Mar 2026 – Present · 3 mos · Inida · On-site

• Define the long-term vision, mission, and growth strategy of SSMTB Software Services Pvt Ltd.
• Identify opportunities in technology staffing, consulting services, and global workforce solutions.
• Lead the company towards sustainable expansion in India, North America, and other international markets.
• Ensure alignment of all business operations with the company’s strategic objectives and values.
• Lead strategic initiatives to acquire enterprise clients and long-term staffing contracts.
• Develop relationships with MSPs, direct clients, and vendor partners.
• Oversee the sales pipeline, client acquisition strategies, and revenue targets.
• Ensure the company achieves its financial and profitability goals.
• Maintain strategic relationships with key clients, vendors, and partners.
• Represent SSMTB in high-level negotiations and partnership discussions.
• Ensure delivery excellence and maintain long-term client trust and satisfaction.
• Establish operational systems for recruitment, delivery, account management, and compliance.
• Oversee recruitment teams to ensure quality candidate sourcing and timely delivery of client requirements.
• Monitor operational efficiency and ensure consistent service standards.
• Oversee financial planning, budgeting, and revenue management.
• Ensure strong financial discipline, profitability, and cash flow management.
• Approve key financial decisions including investments, contracts, and major expenditures.
• Ensure the company complies with local and international regulatory requirements.
• Oversee compliance related to taxation, employment laws, contracts, and corporate governance.
• Maintain ethical standards and transparent business practices.
• Build a culture of accountability, professionalism, and performance excellence.
• Provide strategic guidance and support to department heads.
• Act as the primary representative of SSMTB Software Services Pvt Ltd in industry forums, conferences, and business meetings.

May 2024 – Present · 2 yrs 1 mo · Inida · On-site

• Build and protect a discipline-first learning system
• Take ownership of every student’s academic & behavioural growth
• Create structured, scalable systems — not dependency on individuals
• Lead, train, and uphold high teaching standards across faculty
• Ensure complete transparency and trust with parents
• Maintain consistency in delivery across all centres and platforms
• Focus on conceptual clarity over rote learning
• Instil habits of consistency, focus, and accountability in students
• Intervene early — no student should be left behind
• Uphold MarkGuru culture: Discipline • Depth • Care
• Balance academic excellence with character development
• Drive long-term vision beyond short-term results
• Ensure uniform quality across India & international platforms
• Build a system that delivers 365 days, anytime learning support
• Lead by example — integrity, commitment, and responsibility

Feb 2023 – Feb 2025 · 2 yrs · Remote

• Leadership & Team Management
• Lead and manage a high-performing team of Talent Acquisition professionals across India and global regions (APAC, EMEA, AMER).
• Mentor, coach, and elevate the performance of recruiters handling diverse roles across technical, non-technical, niche, and leadership hiring.
• Drive capability-building, performance management, and skill enhancement within the TA team across multiple business units.
• Client Management & Strategic Partnerships
• Act as the primary talent acquisition partner for marquee global clients such as Experida, Samsung, Coinbase, and other Fortune 500 technology and product organizations.
• Build deep, trusted relationships with client stakeholders including Hiring Managers, HRBPs, Leadership Teams, and Global TA Heads.
• Lead quarterly business reviews (QBRs), alignment calls, and roadmap discussions to understand client workforce plans and future skill demand.
• Serve as a strategic advisor to client organizations by providing insights on talent availability, hiring feasibility, compensation benchmarks, and competitive intelligence.
• Ensure high client satisfaction, retention, and account expansion through consistent delivery excellence and proactive stakeholder engagement.
• Work closely with clients on escalations, SLA adherence, workforce planning, and talent pipeline strategies.
• End-to-End Talent Strategy & Execution
• Oversee the full recruitment lifecycle across multiple regions—India, APAC, EMEA, and AMER—ensuring seamless execution and quality of hire.
• Leverage diverse sourcing channels and innovative recruitment strategies to attract high-quality talent for niche skill sets, leadership roles, and volume hiring.
• Lead hiring operations for complex and high-impact positions for global clients, aligning hiring strategies with business priorities.
• Data-Driven Decision Making & Analytics
• Shape hiring decisions through analytics-driven insights, dashboards, forecasting, and reporting.

Jul 2022 – Feb 2026 · 3 yrs 7 mos · Remote

Mar 2021 – Jun 2022 · 1 yr 3 mos · India

• Drive high-volume hiring initiatives to establish and scale the engineering organization at Coinbase, ensuring timely and strategic talent acquisition for business growth.
• Lead executive search efforts for senior-level roles, specializing in positions such as Engineering Managers, Senior Engineering Managers, Senior Staff Software Engineers, and Staff Software Engineers.
• Conduct thorough resume screenings, candidate evaluations, and competency-based interviews, utilizing qualitative scorecards to assess suitability for high-profile roles.
• Deliver high-impact leadership recruiting by partnering with engineering leadership to identify, engage, and attract top-tier talent that aligns with organizational culture and strategic goals.
• Manage and mentor a team of seven APAC and engineering recruitment professionals, maintaining performance standards and fostering a collaborative recruitment environment.
• Create, update, and present open job reports to stakeholders, facilitating periodic analysis and data-driven decision-making for ongoing and upcoming hiring needs.
• Present shortlisted candidates to hiring panels, coordinating final interview rounds and facilitating robust evaluation and selection processes.
• Prepare and extend offer packages, communicate salary and benefits details, and ensure positive candidate experiences during negotiations and acceptance.
• Oversee deployment and onboarding of successful candidates by team-matching and integration within respective engineering units.

Mar 2020 – Feb 2021 · 11 mos · Noida

• Successfully assumed management of the Capgemini account in March, developing the account from inception and securing two purchase orders within the first month of engagement.
• Strategically aligned account operations with major business units, including TMT (Technology, Media, and Telecommunications), DEMS (Digital Engineering & Manufacturing Services), and EUCS (Enterprise and Cloud Solutions).
• Oversaw the complete recruitment lifecycle, from screening incoming resumes to onboarding and post-deployment activities, ensuring agile and compliant talent acquisition.
• Designed, implemented, and maintained efficient process standards to optimize system resources and continually update procedures and policies, driving operational excellence.
• Established clear communication channels and provided guidance on accounts payable policies, practices, and procedures to managers, company officials, and external vendors.
• Monitored workflow and resource utilization, conducting regular analysis to improve procedural efficiency while ensuring accuracy and compliance with organizational standards.
• Prepared, submitted, and maintained monthly Minority Business Enterprise (MBE) reports to meet regulatory and company requirements.
• Managed year-end 1099 filings and supported schedules, ensuring timely and accurate completion in adherence to legal and financial obligations.

Apr 2019 – Mar 2020 · 11 mos

• Develop, implement, and continuously improve recruitment strategies and processes, including designing effective job application workflows and onboarding procedures to optimize candidate experience.
• Lead, mentor, and oversee the performance of the recruiting team, setting clear targets and delivering regular performance reports to leadership.
• Monitor and analyze recruitment metrics, such as time-to-hire and cost-per-hire, to evaluate and enhance the efficiency of hiring activities.
• Introduce and leverage innovative sourcing techniques—including social media outreach, Boolean searches, and other advanced methods—to expand the talent pipeline and reach passive candidates.
• Evaluate and recommend recruitment software solutions to ensure alignment with organizational needs, promoting technological advancement in hiring operations.
• Conduct thorough research and select optimal job advertising platforms that maximize visibility and attract top-quality talent.
• Advise hiring managers on effective interview approaches and best practices to ensure a seamless, objective, and consistent selection process.
• Recommend actionable strategies to strengthen and promote the employer brand, positioning the organization as an employer of choice.
• Collaborate with department managers to accurately forecast and plan future hiring needs, enabling proactive talent acquisition.
• Stay current with labor laws and regulatory changes, keeping recruiters and business managers informed and compliant with all hiring-related legislation.
• Build and sustain a professional network through partnerships with HR professionals, educational institutions, and industry groups, fostering talent engagement and brand advocacy.

Jan 2019 – Feb 2020 · 1 yr 1 mo

• Identify and understand key motivators for top-tier candidates, developing and implementing customized closing strategies to successfully engage and retain highly sought-after talent in a competitive market.
• Collaborate closely with Hiring Managers and Team Leaders to define critical competencies for open roles, ensuring requisitions are strategically aligned with organizational needs.
• Manage the full offer negotiation process, consistently achieving a high acceptance rate—85% for full-time hires and 80% for internship hires—through persuasive communication and targeted engagement.
• Provide comprehensive compensation and benefits consultations to prospective hires, clearly explaining annual salary, signing bonuses, performance bonus structures, healthcare plans, paid time off, and stock award packages.
• Maintain a consultative and data-driven approach throughout the interviewing and hiring process, supporting both candidate and stakeholder satisfaction with each placement.

Jul 2018 – Dec 2018 · 5 mos · Atlanat Georgia

• Develop knowledge of recruitment best practice, Account Management and Consultancy
• Monitoring recruitment process identifying and recommending areas for improvement
• Maintain all databases, management reports and documentation in an accurate and timely manner
• Develop and maintain relationships with new and existing internal clients to ensure compliance and expand areas of service delivery
• Work to defined processes, ensuring best practice at all times
• Work within predefined recruitment processes, ensuring best practice at all times
• Work with a sourcing team to ensure quality supply

Mar 2014 – Apr 2018 · 4 yrs 1 mo · Greater Atlanta Area

•  Established candidate motivators and tailored closing strategies for some of the most competitive job candidates in the industry
•  Ensured positive candidate experience throughout the sourcing and interview stages.
•  Consulted Hiring Managers and Team Leaders to define sought after competencies and managed requisitions
•  Negotiated offer details and closed hires at an 85% Acceptance Rate for Full-Time Hires and 80% Acceptance Rate for Intern Hires
•  Complete professional and peer reference for background
•  Reviewed compensation and benefit packages to all hired candidates, including breakdown of annual salary, signing bonuses, bonus structure, healthcare coverage, vacation/paid time off, and stock awards

Apr 2013 – Jan 2014 · 9 mos · Greater St. Louis Area

•  Providing accurate and timely forecasts for all lines of business and estimated resource requirements, so that target revenue and customer satisfaction are achieved at acceptable cost levels.
•  Managing the design and delivery of complex forecasting and planning models to the timelines as agreed with the Client.
•  Responsible for adaptation and revision of the forecasts and head count planning models based on revised weekly/monthly contact forecasts received.
•  Responsible for generation and publication of daily, weekly Capacity planning reports.
•  Accountable for monitoring and reporting forecast to actual forecasting to the business.
•  Working with scheduling and real-time to ensure optimal use of resource cross functionally.
•  Liaising with all lines of business globally to understand the needs of each division.
•  Working with support teams on forecasting recruitment and training requirements.
•  Reviewing and interpreting reports to understand impact of business rule changes on workload and volumes.
•  Established relationship with managers and supervisors throughout the organization to ensure excellent information flow and feedback on impacts of process, policy and product changes.
•  Scheduling and Real-Time support and reporting will be required along with this forecasting role.

Apr 2011 – Present · 15 yrs 2 mos · Remote

• Consult directly with clients to understand their career goals, professional experiences, industry preferences, and target positions.
• Conduct in-depth interviews to gather detailed information about clients’ skills, accomplishments, and work histories.
• Analyze job descriptions, industry trends, and employer expectations to strategically align resumes with current hiring standards.
• Craft customized, logically organized, and accurately formatted resumes that highlight clients’ strengths and achievements.
• Translate complex career backgrounds into concise, compelling, and quantifiable statements that resonate with hiring managers.
• Ensure all content is original, manually written, and tailored—never generated by templates or automated systems.
• Apply advanced knowledge of language, grammar, and resume design to create modern, ATS-friendly (Applicant Tracking System) documents.
• Provide personalized advice on resume best practices, keyword optimization, and personal branding strategies.
• Edit and rewrite existing resumes to improve clarity, impact, and relevance for specific opportunities or industries.
• Maintain strict confidentiality and discretion with all client information and documents.
• Meet tight deadlines and adapt quickly to changing client requirements or last-minute revisions.
• Stay current with resume trends, recruitment practices, and the requirements of various professional fields.
• Deliver additional career documents such as cover letters, LinkedIn profiles, and executive bios when requested.

Oct 2006 – Apr 2009 · 2 yrs 6 mos · Mumbai Area, India

•  Develop and implement customer service policies and procedures.
•  Define and communicate customer service standards.
•  Review and assess customer service contracts.
•  Oversee the achievement and maintenance of agreed customer service levels and standards.
•  Direct the daily operations of the customer service team.
•  Plan, prioritize and delegate work tasks to ensure proper functioning of the department.
•  Ensure the necessary resources and tools are available for quality customer service delivery.
•  Review customer complaints.
•  Track customer complaint resolution.
•  Handle complex and escalated customer service issues.
•  Monitor accuracy of reporting and data base information.
•  Analyze relevant data to determine customer service outputs.
•  Identify and implement strategies to improve quality of service, productivity and profitability.
•  Liaise with company management to support and implement growth strategies.
•  Co-ordinate and manage customer service projects and initiatives.
•  Ensure budget requirements are met.
•  Evaluate and performance manages staff. Work force planning on EWFM ASPECT.
•  Identify and address staff training and coaching needs.

Oct 2006 – Jul 2007 · 9 mos · Mumbai Area, India

• Coordinated the hiring process, including but not limited to conducting pre-employment background, drug screening and reference checks, negotiating salary offers, and issuing job confirmation letters and other internal communications. Conducted new hire orientation in association with Talent Acquisition CoE.
• Ensuring resource schedules were managed and call response times acceptable.
• Liaised with senior management to develop the channel's strategic plans to ensure market and revenue growth.
• Monitored competitor activity ensuring we remained competitive.
• Developed sales agents and team leaders through coaching and training to achieve targets and excellent levels of customer service.
• Developed, implemented and monitored incentive schemes and subsequent bonus payments. Resulting in outbound Base Coverage Teams producing highest up selling sales achievement across the UK.
• Responsible for recruitment and selection and in the first instance any HR issues on site.
• Compiled monthly reports to senior management and presented plans to ensure annual targets were achieved.

Oct 2003 – Oct 2006 · 3 yrs · Mumbai Area, India

•  Managing a team of Junior Associate.
•  Preparing batch roster for the team.
•  Generating reports and report analysis for CFS (Customer Focus Sales).
•  Taking Escalation and resolving issues.

Sep 2002 – Jun 2003 · 9 mos · Jaipur Area, India

•  Initiate project Report, developing the same with completing flow chart and plan to execute.
•  Responsible for the computer inventory for the office.

Jul 2000 – Aug 2002 · 2 yrs 1 mo · Jaipur Area, India

Jun 2000 – Jun 2001 · 1 yr · Jaipur Area, India

•  Managing Computer Center.
•  Facilitating Course conductor with there requirement.
•  Managing account of all the Candidates.
•  Planning of promotional activity to earn business for the center.

May 1999 – May 2000 · 1 yr · Jaipur Area, India

•  Role requires handling the work related to Medical Transcriptionist.
•  Preparing Shift rosters for the team.