Gautam Chaudhry

CEO

Noida, Uttar Pradesh, India21 yrs 9 mos experience

Key Highlights

  • Over 20 years of experience in IT program management.
  • Expertise in IT Service Management and automation solutions.
  • Proven track record of delivering projects on time and within scope.
Stackforce AI infers this person is a seasoned IT leader specializing in automation and service management solutions.

Contact

Skills

Core Skills

Robotic Process Automation (rpa)Servicenow AdministrationProject Management

Other Skills

IntegrationServiceNowHAMSoftware Project ManagementBusiness AnalysisRequirements AnalysisPMPSDLCPre-salesGlobal DeliverySolution ArchitectureSOAIT StrategyBusiness ProcessRequirements Gathering

About

Results-driven IT leader with over 20 years of extensive experience in managing and delivering complex IT programs across Service Management, Asset Management, and CRM domains. Demonstrated expertise in implementing and optimizing IT Service Management (ITSM), Hardware Asset Management (HAM), Configuration Management Database (CMDB), and automation solutions. Skilled in vendor management, creating Statements of Work (SOW), and delivering comprehensive technical architectures. Proven ability to drive process improvements, manage cross-functional teams, and deliver projects on time and within scope.

Experience

21 yrs 9 mos
Total Experience
5 yrs 1 mo
Average Tenure
1 yr 2 mos
Current Experience

L&t technology services

Automation - Group Manager

Apr 2025Present · 1 yr 2 mos · Noida, Uttar Pradesh, India · Remote

Itc infotech

2 roles

Automation Leader

Aug 2023Apr 2025 · 1 yr 8 mos · Noida, Uttar Pradesh, India · Remote

  • Lead a team involved in providing Automation Solution via Power Automate Bots.
ServiceNow AdministrationRobotic Process Automation (RPA)IntegrationServiceNow

Service Management / Asset Management Leader - ServiceNow

Jun 2022Apr 2025 · 2 yrs 10 mos · Noida, Uttar Pradesh, India · Remote

Project ManagementServiceNow AdministrationHAM

Hcl technologies

2 roles

Group Manager

Jul 2021Jun 2022 · 11 mos

  • Client : HCL Global IT Engineering
  • The Program is a complex program covering implementation of complete landscape of
  • IT Asset Management / Discovery / Manager of Manager to enable Asset Life Cycle
  • Management from procurement till disposal for EUC devices (Laptops / Desktops / Thin
  • Clients / Workstations etc} and Domain Assets (Routers / Firewalls / Switches /
  • Appliances etc) for all Employees of HCL.
  • My Responsibility :
  • Program Management : Managing Scope / Delivery and Quality/ Change
  • Management / Maintain Risk / Issue Tracker and enable process improvements.
  • Vendor Management : Getting work done by SME's from Microfocus. The tools used
  • for implementing the above scope are from MicroFocus (IT Asset Manager /
  • Universal Discovery / Operations Bridge Manager / Operation Orchestration) etc. Also required me to control the change management on the scope, prepare any
  • additional SOW, and enable any new scope of work to be implemented based on a
  • detailed Project Plan.
  • Technical and Integration Architecture : Design the Technical Architecture
  • for IT Asset Management to be able to integrate with tools like : SAP / BigFix /
  • Seating Management System / Remedy (ITSM) / Universal Discovery / Operation
  • Orchestration) / Connect IT
  • Compliance and governance. General documentation & SOP creation for all the processes.
  • Work closely with the ITAM and ITOM stakeholders to enable KT Plans / transition
  • and process understanding for the Team.
Project Management

Senior Program Manager

Aug 2019Jul 2021 · 1 yr 11 mos

  • Client : HCL Global IT Engineering
  • The Program is a complex program covering implementation of complete landscape of
  • IT Asset Management / Discovery / Manager of Manager to enable Asset Life Cycle
  • Management from procurement till disposal for EUC devices (Laptops / Desktops / Thin
  • Clients / Workstations etc} and Domain Assets (Routers / Firewalls / Switches /
  • Appliances etc) for all Employees of HCL.
  • My Responsibility :
  • Program Management : Managing Scope / Delivery and Quality/ Change
  • Management / Maintain Risk / Issue Tracker and enable process improvements.
Project Management

Ibm

6 roles

Senior Project Manager

Promoted

Jan 2018Feb 2019 · 1 yr 1 mo

  • Industry : OIL
  • Client : Indian Oil Corporation Ltd.
  • I am responsible for the following tasks:
  • Interfacing with end clients for managing the different applications and ensuring the delivery of the applications.
  • Ensure updating the program management plan / ensuring issues and risks are highlighted / tracked / and escalated on time. Effective communication on the status of the Project/Program, and handling the stakeholder needs. Strategize controlling the cost and schedule due to any unforeseen changes to the plan.
  • Get the program/project revenue streams tracked.
  • Work with functional groups and Delivery Project Managers to develop effective program plan for an effective delivery.
  • Work towards getting the correct estimations from the Team for the deliverables.
  • Team Size : 140
  • Environment : Siebel / Oracle
Project Management

Project Manager

Oct 2016Jan 2018 · 1 yr 3 mos

  • Industry : Telecom
  • Client : Orange (Egypt)
  • I was responsible for the following tasks:
  • Interfacing with end clients for business requirement gathering and creating functional specifications and high level design documents for the project. Here, I had to work with end clients maintaining the data at the legacy front.
  • Ensure updating the project management plan / ensuring issues and risks are highlighted / tracked / and escalated on time. Control the cost and schedule of the module in discussion with the Geo Manager, by good resource management.
  • Work with the team across the different locations (Bangalore / Hyderabad / Pune / NCR / Egypt) and give them adequate support for project functioning.
  • Providing post-implementation support or any enhancement if required in the application.
  • Ensuring the proper reporting process and delivery of the daily / weekly project reports among the intended recipients.
  • Environment: Siebel 8.0, AIX Platform, Oracle, Data Stage
  • Team Size: 54
Project Management

Managing Consultant

May 2012Oct 2016 · 4 yrs 5 mos

  • Industry : Telecom
  • Client : Orange (Egypt)
  • I was responsible for the following tasks:
  • Interfacing with end clients for business requirement gathering and creating functional specifications and high level design documents for the project. Here, I had to work with end clients maintaining the data at the legacy front.
  • Ensure updating the project management plan / ensuring issues and risks are highlighted / tracked / and escalated on time. Control the cost and schedule of the module in discussion with the Geo Manager, by good resource management.
  • Work with the team across the different locations (Bangalore / Hyderabad / Pune / NCR / Egypt) and give them adequate support for project functioning.
  • Providing post-implementation support or any enhancement if required in the application.
  • Ensuring the proper reporting process and delivery of the daily / weekly project reports among the intended recipients.
  • Environment: Siebel 8.0, AIX Platform, Oracle, Data Stage
  • Team Size: 54

Project Lead

Apr 2010Jun 2011 · 1 yr 2 mos

World Wide Project Manager

Promoted

Apr 2009May 2012 · 3 yrs 1 mo

  • Industry : IT
  • Client : IBM Internal Account
  • I was responsible for the following tasks:
  • Managing the project team in delivering solution to our customers.
  • Maintain the financial responsibilities in the Project. Work towards getting the correct estimations within the Team for the deliverables.
  • Responsible for managing scope, planning, tracking, change control, aspects of the project. Also responsible to ensure that the DOU (Document Of Understanding) is agreed upon by the Clients.
  • Responsible for effective communication between the project team and the customer. Provide day to day direction to the project team and regular project status to the customer.
  • Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
  • Environment: Siebel 8.0, AIX Platform, DB2
  • Team Size: 37

Project Member

Sep 2006Apr 2010 · 3 yrs 7 mos

Wipro technologies

Project Engineer

Mar 2004Sep 2006 · 2 yrs 6 mos

Education

Faculty of Management Studies - University of Delhi

MBA (Part Time) — IT Management

Jan 2009Jan 2012

Indian Institute of Management, Calcutta

Masters — Executive Management

Jan 2008Jan 2009

Guru Tegh Bahadur Institute of Technology

B. Tech — Electronics and Communication

Jan 1999Jan 2003

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Gautam Chaudhry - CEO | Stackforce