Dec 2022 – Present · 3 yrs 6 mos · Kolkata, West Bengal, India · On-site

Apr 2017 – Nov 2022 · 5 yrs 7 mos · Kolkata, West Bengal, India

• Conducting and analysing interviews,recommending changes,prepare employees for assignments by establishing and conducting orientation and training programs.Maintaining a pay plan by conducting periodic pay surveys. Recommending,planning and implementing pay structure revisions. Hearing and resolving employee grievances, counselling employees and supervisors. Maintaining human resource staff by recruiting,selecting,orienting and training employees.

Nov 2013 – Feb 2017 · 3 yrs 3 mos · Kolkata, West Bengal, India

• Maintain and enhance the organization's human resources by planning,implementing and evaluating employee relations and human resource policies,programs and practices. Maintain the work structure by updating job requirements and job descriptions for all positions.

Jan 2013 – Oct 2013 · 9 mos · Kolkata, West Bengal, India

• Led a team of Csr's to maintain quality of processes as per defined parameters, ensured customer satisfaction and quality of delivery.Ensured effective resolution of issues raised. Also ensured internal and external KPI’s are met; Defined and implemented improvements to quality procedures, specifications and standards for the production unit.

Apr 2010 – May 2012 · 2 yrs 1 mo · Bengaluru, Karnataka, India

• Handled retail & individual clients across multiple locations across the US with primary responsibility of ensuring proper repayment plan of mortgage defaulters and restoration of property.
• Identified improvement opportunities and recommended process changes; Acted as a change agent working closely with operations / process heads / clients to enhance customer value proposition.
• Improved the performance management system for the organization to increase transparency and instil a culture of continuous improvement.

Apr 2009 – Mar 2010 · 11 mos · Bengaluru, Karnataka, India

• Led end-to-end execution of events (Exhibitions, Conferences, Promotions, Product launches, Festivals, Fund raising, Social events) from conception through completion; work included liaising multiple internal departments and third party organizations to ensure smooth operations.
• Achievements: Developed a new sales and marketing plan which improved profit margin by 10 %. Built client relationship across Bangalore, and taken the organisation to 2X revenue

Mar 2007 – Oct 2008 · 1 yr 7 mos · Bengaluru, Karnataka, India

• Deliver service & support(voice,e-mail & chat) to end users using and operating automated call distribution phone software via remote connection or over the internet. Diagnose and resolve technical hardware and software issues of television viewing to clients all over the United Kingdom