Rajesh N. — Operations Associate

IT professional with impressive experience in cloud computing technologies. As a dedicated Cloud Infrastructure Engineer passionate about creating cutting-edge cloud solutions, I specialize in Linux System Administration, High Availability, Virtualization, and Cloud Computing. My expertise lies in designing, implementing, and managing robust cloud infrastructure, ensuring seamless connectivity and optimal performance. My career has been focused on collaborating with cross-functional teams to deliver software solutions that meet business requirements while adhering to industry standards and best practices. My extensive experience with GCP allows me to develop and maintain Compute Engine, Storage, Backup, Site Recovery, Stackdriver Monitoring, Logging, and Network Load Balancers. I am also well-versed in Cloud Security measures and Cloud Firewalls, safeguarding critical systems and data. I have enhanced my skills with RHEL, focusing on server management, security, and high availability. As a virtualization expert, I am proficient with technologies such as VMware, enabling the effective creation and management of Virtual Machines Instances. My experience with monitoring solutions like Nagios Core and Nagios XI allows me to monitor server and network performance efficiently. I take pride in my troubleshooting and problem-solving abilities, consistently optimizing systems for peak performance. My customer service skills have allowed me to work closely with clients to assess their needs and provide tailored solutions. In the area of Cybersecurity, I have experience with vulnerability assessment and incident response, ensuring the ongoing protection of valuable digital assets. Driven by a commitment to excellence and a desire to stay current with the latest industry trends, I am always eager to learn and grow as a Cloud Infrastructure Engineer. If you're looking for someone who can engineer innovative and reliable cloud solutions, let's connect!

Stackforce AI infers this person is a Cloud Infrastructure Engineer with expertise in SaaS and enterprise-level cloud solutions.

Location: Maharashtra, India

Experience: 10 yrs 5 mos

Skills

Openshift
Cloud Computing
Google Cloud Platform (gcp)
High Availability (ha)
Linux System Administration
Red Hat Cluster Suite
Computer Security
Backup Solutions
Azure Site Recovery
Email Security
Email Servers

Career Highlights

Expert in cloud infrastructure and OpenShift technologies.
Proficient in Linux system administration and high availability.
Strong customer service skills with a focus on tailored solutions.

Work Experience

Red Hat

Technical Support Engineer - OpenShift Container Platform (3 yrs 1 mo)

Technical Support Engineer - High Availability, Storage & Filesystems (4 mos)

Associate Technical Support Engineer - Enterprise Linux (2 yrs 1 mo)

Google

Cloud Technical Solutions Specialist - Infrastructure (1 yr 3 mos)

Mactores

Cloud Engineer (5 mos)

Oracle

Software Consultant (7 mos)

Netcore Solutions

Executive - Linux Technical Support (1 yr 9 mos)

Data Ingenious Global Ltd

System Administrator (11 mos)

Cyber Futuristics India Pvt Ltd

Technical Support Executive (8 mos)

ETSC Computers

Computer Service Engineer - Field Support (3 mos)

Ducat India

Software Trainee (5 mos)

Education

Bachelor of Technology at Rajasthan Technical University

Diploma in Engineering at Maharashtra State Board of Technical Education (MSBTE)

Higher Secondary Certificate at Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE)

Associate of Engineering at G H Raisoni Polytechnic,Anjangaon Bari Road,Amravati 444 701

High School Diploma at D. B. Science College

Rajesh N.

Operations Associate

Maharashtra, India10 yrs 5 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in cloud infrastructure and OpenShift technologies.
Proficient in Linux system administration and high availability.
Strong customer service skills with a focus on tailored solutions.

Stackforce AI infers this person is a Cloud Infrastructure Engineer with expertise in SaaS and enterprise-level cloud solutions.

Contact

Skills

Core Skills

OpenshiftCloud ComputingGoogle Cloud Platform (gcp)High Availability (ha)Linux System AdministrationRed Hat Cluster SuiteComputer SecurityBackup SolutionsAzure Site RecoveryEmail SecurityEmail Servers

Other Skills

NetworkingVirtualizationCompute EngineLinuxVulnerability AssessmentNetwork SecurityShell ScriptingPhishing attacksVirtual MachinesContainerizationCloud-Native ComputingNetwork ArchitectureUbuntuYAMLScalability

About

Experience

10 yrs 5 mos

Total Experience

1 yr 5 mos

Average Tenure

3 yrs 1 mo

Current Experience

Red hat

3 roles

Technical Support Engineer - OpenShift Container Platform

Promoted

May 2023 – Present · 3 yrs 1 mo · Pune District, Maharashtra, India · Remote

1. Resolve complex customer issues related to OpenShift technologies, providing detailed troubleshooting and solutions.
2. Managed and administered OpenShift Container Platform (v3.11.x, 4.x) across hybrid and multi-cloud environments.
3. Install and configure RHOCP 4.x on cloud platforms (AWS, GCP, Azure), virtualization platforms (VMware, OpenStack, KVM), and Bare Metals to replicate and diagnose customer issues.
4. Collaborate with Product SMEs and Engineering teams for cross-functional module development and resolution of technical issues.
5. Investigate and troubleshoot technical issues across various environments, delivering expert-level support and solutions.
6. Coordinate tasks during challenging situations, such as technical escalations or handling dissatisfied customers, to ensure prompt resolution.
7. Handled Operators, Services, Routes, Ingress/Egress, CoreDNS, ConfigMaps, Secrets, and Cluster Operators.
8. Develop solution articles on diagnosing and troubleshooting customer issues, which were added to Red Hat's global knowledge database.
9. Managed networking components including SDN/OVN, MetalLB, VIPs, Keepalived, and Network Policies.
10. Coordinate with customers during remote sessions for high-priority cases, ensuring timely resolution within specified timeframes.
11. Stay informed about and engage with the upstream open-source Kubernetes project and its features, ensuring technical expertise is up to date.
12. Work closely with sales, engineering, support management, and other departments to prioritize and address customer requests effectively.
13. Executed migrations (SDN↔OVN), cluster-wide proxy configuration, and live network migrations.
14. Utilized tools such as Podman, CRI-O, and Ansible for automation and container management.
15. Mentor junior and new members of the support team, providing guidance and support for their professional development.

OpenShiftLinux System AdministrationCloud ComputingNetworkingVirtualization

Technical Support Engineer - High Availability, Storage & Filesystems

Promoted

Oct 2021 – Feb 2022 · 4 mos · Pune Division, Maharashtra, India

1. Exceeded customer expectations by providing outstanding specialist service to Red Hat's enterprise APAC, India and EMEA customers with RHEL environments in High Availability hosted on AWS, Azure, GCP, VMware or on-prem/bare metal across the globe on a 24x7 basis in regions.
2. Diagnosed problems, troubleshoot issues, and develop solutions to technical issues.
3. Troubleshoot issues and identifying ways to improve things and to make them more reliable.
4. Worked with automation tools using ansible to automate day-to-day tasks.
5. Coordinated with customers to understand their problem and troubleshoot accordingly.

High Availability (HA)Linux System AdministrationComputer SecurityNetwork SecurityVulnerability Assessment

Associate Technical Support Engineer - Enterprise Linux

Sep 2019 – Oct 2021 · 2 yrs 1 mo · Pune Division, Maharashtra, India

1. Logging, documenting, tracking and monitoring S1/2/unique queries/issues.
2. Analyzing logs and recommending/contributing to fixes.

Red Hat Cluster SuiteComputer SecurityShell ScriptingVulnerability Assessment

Google

Cloud Technical Solutions Specialist - Infrastructure

Feb 2022 – May 2023 · 1 yr 3 mos · Pune District, Maharashtra, India · Remote

1. Served as the last line of defense for GCP Support, handling consults raised by vendor team escalations.
2. Collaborated with top 50 focus customers of Google Cloud Platform in the Cloud Infrastructure domain.
3. Liaised with cloud product engineering teams to replicate issues, file bug reports, and update documentation.
4. Contributed innovative ideas and approaches to improve the overall customer experience.
5. Provided support for troubleshooting major operating systems, including Linux, Windows, and COS.
6. Worked collaboratively with EMT and PSO teams to ensure the long-term health of each customer's relationship.
7. Conducted Linux on cloud-specific trainings on the platform and new tools.
8. Participated in team-wide and product-specific meetings to discuss trends and strategies to enhance customer support.
9. Assist with technical support requests from enterprise customers, ensuring a high level of customer satisfaction and a number of successful deployments and enhancements.
10. Collaborated on issue tracking and resolution using JIRA, Bugzilla, and KCS, ensuring timely delivery and system stability.
11. Provide detailed, high-quality technical assistance to resolve complex customer problems and maintain positive experiences.

Google Cloud Platform (GCP)Compute EngineLinuxNetworkingVulnerability AssessmentCloud Computing

Mactores

Cloud Engineer

Apr 2019 – Sep 2019 · 5 mos · Mumbai Metropolitan Region · Hybrid

1. Led and guided the team in identifying and implementing new technologies.
2. Deployment on any new features released by AWS.
3. Delivered MSP Reports to customers.

Backup SolutionsAzure Site RecoveryComputer Security

Oracle

Software Consultant

Aug 2018 – Mar 2019 · 7 mos · Mumbai Metropolitan Region · On-site

1. Involved in deployment and administration of Nagios core and Nagios XI server monitoring from scratch.
2. Linux Scripting, automation, permissions, network monitoring and administration of SAS products.
3. Accountable for creating and troubleshooting virtual machines running on VMware.

Netcore solutions

Executive - Linux Technical Support

Sep 2016 – Jun 2018 · 1 yr 9 mos · Mumbai Area, India · On-site

1. Accountable for configuring, deploying and troubleshooting complex emailing applications, GSuite and Microsoft ExO/Office 365.
2. Managed the Linux & Unix administration, upgrades, scripting and automation.
3. Supported client mailing infrastructures and products via Kayako and Freshdesk for on-premise and cloud-based mail server, antispam, archival backup solutions.

Data ingenious global ltd

System Administrator

Aug 2015 – Jul 2016 · 11 mos · Jaipur Area, India · On-site

Working in COC within ITIL framework
Perform any application management, patch management which comes under managed services
Recommending architectural changes to on premises security structure
Production security deployment
Resolving MSP Tickets within SLA
Monitor customers production infrastructure in 24x7 rotational shifts

Email serversEmail SecurityPhishing attacks

Cyber futuristics india pvt ltd

Technical Support Executive

Jul 2014 – Mar 2015 · 8 mos · Greater Jaipur Area · On-site

Pro-actively monitor product/services/site performance, uptime, and availability.
Prepare customers monthly operational reports and present them
Define technology road-maps for systems and software at a scheduled frequency
Work with open source tools to manage our infrastructure reliably, and with resiliency in the face of unexpected behaviors, including tools like Ansible, shell scripting languages, etc.
Maintain and enhance existing enterprise infrastructure
Guide engineering teams through end enterprise architecture governance processes and the development and documentation of prescribed technology stacks

Etsc computers

Computer Service Engineer - Field Support

Mar 2014 – Jun 2014 · 3 mos · Greater Jaipur Area · On-site

Set up on-premise server to store backup files
Provide any reports or support on resources of project at the enterprise level
Executing operational qualification documents
Presales support, risk management, solution design, project envisioning, planning, development, deployment, and management
Guide engineering teams through end enterprise architecture governance processes and the development and documentation of prescribed technology stacks
Provide any reports or support on resources of project at the enterprise level

Ducat india

Software Trainee

May 2012 – Oct 2012 · 5 mos · Jaipur · On-site

A live project based on Advance Java concepts: Worked on development of a complete robust web application named University Automation System; An On-line Campus Directory project that delivers departmental directory information for all campuses via a directory website that runs across multiple web servers deployed on RHEL. My main role was:
Executing operational qualification documents
Installing, configuring, and maintaining services such as Apache, etc.
Implementation of security and data protection
Integration of data storage solutions
Pro-actively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 up-time service