Mar 2023 – Present · 3 yrs 3 mos

Mar 2023 – Nov 2025 · 2 yrs 8 mos

• Supply Planning :-
• # overseeing the entire vehicle delivery process, from demand and production planning to the final delivery to the customer & own the Fill Rate% and Delivery Lead Time KPI's to track the same. To date, 2,576 three-wheel vehicles (3w) and 1,941 two-wheel vehicles (2w) have been successfully delivered to customers.
• Inventory Management :-
• # Overseeing the after sales inventory of 200 SKU's, ensuring optimal stocks level to meet customer demand and avoid Over stocking & Under stocking.
• # Working closely with the pan India service team to forecast inventory needs based on customer service requirements & Historical Data.
• # Ensured minimum & Zero stockouts of critical parts at service center which leads to reduction in downtime from the peak of 12.7% to 6.3%.
• # Designed & Implemented the inventory tracking system to optimize inventory control procedures.Able to reduce the consumption cost by 11% and Excess inventory by 5%.
• Vendor Management :-
• # Managing the vendor selection process, negotiating contracts, monitoring vendor performance, and maintaining strong strategic partnerships with them.
• Process Design & Implementation :-
• # Designed and implemented the Standard Operating Procedures (SOP) for charger maintenance and repair policies. This initiative reduced the turnaround time (TAT) for repairs from 15 days to 7 days and decreased vehicle downtime due to faulty chargers by 42%.
• Operation :-
• # Managing Battery inventory at OEM'S locations and their SOH level on regular basis.
• # Overseeing end to end due diligence of financiers, including the release of Purchase orders, invoices (Performa, Tax & Debit) and tracking payments & EMI to all dealers and Financiers.
• # Managing both new insurance and renewals for all deployed vehicles, successfully reduced the insurance cost by 50%.
• # Collaborate with cross-functional teams, including R&D, Sales, Operations, and Finance, to ensure a smooth supply chain and proactively address any potential disruptions.

Mar 2019 – Feb 2023 · 3 yrs 11 mos · Bangalore

• 1) Build and overseen growth of Contract manufacturing for suits & Dress material From 0 to 5cr MoM Business.
• 2) Monitoring Supplier performance on various parameters i.e. LDR, O2S, Cancellation, return & ratings.
• 3) Managed day to day categories activities like Supplier Performance evaluation, Product costing & Negotiation, Inventory planning & Replenishment.
• 4) Built quality analysis process which improves customer Returns to 7% against the Platform avg of 12%.
• 5) Lead the stock out control project. Reduced stock out from 25% to 10% which leads to increase in order contribution for accessories to 6.5%.
• 6)Reduced production lead time to 21 days against the industry avg of 45+ days by standardizing raw material, matching supplier capacity with product detail requirement and eliminating multiple QC checks by setting up QC SOP.
• 7)Demand Planning and forecasting for given product category.
• 8)Analysis on the top selling SKUs and ensuring their adherence to inventory stocking.

Apr 2018 – Mar 2019 · 11 mos · Gurgaon, India

• Handling P/L of the Delhi/Ncr Branch.
• Improved operation efficiency from 40% to 85% .
• Managing Demand and Supply side of Business.
• Leading a Sales & Operation of 13 member team who looks after Sales ,operation and supplier side of Business.

Oct 2016 – Nov 2017 · 1 yr 1 mo

•  Handling 20 Member Team, Monitoring Their Work, Setting Targets, Designing Incentive Structure For Them.
•  Managing 2970 Accounts of Delhi NCR Region.
•  Looking after onboardings of New Customer, Intervention, Adoption & Renewal 16% of the Company’s Total Customer Base.
•  Lower down The Churn Rate From 63% to 24% within 6 Months.

Apr 2016 – Sep 2016 · 5 mos

• To set up meetings between client decesion makers and business heads.
• Meet potential clients by growing, maintaining, and leveraging the network.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Vendor Management
• Set up systems and processes to handle significant growth
• Customer Retention
• Customer satisfaction
• Hire, Train and lead the operations team.
• Manage day to day operations to improve service, cost and efficiency.
• Coordinating with Procurement and Logistic partners.
• Reduce delivery cost and time

Nov 2015 – Mar 2016 · 4 mos

•  Looking After the service Delivery Team of Six City of UP Zone.
•  Onboarding of KOL Clinics & Doctors onto Practo platform lead to a organic growth of 21% in the traffic of the region.
•  Lead the end to end set up of Service Delivery from scratch in UP Zone.
•  Mobilized a team of 12 to reach out to 800 customers within 45 Days & reduces the problem resolution time to 48 Hours.

Aug 2015 – Nov 2015 · 3 mos

• Team Size: 12-15
• Key Learning & Responsibilities:
• 1:Project Management:
• a) Core team member for establishing operations & Setting up Operations process in Malaysia.
• b) Responsible for Market Expansion of Practo.com in Kuala Lumpur & Petalling Jaya
• c) Apply strategies to achieve on-boarding of Clinics in the specified Time.
• 2:Team Management: Team Handling/ Daily BLITZ Huddle to ensure target achievement
• 3:Market Research: Carried out Market Survey/ Drove the Team to achieve the same
• 4:Focus on Number Driven Target Achievement: Day to Day target achievement to track the overall vision
• 5:Incentives Plan structure Creation: Design the same to motivate the Team
• 6: Identified & Established the data fields to be collected based on comprehensive research of Malaysian Health Care system.
• 7: Training and Hiring of executives for Blitz Team.

Mar 2015 – Aug 2015 · 5 mos

• Team Size: 10 - 12
• Key Learning & Responsibilities:
• 1:Project Management:
• a)To Develop the online space/Visibility of all the clinics/doctors at all the metro cities by on boarding them to Practo.com site.
• b) Responsible for Market Expansion of the emerging markets like Lucknow, Chennai and Gurgaon.
• 2:Project Scheduling with the help of the Gantt chart
• a) Apply strategies to achieve on-boarding of Clinics in the specified Time.
• 3:Team Management: Team Handling/ Daily BLITZ Huddle to ensure target achievement
• 4:Market Research: Carried out Market Survey/ Drove the Team to achieve the same
• 5:Focus on Number Driven Target Achievement: Day to Day target achievement to track the overall vision
• 6:Incentives Plan structure Creation: Design the same to motivate the Team
• 7:Market Intelligence: Develop back-end Data for sales Team to work on Territory division
• 8:Geographical Territory design depending upon the market potential
• 9:Create awareness about Practo.com among the patients through visual Merchandise

Aug 2014 – Jan 2015 · 5 mos · Delhi, Mumbai

• 1:Pre-sales & Business Development
• 2:Concept Selling
• 3:Offline Marketing through Brand visibility at clinic.
• 4:Market Research:Data collection of all the clinic across the cities
• 5:Content Updation of Client:Profile creation of doctors along with installation of instant appointment scheduler for each doctor.

Jul 2014 – Nov 2017 · 3 yrs 4 mos

May 2013 – Jul 2013 · 2 mos · Ranchi Area, India

• • Did my summer training on INVETORY MANAGEMENT at USHA MARTIN LTD, Ranchi.

Jun 2012 – Apr 2014 · 1 yr 10 mos · Ranchi

• presented a paper on bank led financial inclusion in XLRI jamshedpur