Sep 2023 – Present · 2 yrs 9 mos

Sep 2021 – Nov 2023 · 2 yrs 2 mos

Jan 2021 – Jan 2023 · 2 yrs

• Program Manager: Efficiently handles 3 manual review programs - Delivery, Mobility and Identity and led a team of 66 members, delivering extracted data insights as per stakeholder requirements. Proficient in program planning, Resource allocation, ensuring goals are met efficiently, stakeholder communication, quality assurance and continuous improvement for program success and tracked anomalous spikes. Explored data points outside SOP proactively captured fraud and revoked $1.25M credits. Process Streamlining: Effectively organised and executed, domain aptitude-Displayed robust documentation skills by designing the SSOT template and putting together a compact version. This helped in reducing manual review efforts with increased efficiency Data Visualisation: Created Operational dashboards and insightful metrics, streamlining data extraction, MO trends, and presentations to stakeholders for clear and concise explanations of ongoing strategies and methodologies. Go External- Reporting: Established a collaborative ecosystem, collaborating with Product, Engineering, Security, Data, and Program Management teams to define and streamline processes. This involved intake, analysis, scoping, program tracking, weekly/monthly status updates, reporting, and integrating OKR mapping into PMO Tooling. Managed and accountable for. all the risks associated with operational processes like Account identity, Account take over and Payments Risk programs for a period of 2 years. Designed, coordinated, and implemented an extensive risk mitigation framework for Uber, specializing in fraud and financial abuse prevention. Updating project/process status of both primary KPI- Productivity and Quality on a monthly and weekly basis (MBR and WBR) mitigates and reports project Risks and Issues proactively.

Nov 2020 – Oct 2021 · 11 mos

Feb 2019 – Oct 2020 · 1 yr 8 mos

Jan 2019 – Jan 2021 · 2 yrs