Jul 2024 – Present · 1 yr 11 mos · Bengaluru, Karnataka, India · On-site

Jan 2023 – Present · 3 yrs 5 mos · Bengaluru, Karnataka, India

Oct 2019 – Jan 2023 · 3 yrs 3 mos · Bengaluru, Karnataka, India

Aug 2018 – Oct 2019 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Managed Service Delivery and Project with focus on Customer Delight! Applied cross industry practices to deliver excellence.

Jun 2017 – Aug 2018 · 1 yr 2 mos · Hyderabad Area, India

• Managed Operations and Business Development for IoT startup.

Feb 2015 – Dec 2015 · 10 mos · United Arab Emirates

• Managed Peritus’ Operations across GCC with keen focus on customer satisfaction, employee engagement and profitability.
• Worked with Real Estate Developers, Consultants, Contractors and Govt Agencies to deliver Smart City Solutions across industry verticals.

Feb 2009 – Feb 2015 · 6 yrs · United Arab Emirates

• Managed Service Delivery for Communication Engineering Business consisting of Technology, Security and Intelligence System.
• Worked with real estate developers, facilities managers and building owners to improve user experience and energy efficiency with use of smart technologies.
• Developed partnerships with global suppliers and service providers to deliver value to Customers, partners and NCS.

Jul 2006 – Jan 2009 · 2 yrs 6 mos · United Arab Emirates

• Managed Technology & Security Infrastructure for the enterprise and IB (Intelligent Building)Solutions for Omniyat development projects.
• Managed team of technical consultants and project managers for delivering most hitech, safe & secure buildings with Converged Infrastructure, Security systems, Integrated Building Management System and Multimedia Systems.

Apr 2005 – Jul 2006 · 1 yr 3 mos · Bengaluru Area, India

• Headed IT Quality and Service excellence function for corporate IT management group. Responsible for managing ITIL processes and ISO20000 audit and compliance.
• Managed ISO20000 implementation and compliance process to successfully achieve certification.
• Managed Six Sigma and Lean Projects to improve IT department performance and CSAT ratings.

Sep 2003 – Mar 2005 · 1 yr 6 mos · Bengaluru Area, India

• Supported customer acquisition process from RFP response to development center setup from IT infrastructure and information security perspective.
• Worked with multinational Customer representatives to understand their needs & processes and project managed the development center IT setup, including network infrastructure, information security infrastructure and communication infrastructure.
• Developed information security policies and procedures for ODCs as per customer guidelines and ISO270001. Conducted awareness sessions and prepared ODC teams for compliance and audit resulting in successful certification by various clients and their appointed auditors.
• Executed over 50 development center setups/upgrades ranging from 20 users to 800 users.

Mar 2002 – Sep 2003 · 1 yr 6 mos · Pune Area, India

• Project Managed IT infrastructure implementation for 300 seats Pune development center from scratch.
• Recruited and Lead the team of System & Network Administrators responsible for Syntel Pune IT Operations & implementations.
• Implemented ISO9000 process and procedures and achieved certification without any non-compliance.
• Managed customer transition from existing development centers to new development center

Oct 2000 – Mar 2002 · 1 yr 5 mos · New Delhi Area, India

• Designed and Implemented IT infrastructure for Bharti Infotrac Call center as a startup company.
• Reengineered ISP setup for Bharti BT Internet Ltd. to achieve optimal network efficiency and redundancy.
• Managed the upstream service provider migration project from British Telecom to Singtel to upgrade bandwidth and reduce cost.

Mar 2000 – Oct 2000 · 7 mos · New Delhi Area, India

• Implemented countrywide network for various customers. Supported various clients like Standard Chartered Bank, Unilever, Bank of America etc in managing Wide Area Network.

Aug 1997 – Feb 2000 · 2 yrs 6 mos · New Delhi Area, India

• Managed Voice and Data Network of Bank Of America for Delhi NCR. Managed satellite and terrestrial communication network between Bank Branches and ATMs.

Sep 1995 – Jul 1997 · 1 yr 10 mos · New Delhi Area, India

• Supported various customers in configuration and management of PBX systems.