Shikhar Kelkar

Software Engineer

Bhopal, Madhya Pradesh, India3 yrs 7 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Expert in developing conversational AI solutions.
Proven track record in enhancing user experience.
Strong background in cloud technologies and data engineering.

Stackforce AI infers this person is a Conversational AI Developer with expertise in cloud technologies and data engineering.

Contact

shikhar07007@gmail.com LinkedIn

Skills

Core Skills

Conversational AiDialogflowData EngineeringNlpCloud ComputingDatabase Management

Other Skills

Dialogflow CXGenerative AIBackend IntegrationDialogflow ESNode.jsAPI IntegrationSQLPythonAWSAmazon Web Services (AWS)Google BigQueryDatasetsData ModelsDjangoDatabase Systems

About

I am Shikhar Kelkar, a B.Tech graduate in Electrical and Electronics Engineering from LNCT College, Bhopal. I specialize in developing chatbots, voice bots, and telephony bots, with hands-on experience in Python, NodeJS, Google Dialogflow, and cloud technologies like GCP. I’m passionate about creating innovative solutions that enhance user interactions and improve operational efficiency.

Experience

3 yrs 7 mos

Total Experience

1 yr 3 mos

Average Tenure

10 mos

Current Experience

Miratech

Software Engineer

Aug 2025 – Present · 10 mos

Google

Conversational Architect

Jun 2024 – Aug 2025 · 1 yr 2 mos · Remote

Worked as a TVC from Capgemini.
Developed and maintained a customer care IVR chatbot for a leading telecom company using Dialogflow CX. This included designing end-to-end voice conversation flows and integrating with backend services to handle real-time queries. Leveraged Generative AI tools like Playbooks to enhance the bot's contextual understanding and response quality, ensuring a more personalized and efficient customer experience. Worked closely with cross-functional teams to fine-tune NLP models, improve containment rates, and reduce call transfers to live agents.

Dialogflow CXNLPGenerative AIBackend IntegrationConversational AIDialogflow

Capgemini

Associate Consultant

Feb 2024 – Aug 2025 · 1 yr 6 mos · Mumbai

Quantiphi

Chatbot Engineer

Aug 2022 – Nov 2023 · 1 yr 3 mos · Mumbai, Maharashtra, India · On-site

Led the development of a voice banking chatbot and played a key role in enhancing the containment
rate by 12%. This achievement was realized by designing an articulate chatbot, thereby enabling the
client to optimize their workforce effectively.
Utilized technologies including Dialogflow ES, Dialogflow CX, and Node.js to develop highly efficient,
reusable, and well-structured code.
Improved the user experience by integrating the bot with telephony partners like Avaya to fulfill end
user queries, reduced escalation rates to live agents, and increased the containment rate by 10%.
Engineered intricate conversion codes to facilitate seamless API integration which were very crucial
in calculating transaction details.
Spearheaded in creating a golden data set for Google, designed for seamless integration into the Google LLM model, significantly improving the drive-thru ordering accuracy for Wendy’s food chain from under 2% to more than 90%.

Dialogflow ESDialogflow CXNode.jsAPI IntegrationConversational AIDialogflow

Cognizant

Programmer Analyst Trainee

Feb 2022 – May 2022 · 3 mos · Remote

Acquired proficiency in SQL, Python, Shell Scripting, and AWS through dedicated training sessions.
Demonstrated practical AWS proficiency by independently executing a project that involved setting up
EC2 instances, attaching EBS volumes, configuring IAM roles, creating S3 Buckets, and enabling
seamless data transfer from S3 to EC2 using Lambda functions

SQLPythonAWSCloud ComputingDatabase Management