑Solving · Analytical Thinking · Continuous Improvement · Tooling Strategy

May 2023 – Aug 2025 · 2 yrs 3 mos · Hybrid

• I joined the SAP Project Management Office supporting large‑scale digital transformation programs and working across IT, business, and product teams. I organized steering committee meetings, coordinated cross‑functional communication, and maintained governance and documentation in SharePoint to ensure transparency, alignment, and smooth execution. Acting as a bridge between global teams, I supported delivery readiness and structured decision‑making in complex environments.
• I contributed to major customer onboarding programs by coordinating planning, documentation, and operational processes. I ensured Jira hygiene, standardized workflows, and improved Agile tooling across distributed teams. I automated reporting using Power BI, Excel (Pivot/VBA), and Jira, reducing manual preparation time by 60% and improving visibility for global stakeholders. I also built dashboards for logistics, fulfillment, and program KPIs, enabling better forecasting and data‑driven conversations.
• As my role expanded, I supported Scrum activities including sprint planning, backlog refinement, retrospectives, and daily stand‑ups. I collaborated across regions to align dependencies, risks, and delivery milestones, helping remove blockers and improve team effectiveness.
• My responsibilities included preparing structured updates for leadership, coordinating with distributed teams, and supporting continuous improvement initiatives. Through exposure to evolving priorities, governance models, and Agile frameworks, I gained strong experience in stakeholder management, delivery coordination, and cross‑regional program support within a fast‑paced global IT environment.
• Skills: PMO Operations · Scrum · Agile Delivery · Jira Administration · Power BI · Excel (Pivot, VBA) · SharePoint · Reporting Automation · Stakeholder Management · Customer Onboarding Support · Sprint Planning · Backlog Refinement · Cross‑Functional Collaboration · Governance Support · SAFe 6 Practitioner